(BOOTLOADER UNLOCK SOCIAL MEDIA CAMPAIGN) Operation: Mosh

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iBolski

Senior Member
Still haven't heard back from Motorola. I think the silence is deafening. They don't care about the customers, period.

I sent another complaint to them:

I wanted to reiterate that I am still expecting contact information in regards to my issues with the Droid X2 support being dropped. I want a definitive answer immediately in regards to:

1) Ice Cream Sandwich for the Droid X2 - when/if will it be released if ever. If not, why?
2) Unlocked bootloader - why has this not happened as it was stated? Why can HTC get it's bootloaders unlocked?
3) What is the state of support for the X2 in regards to updates in the future? Why has it appeared to have all but stopped for a phone that is not even one year old?

Let it be known that as of this time, I am done with Motorola products. I feel that Motorola has dropped the ball in regards to customer support, especially where it pertains to the Droid X2.

Also, Motorola had stated it was going to stop releasing so many new phones, yet here we have at least three different versions of the Droid RAZR and now the Droid 4. That goes against everything that Motorola stated about not saturating the market with numerous phones.

As much as it pains me to say something good about iOS and the iPhone, at least Apple keeps its software up-to-date across all of its phones. It doesn't drop support for a phone within a couple of months, like the Droid X2. Are you trying to force us to use iPhones and drop Android altogether? In my case, I'll just go to HTC or some other phone manufacturer that HAS unlocked their bootloaders.

I chose the Android platform because I like the openness of the Droid, but with how Motorola has already apparently dropped updating the X2, what's the point of having a phone that doesn't get any support? My money was wasted on it, so I might as well go to a phone that DOES have support and DOES get updates. It's a shame that Motorola has forced me to make this decision, but maybe that's what needs to happen? Lose enough customers and maybe eventually Motorola will get the message.

I am deeply displeased with Motorola's decision to drop support of the X2 in regards to updates and their unwillingness to respond to my requests.

I'm not stopping. I'll keep bugging them until I get a contact. What Motorola has done is wrong and it's a disservice to us, the customers.

Oh, and BTW, Motorola is releasing ANOTHER phone - this time one that is Intel based. So much for scaling back on so many new phones and not saturating the market. Liars! True, this is for the UK, but still. How many more devices can they think up?

http://mediacenter.motorola.com/Pre...ength-to-UK-with-Motorola-DEFY-MINI-39f0.aspx

With that, I have had it with Motorola. I send this email as well. Maybe I went over the top, but I've had it with them and their so-called promises.

With the announcement on the Intel-based Motorola device, I am now in the mode of informing everyone I can, all friends, colleagues, potential Motorola buyers, to avoid Motorola at all costs.

I give them my reasons:

1) Terrible customer support. Never answers the questions asked and skirts behind the issues. I have YET to receive a straight answer from anyone on the status of the X2 getting ICS and whether or not it will receive any future updates or if support and development of this device has all but stopped.

2) Terrible device support. Quick to drop support on devices and instead, releases several new devices within months of launching a previous device, thereby making the previous devices obsolete and never receiving any new updates. The Droid X2 is such a device. The last update it received was the 2.3.4 update. Nothing since. This is inexcusable.

3) Never can get a straight answer to questions. Again, all my support questions concerning unlocked bootloaders and ICS have supposedly been forwarded to the appropriate parties within Motorola, yet I have NEVER received ANY feedback what-so-ever. This is not acceptable.

4) Never forwards me to the appropriate managers when requested when I feel my support issues have NOT been met. This ties back to issue #3 above.

I find this lack of attempting to help me out with my issues a serious problem with Motorola as well as broken promises and never receiving ANY feedback on where I can go to next in my issues.

I am now ready to report this to the Better Business Bureau to get the results I demand. At this time, I am done with Motorola and it's products and I will continue to inform other people to avoid Motorola at all costs. The lack of support I have received is inexcusable and I will not tolerate it as a consumer of your products. I demand that my money spent on this device receive the support it deserves.

Sincerely,
Ivan Samuelson
 
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Mikeyfitz14

Member
Jan 3, 2011
28
2
NH-603
Did anyone else receive a call from the FCC in regards to filling a complaint as suggested in the first post? They left me a voicemail, but thought I'd check and see if anyone else has heard to them as well.

Sent from my MB870 using XDA App
 
Did anyone else receive a call from the FCC in regards to filling a complaint as suggested in the first post? They left me a voicemail, but thought I'd check and see if anyone else has heard to them as well.

Sent from my MB870 using XDA App

you really gonna ask that and not tell us what they said??
lol :p
CLIFFHANGERS!! AAAGHHH lol :eek:
 

Mikeyfitz14

Member
Jan 3, 2011
28
2
NH-603
I haven't had a chance to call back yet, still at work. The message was from "Gwen at the Federal Communications Commission (FCC) calling about my complaint against Motorola Mobility in regards to my Droid X2 phone". She left a call back number so I will have to try her when I get, or tomorrow on my break. Just wanted to see if anyone else had spoken to them before I call them back, or if it is standard procedure to receive a call back in response to a complaint (this was my first time :D).
 

motrinHD

Senior Member
Nov 30, 2011
375
59
I just signed and the count is at 7,861. going to send some tweets now

Sent from my MB870 using XDA App
 

h_10

Senior Member
Nov 3, 2010
205
76
here's what i emailed them. i know nothing is going to change in terms of their supporting or unlocking the bootloader on the X2s. so i said f them because it doesn't matter. at least i feel better. i'm never buying from them again and i want them to know why.


No More Moto Phones.

I was excited that Verizon had the BOGO Free program for the Moto Razr Android phones. I was going to buy one as I've been sitting on an update since Jan 13. But then I remembered that my wife and I have Droid X2's and that Moto basically stopped supporting the X2s. Incredible that a simple program like the music app can't play songs without it skipping. My OG Droid never had that problem and it had less RAM and much slower processor.

Here's the real reason. You lied. I bought the X2s because you said that you would unlock the bootloader. I loved my OG Droid for that reason. If you refuse to/can't update the X2s to address the music issue and won't/can't release ICS on the X2s, then please do us a favor and unlock the bootloaders so that the Android dev community can do what you can't. And don't please don't cop out and blame the carrier. HTC doesn't seem to have an issue unlocking bootloaders on phones on VZW network. And who thought it would be a good idea to offer unlocked RAZRs with no warranties? What idiot came up with that fail idea? You mock your customers who are sure to not be your customers going forward.

In any case, I will NEVER buy another Moto phone again. Your product support sucks and you lie. I hope you have continued quarters of bad earnings. You are as inept as you are deceitful.
 

iBolski

Senior Member
HTC has announced that they are adding MORE devices to their bootloader unlocker:

http://www.talkandroid.com/91178-we...ocking-tool-on-htcdev-touts-htc/#.Tzz65sjd5Bk

Here is their statement:

We’ve added more devices to the bootloader unlocking tool on HTCdev, including the HTC Hero, Legend, Droid Eris, myTouch 3G, and myTouch 4G.

Time to unleash your brilliance. HTC is constantly pushing to create the ultimate experience for developers. Now you can access the tools you need to make great things happen. OpenSense SDK. HTC Sense…

Note the statement in red. Too bad Motorola doesn't operate this way...
 

skwoodwiva

Senior Member
Apr 24, 2011
1,161
183
Ibolsky
While all is true, everybody's complaints, one thing not mentioned is Moto's once stellar call quality is still above everyone else's .
Edit
Vzw's role in in squeezing more and more out of the network in more responsible for the recent losses to call Q than Moto phones.
It seems to me THAT VZW is the bad guy here.
 
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iBolski

Senior Member
Ibolsky
While all is true, everybody's complaints, one thing not mentioned is Moto's once stellar call quality is still above everyone else's .
Edit
Vzw's role in in squeezing more and more out of the network in more responsible for the recent losses to call Q than Moto phones.
It seems to me THAT VZW is the bad guy here.

We're not speaking about call quality here. We're talking about Motorola's promise to unlock bootloaders in the 4th quarter of 2011 which never happened.

We also wanted to have updates on ICS for the X2 and they were all but silent until yesterday.

So, we have never talked about quality of calling, so I'm not sure why this is coming up but I do concur that the call quality is great with Moto products. But, that's not our argument here.

I do agree that VZW is also an issue with regards to the bootloader, but HTC was able to get VZW to agree to allow them to unlock bootloaders, so Moto should be able to do the same. In fact, HTC just announced the unlocking of MORE devices because they want to ensure developers are satisfied. Too bad Motorola doesn't seem to want to do that and ignore requests from users. And, it wasn't VZW that promised to unlock bootloaders. That falls on Motorola. And, Motorola is the one that programs the OS for the phones, so they are the ones that will push out ICS to VZW for distribution.

I still haven't heard back from Motorola about my complaints. Oh well. They'll be getting my complaint from the BBB soon.
 
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skwoodwiva

Senior Member
Apr 24, 2011
1,161
183
I'm just adding the view that leaving all Moto phones is not an option cuz of the radio performance .
 

iBolski

Senior Member
I'm just adding the view that leaving all Moto phones is not an option cuz of the radio performance .

Okay, gotcha.

That's why I'll have to investigate which HTC phone for me would be the best and ensure it has an unlocked bootloader.

I should have done that before I got the X2, but since I've had Motorola devices before (RAZR, etc), I expected it to be a good device. Boy did that BLUR ruin a perfectly fine machine.
 

iBolski

Senior Member
BTW, I didn't realize what HTC did, but here are the phones they added to unlock:

HTC Hero, Legend, Droid Eris, myTouch 3G, and myTouch 4G

Some of them are older phones which goes to show that HTC, after flooding the market like Motorola is doing, has decided to go ahead and unlock the bootloaders for phones that are probably out of warranty now.

Getting the hint, Motorola? Follow suite!
 

Steve125

Senior Member
Aug 19, 2010
191
38
My last android phone was a Droid Eris we had custom kernels and overclocking ages ago. You can even change the radio. I'm pretty sure the hero and Eris were already unlocked lol.

Sent from my CM7 DROID X2
 

aetern1ty

Member
Sep 24, 2011
15
1
This is nothing new. If I recall correctly, this started late last year or early this year. Nothing has happened yet but hopefully Moto will realize.
 

h_10

Senior Member
Nov 3, 2010
205
76
i got a response from moto on my email to them. standard line. from her response, doens't look like moto will ever unlock their bootloaders. that's perfectly fine because after seeing their ics update announcement knowing that the x2 will probably never see ics on an ics kernel released by moto, i went out and got the samsung galaxy nexus.

it's like when i had the og droid. tons of developers, mods and roms for the galaxy nexus. makes me appreciate the few developers we have for the x2. but like i said, no more moto phones for me. i'm getting my wife the new htc one (or whatever you call it) when it's released. moto is dead in my house.

i'm not going to respond with my phone specifics. that fact that she's playing dumb about the music skipping adds to my disgust of moto. f em.


-----------------------------------------------------------------
Dear h_10,

Thanks for reaching out to Motorola. I’ve reviewed your e-mail and I’m ready to help.

We are always gathering input fromowners from calls, e-mails, the Web and other sources. We do apologize for the inconvenience this has caused you and want to assure you that Motorola does value your feedback and it will certainly be passed on.. We open a record for all consumer contacts which are then routed to the proper department for any further research.

Motorola's primary focus is the security of our end users and protection of their data, while also meeting carrier, partner and legal requirements. The Droid X2 and a majority of Android consumer devices on the market today have a secured bootloader.

In reference specifically to eFuse, the technology is not loaded with the purpose of preventing a consumer device from functioning, but rather ensuring for the user that the device only runs on updated and tested versions of software. If a device attempts to boot with unapproved software, it will go into recovery mode, and can re-boot once approved software is re-installed. Checking for a valid software configuration is a common practice within the industry to protect the user against potential malicious software threats. Motorola has been a long time advocate of open platforms and provides a number of resources to developers to foster the ecosystem including tools and access to devices for developers via MOTODEV at http://developer.motorola.com.

DROID RAZR, DROID RAZR MAXX, DROID 4, DROID BIONIC, DROID XYBOARD 8.2 and 10.1, and MOTOROLA XOOM WiFI + 3G/4G will be upgraded to ICS. Additional details on timing for these products will be shared at a later date. Please see the link below for the schedule of updates : https://forums.motorola.com/pages/00add97d6c .

We are sorry for the misinformation but we do not sell unlock Droid Razr phones as of the moment. If you click on the link below, the phones available from our online store are still locked to Verizon : http://www.store.motorola.com/s?searchKeywords=Droid+razr&Action=submit

Please give us more details about the music issue on the phone so we can help you find ways to resolve it. May I please have the serial number of your phone by pressing *#06#. It is also located at the back of the phone when you remove the battery which is either MSN, IMEI, HEX or the DEC number. May I please have the phone's software version by going to settings> about phone> system version. We need to know the model and the warranty of the phone by providing us with the following information.

For assistance, you may contact us back or call Motorola Android Support at 1-800-734-5870 M-F 7am-10pm & S-S 9am-6pm (CST).

We hope that you find this information useful and look forward to assisting you in the future.

For information about Motorola products and services, please visit us at http://www.motorola.com/

Thank you for contacting Motorola e-mail support.
 

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  • 10
    Reposted with permission:
    http://xdaforums.com/showthread.php?t=1419815

    OPERATION: Make Our Selves Heard (#OPMOSH)

    DISCLAIMER:
    We here, in the movement of #OPMOSH do not consider this spam, we do not consider this slandering Moto, we simply use this as a method of having our concerns heard. Motorola Mobility Inc. has been a powerful company that has been around for a very long time, and one we hope to see long in the future as well, before and after the Google buyout.

    About this movement:
    Motorola Mobility Inc. has become famous for its lies, slanderous ways, and tendency to flat out prove time and time again that it cares not for its customers after they walk out of that store with their Motorola-branded device. Since the early days of Android, post Droid 1, we have sat down and took our locked bootloaders like a man. There came to be a boiling point - and a full-out war was launched on their social media sites. Sound familiar? The same thing that worked with HTC and now with Asus. We received a generic "second half of 2011" timing. Guess what! It's now Q1 2012, and not only have they missed their deadline, but they have IGNORED all bootloader-related questions, given NO official announcement of their plans still being in motion, and thus must have forgotten that we are a core, dedicated community that wishes nothing more than to enjoy the phones we were given. Let's make ourselves heard yet again, turn the heat up, and make Moto (like HTC) get off of their asses and DO SOMETHING. Everyone counts!


    So....What can I do?

    FIRST OFF, SIGN THE PETITION:
    This is included in the email, so it is crucial that it continues to grow in number.


    Then....
    TRY CALLING VERIZON'S EXECUTIVES.
    Make sure before calling that you are very informed about the issue and confident in your position, yet can be quite calm. Do not show any disrespect towards Marie H or the person you call. They are merely the (wo)man-in-the-middle, and you simply need to explain to them your position and back it up with facts. Also, do note that all times are EST.
    Call Marie H. at (412) 266-7756 on Monday - Fridays, 8 am to 5 pm. OR Michelle at (803) 231-1787 on Monday - Fridays, 7 am to 4 pm. OR Call Verizon customer service at *611 or (800) 922-0204 and get to a rep by mashing 0.

    This is something you cannot copy-paste, unfortunately. Here are some guidelines that should help you be successful in your endeavor:
    - First off, if you get the voicemail, leave your name, number, and a time you can be contacted in case they wish to follow-up call.
    - Mention that many are filing FCC complaints because this violates Block C guidelines. (Do research in case this is brought into question)
    - Mention that HTC, Motorola, and Samsung have bootloader-unlockable devices on the network right now; (HTC has their 2011 devices, Moto has the Xoom, and Samsung the Galaxy Nexus)
    - Mention that the bootloader being locked does not allow the device to do anything that a laptop that is using a 4G hotspot cannot do even faster/more efficiently, including hogging network resources.
    - Mention that the bootloaders being FORCE locked (as in, not unlockable) does not offer protection from any present viruses or attacks of Android devices.
    - Mention also that unlocking the bootloaders could very well use a system like HTC uses - which stores the IMEI of the device and voids its software warranty indefinitely, making Verizon's warranty services not liable for what a user installs on their device.
    - Close your talk/voicemail by stating the number of signatures on the petition, currently well over 2,500, and saying that this is a widespread concern of many users, that wish Android to be truly open.
    - Say thank you before you hang up, it'll really give off a good impression.

    TRY AN FCC COMPLAINT:
    http://esupport.fcc.gov/complaints.htm
    Select Wireless Telephone > Billing, Service, Privacy, Number Portability and other issues > Online Form. Fill out your information, scroll down, fill out 1 and 2, skip 3 and 4. Then in 5:

    - Tell the FCC that your phone’s bootloader was sold to you locked, preventing the regulatory requirement of BLOCK C Devices (MAKE SURE TO MENTION BLOCK C!!!) that "Consumers should be able to download and utilize any software applications, content, or services they desire" - make sure to cite that.

    - Also helpful would be dispelling the "Reasonable network management" exclusion. Tell the FCC that Verizon allows tethering of unauthorized devices to 4G LTE services through their mobile hotspots and their paid phone tethering functionality as-is, ones that are more bandwidth-hungry and also permit installing custom operating systems, and have a potential of doing significantly more damage, such as laptops.

    If you don't want to write yours up manually, we will have a pre-made step 5 that you can just copy paste soon, hopefully.

    TRY EMAILING:
    TO: sanjay.jha@motorola.com, marshall.brown@motorola.com, john.bucher@motorola.com, bill.ogle@motorola.com, john.cipolla@motorola.com, fei.liu@motorola.com, alain.mutricy@motorola.com, dave.rothschild@motorola.com, juergen.stark@motorola.com, jim.wicks@motorola.com

    To Whom It May Concern,

    The independent communities that you catered to with your announcement earlier last year are very very excited for your bootloader unlock solution. However, the "second half" of 2011 has come and gone quietly; why is it that the public has received no notice that the bootloader unlock solution is still in works? A small-scale petition has made its rounds about the Android community, and has already gained over 2,500 signatures just under 55 hours after being made public: http://www.change.org/petitions/motorola-mobility-inc-unlock-all-smartphone-bootloaders-2

    Clearly, the demand is indeed still quite strong (as can be seen on your social media networks, Facebook and Twitter), and it would be quite reassuring to the communities that not only pay for your devices every upgrade opportunity, but also help develop the Android operating system that you are using on the aforementioned devices, to have an announcement that the bootloader unlock/relock solution is still on track for a timely release. This would also potentially double as reassurance to on-the-fence Galaxy Nexus/HTC smartphone buyers to go with the Motorola Droid RAZR, with its KEVLAR backing, Verizon 4G LTE speed, powerful 1.2 GHz dual core processor, and new bootloader unlock/relock solution instead. Thank you for your time, and I look forward to your response.

    Sincerely,
    A Motorola Mobility Enthusiast.


    TRY TWEETING:
    @Motorola - How about those unlocked bootloaders you promised second half of 2011? @HTC cares, do you? http://moto.ly/icsboot

    TRY POSTING ON THEIR FACEBOOK WALL:
    @Motorola - I'm a faithful Motorola customer, and I'm starting to have second thoughts. Honor what Android stands for, openness, and give us the bootloader unlock tool that you promised "second-half of 2011". http://moto.ly/icsboot #OPMOSH

    MAKE SURE TO SIGN THE PETITION!!
    It is the backbone of this movement. We need as many signatures as possible.

    We NEED to be heard to get anywhere. Spread the word to your Facebook friends, your Twitter friends, your Google Talk friends, your favorite Android news site... Spread the word! Bring freedom to the Android ecosystem, like Andy Rubin and Rich Miner intended.
    Thank you SO much for your support. This community is amazing and I know our endeavors will be successful. See you on Moto's Facebook!
    4
    To whom this may concern,

    First off, I want to say that I enjoy Motorola phones, but lately, there's been an issue with the promising of an unlocking the bootloaders. Motorola promised that in Q4 of 2011 that all motorola devices that were released in the year 2011 would have unlocked bootloaders upon updates in late Q4 '11. It is now January 2012 and that promise has been broken. Numerous people have emailed about this concern. Needless to say, if this isn't going to be followed through with this is going to be my last motorola phone until this promise is followed through. I also know of at least 3300+ (http://www.change.org/petitions/motorola-mobility-inc-unlock-all-smartphone-bootloaders-2 ) signatures of people who are agreeing with me on leaving motorola for HTC or Samsung who have followed through and unlocked their bootloaders on Verizon's network.

    Android was made to be open-source and highly customized and with the locked bootloaders there is no full customization of my device. I understand that unlocking the bootloader voids my warranty, but I'm okay with that. In an email that was previously answered, I don't want to be protected from whatever motorola has chosen to protect it's customers from, but as of yet, I'm sick of all this locked down business and I believe in Motorola's eyes that almost 4,000 signatures of customers of your devices will leave if this isn't fully dealt with will hurt motorola's business, but that's my opinion on this matter. Like I said above, if this isn't fully unlocked, I'm never going to buy another motorola phone nor support them. I'm sick of being thrown to the side because I'm just a customer, but shouldn't motorola really pay attention to it's customers and fully support them buying the phones? I think so, I think that the only way motorola has succeeded in the android business is through the customer buying their phones and tablets.

    Thank you for listening,
    Zachary Robert Griffin


    here's the email I sent to motorola just like 5 minutes ago. I may sound harsh in the last bit, but that's what I believe.
    4
    Here's the response I got:

    Dear Ivan,

    Thanks for reaching out to Motorola. I’ve reviewed your e-mail and I’m ready to help.

    It has come to our attention via your comments that you have been experiencing a problem with one of our agents’ misinforming you. We thank you for providing your feedback to us by taking the time to write this mail. Additionally, we apologize for any inconvenience this has caused you. This type of service is not typical and we thank you for bringing it to our attention. It is through feedback like yours that we are able to identify and correct issues.

    I would like to look into the matter further to understand where the level of support provided needs to be improved, in order to prevent this from occurring again.

    We do have multiple support teams focused on different products and aspects of our operations and we would like to specifically review the area you are referring to in your comments. I just forwarded your email to the Escalation Team.

    We hope that you find this information useful and look forward to assisting you in the future.

    For information about Motorola products and services, please visit us at http://www.motorola.com/

    Thank you for contacting Motorola e-mail support.

    Best Regards,

    Romella

    Here's how I responded:

    Thank you for your response. My issue is not with support. I understand that support can only do so much, especially when it pertains to matters that possibly involve management.

    As I've stated in my email, I would like a definitive answer on where Motorola stands in regards to its supporting the Droid X2 phone. This includes unlocking the bootloader and just as important, an Ice Cream Sandwich upgrade for the X2.

    My issue is, I'm informed that my information will be forwarded to the appropriate parties who handle issues like mine. The problem is, I never hear back from them at all.

    So, I'm requesting that I be given the contact information to the appropriate parties who handle issues with unlocking the bootloader and also getting an Ice Cream Sandwich upgrade for the X2 as well as where does the support stand for the X2. Has Motorola stopped upgrading it? Will Ice Cream Sandwich never see the light of day on the X2? If not, why?

    Again, my issue is not with support. It's with Motorola in general not answering my questions nor giving me the appropriate contact information so I can further pursue my issue in regards to support of the Droid X2.

    I would also like it be to known that I have posted my original e-mail message on a high-traffic Android developer forum which is read by thousands daily. Therefore, my plight with Motorola, unlocking the bootloader as well as wanting an ICS upgrade for the X2 is known by thousands of people, and they are in the same boat as I am in regards to the Droid X2.

    Thank you.

    Sincerely,

    Ivan Samuelson
    4
    Okay, thanks to CadenH for the tip of the emails in the OP. I didn't see those. :eek:

    In any case, I took all the email addresses listed in the OP and sent them the following letter which is a compilation and update to my emails with Motorola Support. Not sure if this will get the ball rolling, but hey, it never hurts to try:


    To whom it may concern;

    Months ago, Motorola stated that they would begin unlocking bootloaders in the last quarter of 2011. It is now 2012 and we the consumers have heard nothing and at this point, haven't seen any action on the part of Motorola. The statement that carriers, like Verizon, won't allow the bootloaders to be unlocked is no longer a valid statement. Apparently, HTC has been able to work it out with Verizon to allow the unlocking of their bootloaders within the continental United States. So, if HTC can do it, why can't Motorola? Please work with HTC to see how they were able to convince Verizon to allow the unlocking of their bootloaders. It's only fair that you attempt to do the same thing. Otherwise, it's a slap in the face of your customers.

    As a customer of your products, I am pleading that you please unlock the bootloader of the Motorola X2 and other Android phones. If not, then I regret to say the X2 will be my last Motorola device as I will upgrade to an HTC phone instead. I am not alone in this. There are a majority of X2 owners out there, and other Motorola Android owners, that are tired of the locking down of their phones. We chose Android because of how it is an open system as opposed to an iPhone. If we wanted closed systems, we would have chosen the iPhone instead. I also know of a petition that has well over 4,000 signatures on it asking to have the Motorola bootloaders unlocked. You can read the petition here -> http://www.change.org/petitions/motorola-mobility-inc-unlock-all-smartphone-bootloaders-2

    4,000+ customers who are asking that the bootloaders be unlocked speaks volumes. Please let me restate that number: 4,000 customers. In fact, the majority of these people are ready and willing to no longer purchase Motorola phones. The inaction on Motorola's part gives the appearance that Motorola was just trying to appease many people when it announced the unlocking of bootloaders, probably long enough so that people would hold off going to a different phone and buy the Droid RAZR, only to find that it was also locked. We feel the customers were “fed a line” to keep us quiet. This gives the appearnace that Motorola is looking down on its customers and it leaves a very bad aftertaste for many of us.

    I don't know if part of this is Motorola trying to protect its customers. If so, it’s a shame that Motorola feels this way when in reality, it’s treating many of us as children. With all due respect, we are mature enough in being able to handle unlocking our phones. If it voids the warranty, it voids the warranty. You already spell that out up front. We understood that as soon as we activated the phone.

    What also has us very upset is it appears that the X2 has been abandoned. No new updates and as far as we can tell, probably no Ice Cream Sandwich. This is a shame as the X2 could have been a very good phone, but for whatever reason, Motorola has decided to abandon it when it's not even a year old. The X2 was released in May, 2011 and already, you have pretty much left those of us who purchased this phone in the dust. This is very poor customer service and pretty much guarantees that I will not purchase another Motorola device, ever.

    With the apparent abandonment of the X2, that gives a very compelling reason why we want the bootloader unlocked. If Motorola isn’t going to support the X2 any more, then what is the harm in unlocking the bootloader? If it were to be unlocked, the developer community could keep it relevant for years to come. This is readily apparent with the abundance of custom ROMs that exist for many other phones. But then, maybe that’s what Motorola doesn’t want so people will come and get the latest and greatest phone that comes out.

    Also, as customers, we demand a response to this. Why have you not given any update to the status of bootloaders being unlocked on future devices when you announced you would do this by the last quarter of 2011? Why have you kept quiet? Why haven't we, the customers, heard anything from you? We deserve that much considering we have purchased your products.

    If your fear of allowing this is because people will "brick" their phones, you must understand that those who do unlock their bootloaders are like me: very adept in technology. Also, there is a huge user base out there that has helped many people unbrick their phones. I have yet to see or read where a person has bricked their phone to the point that they had to get a new one. People who have gotten a new phone have done so not because they bricked it, but because the phone itself was faulty from the factory.

    Let it be known that no response from Motorola means that you have abandoned the customers and care only about the bottom line: how much money can you make regardless of taking care of your customers. It's a shame that this appears to be the way Motorola is treating us. Unless we hear otherwise, it's the only way we can accept the inaction of Motorola after it's announcement of unlocking bootloaders and not following through on that announcement.

    I await your response to my email. If I do not receive a response within the week, I will take that as my cue to no longer purchase Motorola devices since apparently customers are not a priority and I want to go to a company that delivers on it's promises and doesn't abandon it's customers. HTC is definitely a company I'm looking to go to for my next phone unless Motorola decides to come through on its promise to unlock the bootloaders within the United States.

    Thank you for your time.

    Sincerely,

    Ivan Samuelson
    3
    You all have lost it. Motorola has kept there word. With its newest razr you can unlock the bootloader. And that's euro version. As moto mention vzw requested there razr lock. So take it up with vzw. And don't get hopes up your old outdated Motorola's will see any unlock solution.

    Sent from my Galaxy Nexus using Xparent Cyan Tapatalk

    Take it to another forum buddy
    We ain't listening to ya
    go enjoy your fully customizable nexus and let US handle our business with moto and VZW

    Now if u wanna sign the petition then great and thank you
    Just don't sit there and say our efforts are futile because its VZW fault.
    We know the blame game spiel and this is going out to both VZW AND moto.
    Thanks for ur time