Warranty Issue

PeterZhao478 · Mar 19, 2014

Hello. I am quite worried right now because I sent my phone in for repair and apparently my phone is out of warranty. Was it because I was s-off? I thought s-off had nothing to do with warranty. I feel so stupid now. I didn't know you could go from s off back to s on. The issues I am having with my HTC one is a dead pixel and the build quality. It has nothing to do with the software. The phone was given to Telus Mobility which then was sent to HTC repair. Now I get a notification that says my phone is out of warranty. Please help. My phone was also returned to stock settings and no tampered sign and locked bootloader.

cr1960 · Mar 19, 2014

PeterZhao478 said:
Hello. I am quite worried right now because I sent my phone in for repair and apparently my phone is out of warranty. Was it because I was s-off? I thought s-off had nothing to do with warranty. I feel so stupid now. I didn't know you could go from s off back to s on. The issues I am having with my HTC one is a dead pixel and the build quality. It has nothing to do with the software. The phone was given to Tells which then was sent to HTC repair. Now I get a notification that says my phone is out of warranty. Please help. My phone was also returned to stock settings and no tampered sign and locked bootloader.

I think you need to discuss with Tellus mate, no-one here can help much with this type of issue.
If the problems are minor, just get them to send it back as-is. Should be little/no charge.

PeterZhao478 · Mar 19, 2014

cr1960 said:
I think you need to discuss with Tellus mate, no-one here can help much with this type of issue.
If the problems are minor, just get them to send it back as-is. Should be little/no charge.

Do some phones get shipped with s off by accident? I've searched online and I saw I tweet from HTC saying that s off docent void warranty.

nkk71 · Mar 19, 2014

PeterZhao478 said:
Do some phones get shipped with s off by accident? I've searched online and I saw I tweet from HTC saying that s off docent void warranty.

here it is: https://twitter.com/htc/status/377422743626842112

some phones do ship s-off ("by mistake")... don't think there's a real way of proving that you s-off'ed the device... unless you left some nandroids or similar on the phone

good luck

PeterZhao478 · Mar 19, 2014

nkk71 said:
here it is: https://twitter.com/htc/status/377422743626842112

some phones do ship s-off ("by mistake")... don't think there's a real way of proving that you s-off'ed the device... unless you left some nandroids or similar on the phone

good luck

I hope not. I remember needing to run a RUU two times because the first time I ruued I forgot to lock up my boot loader so I rerouted and locked. After locking I ran the RUU again to clear the last and that's it. My phone still has some data but nothing to do with rooting. It also had a PW on it.

PeterZhao478 · Mar 19, 2014

nkk71 said:
here it is: https://twitter.com/htc/status/377422743626842112

some phones do ship s-off ("by mistake")... don't think there's a real way of proving that you s-off'ed the device... unless you left some nandroids or similar on the phone

good luck

I also have another question... Dose a RUU format the internal memory? if it doesn't then I'm screwed.........

nkk71 · Mar 20, 2014

PeterZhao478 said:
I also have another question... Dose a RUU format the internal memory? if it doesn't then I'm screwed.........

yes, a full ruu wipes internal storage.

PeterZhao478 · Mar 21, 2014

Well... It seems like HTC says that my phone has physical damage? They also said that the button was physical damage... Search Google for HTC One button flush... I bet thousands of post talk about the button and my dead pixel was caused by pressure? How do they know if pressure was put on it... HTC trolling.

PeterZhao478 · Mar 25, 2014

nkk71 said:
yes, a full ruu wipes internal storage.

Do you think any of the damages look like physical damage? http://imgur.com/a/Tsokf#2

Topics

Topics

Warranty Issue

PeterZhao478

Member

cr1960

Senior Member

PeterZhao478

Member

nkk71

Inactive Recognized Developer / Contributor

PeterZhao478

Member

PeterZhao478

Member

nkk71

Inactive Recognized Developer / Contributor

PeterZhao478

Member

PeterZhao478

Member

Similar threads

New posts