Chromecast will not connect to my TELUS ROUTER
- Thread starter mydrl
- Start date
Good advice.
Remember that the WiFi bands (channels) are not exactly the same between countries. So if you're in a non-US country and your router happens to choose a channel that is not available in the US, Chromecast may not detect your wireless AP.
Didn't know that. Thanks! Still applies to other countries though. I think Channel 13 is one of the channels that applies to Europe but not US. I should put it in the FAQ...
EDIT: Seems there's far less exclusion than I thought... but added a note in the FAQ just in case.
http://en.wikipedia.org/wiki/List_of_WLAN_channels
Last edited:
So I can get through the setup phase up until the Chromecast tries to connect to my wifi network. I get a message saying it couldn't connect, and when I click the link in the message it brings me to a page that mentions AP filtering, UPNP enabling and .NET 3.5. I checked and UPNP is enabled, and I can't find an option for AP filtering (I have the Actiontech V1000h). I am using a Macbook pro.
In some cases you have to go through a couple of times. I just reset my Chromecast to test a few things and had to go through the setup twice before it connected to my WiFi.
Chromecast in Canada, on Telus
A friend lent me his chromecast. He uses an iphone and Shaw cable. I use a Nexus 4, and have Telus as my internet provider.
It was a bear trying to get chromecast to work. Tried 5 separate days. Got it to work and i could watch netflix/youtube on it about 3 times and played with it for a couple of hours each. That's the success.
The fail is that I had to trouble shoot more then 4+ hours to get it to work those 3 times. Reboot the chromecast. Reboot the router. Reboot my Nexus 4. Try my wife's Nexus 4. Try the Nexus 7 tablet. It was a horrible experience. I got the AP recommendation like the earlier post in this thread. I tried that. Tried calling telus and signed into my router to check that those settings were correct. As far as I understand it's a gateway 11n wireless router.
So my conclusion is change my internet provider to Shaw unless someone has a smart solution to this problem. The router says it's a 50ghz signal? So it isn't the 2.4vs 5.0 ghz signal problem that I've googled and read about.
Please provide some brains to my situation. I've used all of mine up.
A friend lent me his chromecast. He uses an iphone and Shaw cable. I use a Nexus 4, and have Telus as my internet provider.
It was a bear trying to get chromecast to work. Tried 5 separate days. Got it to work and i could watch netflix/youtube on it about 3 times and played with it for a couple of hours each. That's the success.
The fail is that I had to trouble shoot more then 4+ hours to get it to work those 3 times. Reboot the chromecast. Reboot the router. Reboot my Nexus 4. Try my wife's Nexus 4. Try the Nexus 7 tablet. It was a horrible experience. I got the AP recommendation like the earlier post in this thread. I tried that. Tried calling telus and signed into my router to check that those settings were correct. As far as I understand it's a gateway 11n wireless router.
So my conclusion is change my internet provider to Shaw unless someone has a smart solution to this problem. The router says it's a 50ghz signal? So it isn't the 2.4vs 5.0 ghz signal problem that I've googled and read about.
Please provide some brains to my situation. I've used all of mine up.
Still not fixed.
So I took the plunge and bought one. Maybe it'd be different than my friends. Looks like this is a me problem. The chromecast still doesn't work. I thought it might be the tv that it's plugged into? Maybe shielding the chromecast from the wifi? I don't know. Will trouble shoot with a different tv or a long hdmi cable that will get the chromecast out from behind the tv. Maybe that'll help.
So I took the plunge and bought one. Maybe it'd be different than my friends. Looks like this is a me problem. The chromecast still doesn't work. I thought it might be the tv that it's plugged into? Maybe shielding the chromecast from the wifi? I don't know. Will trouble shoot with a different tv or a long hdmi cable that will get the chromecast out from behind the tv. Maybe that'll help.
TVs are great at blocking/scrambling radio signals.
Use the included HDMI extender. If that doesn't help (enough), get an HDMI extension and move Chromecast away from the TV. One of mine is on a 10-foot HDMI extension. The other is connected upstream of a another device that connects to my TV, so both of my Chromecasts are at least a foot away from its associated TV.
It could be a few things not related to the router directly but related in how the Router connects to your ISP.
So a couple of questions...
- What kind of service is your ISP? (DSL, CABLE, OTHER)
- What Public IP does your router report? (Usually found on the status page that shows connection data) If it starts off 192.168 then your Modem is doing a double nat translation and you need to call your ISP and tell them you want the Modem to be put into gateway mode and just pass a public IP to your router.
- Does the CCast actually connect to the Router but not work or will it not connect at all period? If it doesn't connect at all it is possible you need to change the Security method used to WPA or WEP. To test shut off security alltogether and try to connect the CCast. If there is currently NO security try putting WPA on and trying again (but it should work on an open AP)
fixed...
Service is Telus DSL.
Solution: I changed the security settings. It still tries to stop the CCast from talking to my phone once in a while, but I just log into my router and log into the firewall settings. The firewall settings are "high, medium, low, NAT". It started working once I started turning it off of NAT and onto Medium or High.
I don't know why this is the solution, but it is a solution. I suspect that either Telus will fix the prolbem for everyone else or this thread will become popular. Now CCast is coming to Canada. So either Telus fixes it or there'll be a lot of searching leading to this post.
As a reminder, a friend of mine on telus never toughed his firewall settings and never had a problem with using his CCast. Go figure.
Service is Telus DSL.
Solution: I changed the security settings. It still tries to stop the CCast from talking to my phone once in a while, but I just log into my router and log into the firewall settings. The firewall settings are "high, medium, low, NAT". It started working once I started turning it off of NAT and onto Medium or High.
I don't know why this is the solution, but it is a solution. I suspect that either Telus will fix the prolbem for everyone else or this thread will become popular. Now CCast is coming to Canada. So either Telus fixes it or there'll be a lot of searching leading to this post.
As a reminder, a friend of mine on telus never toughed his firewall settings and never had a problem with using his CCast. Go figure.
Well if the Telus was set to NAT perhaps Double Nat Translation was the issue.
DO you have another router connected to your modem or is this one of those all in one Hybrids supplied by the ISP?
I have a friend that is struggling with this as well. While setting up the WiFi connection between the chromecast and the router (the Actiontec V1000H - which is a modem/router combo if that helps). The chromecast will see the WiFi, but it seems to time out while trying to connect to the router.
I did find a comment on a blog somewhere (sorry, I forget where) that suggests unchecking the "IGMP snooping enabled" option in the router (Advanced Settings>IGMP Setting). Once this was done, the chromecast connected to the WiFi without any issues and we were able to stream it without any issues.
However after going out for dinner we had major issues trying to connect to the WiFi on our phones and his laptop (laptop would try to connect to the WiFi but continually fail). It seems like this is a temporary fix at best.
The only permanent solution I can think of at the moment is to go buy a new router that is listed as having no issues on the chromecast compatibility list... Which kind of defeats the whole purpose of having the chromecast as an economic way to stream content to your big screen.
I don't see why IGMP should have any affect on being able to login and connect.
I Can see it being a problem with streaming but not connection.
IS this an ISP provided Modem/Router? How many devices are connecting wirelessly?
Check settings for IGMP Proxy, Try changing that setting whatever it is but it should probably be disabled (Still don't think this would affect connection but it's worth checking)
Check if UPnP Is enabled (again not really connection related but it does need to be enabled for CCast)
I personally prefer to use a two device setup with separate Modem (in Bridge Mode) and Router....This way the Modem protects the router from the outside world and even if the Modem goes bad the Network still functions properly.
And I pretty much stay away from anything that isn't a Linksys or Netgear product as far as Routers are concerned.
There are a bunch of Actiontec models that are listed as incompatible with CCast on the google site so it's obvious that something about their firmware is not CCast friendly.
So the the previous poster may actually have made a good suggestion in the long run! LOL
I Can see it being a problem with streaming but not connection.
IS this an ISP provided Modem/Router? How many devices are connecting wirelessly?
Check settings for IGMP Proxy, Try changing that setting whatever it is but it should probably be disabled (Still don't think this would affect connection but it's worth checking)
Check if UPnP Is enabled (again not really connection related but it does need to be enabled for CCast)
I personally prefer to use a two device setup with separate Modem (in Bridge Mode) and Router....This way the Modem protects the router from the outside world and even if the Modem goes bad the Network still functions properly.
And I pretty much stay away from anything that isn't a Linksys or Netgear product as far as Routers are concerned.
There are a bunch of Actiontec models that are listed as incompatible with CCast on the google site so it's obvious that something about their firmware is not CCast friendly.
So the the previous poster may actually have made a good suggestion in the long run! LOL
I'm using the telus actiontech router with chromcast with no issues....
its a pretty crappy router though and it seems telus disabled the ability for bridge mode in the latest firmware... has anyone found a solution to this so i can buy a better router?
Sent from my Nexus 7 using Tapatalk
its a pretty crappy router though and it seems telus disabled the ability for bridge mode in the latest firmware... has anyone found a solution to this so i can buy a better router?
Sent from my Nexus 7 using Tapatalk
As long as double NAT doesn't cause you problems, you can
- Assign the new router's WAN port to an address in the ISP router's LAN range
- Set the new router's gateway to the ISP router's LAN address
- Connect the two routers LAN port to LAN port
- Have all your wired and wireless clients connect to the new router.
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2fixed...
Service is Telus DSL.
Solution: I changed the security settings. It still tries to stop the CCast from talking to my phone once in a while, but I just log into my router and log into the firewall settings. The firewall settings are "high, medium, low, NAT". It started working once I started turning it off of NAT and onto Medium or High.
I don't know why this is the solution, but it is a solution. I suspect that either Telus will fix the prolbem for everyone else or this thread will become popular. Now CCast is coming to Canada. So either Telus fixes it or there'll be a lot of searching leading to this post.
As a reminder, a friend of mine on telus never toughed his firewall settings and never had a problem with using his CCast. Go figure.2
Just to clarify a few things:
1. The Firewall Security settings on the Actiontec router are NAT/Low/Medium/High. The least security is NAT, which means "NAT only, no ports blocked". Selecting one of the other 3 settings pops up a long list of internet protocols, some of which are checked as permitted, other unchecked to mean not permitted. The 3 options Low/Medium/High just offer 3 pre-set levels of increasing blocking in the list, but you can customize the list by checking/unchecking the individual protocols. Just use the default NAT unless you have some reason for blocking a specific protocol.
2. The reason why Telus doesn't want to allow customers to bridge the router section of the Actiontec and use it as a pure modem is because it is designed to support their Optik IPTV service as well as customer internet. The router provides dedicated bandwidth for the TV service, supports HPNA to connect to the TV box via coax, and uses IGMP to set up multicast to multiple TV boxes in the home. Technically the Optik IPTV service can work with other user-provided routers, but there may be TV issues that the user doesn't fully understand, and Telus doesn't want the support hassle of dealing with that.
3. I'm not sure why the Chromecast wouldn't work with the Actiontec (I suspect that Telus has enabled AP isolation with no option to turn it off), but there's nothing stopping you from attaching your own router to one of the LAN ports of the Actiontec and putting it in the DMZ of the Actiontec. Yes, there will be double-NAT, but the Chromecast isn't affected by that when you use it with your own router.11
In some cases you have to go through a couple of times. I just reset my Chromecast to test a few things and had to go through the setup twice before it connected to my WiFi.1Chromecast / Telus Actiontec V1000h
XDA won't allow me to post the site because I have only posted less than 10 messages
Search for "Telus Internet Tips From The Darknet"
Here's the instructions I followed: You must have this firmware "31.30L.57' for it to work. I read from Telus DSLreports that a new firmware is being pushed to the Actiontec so make sure you have the above firmware. The following instructions I copied from the site mentioned above.
1. unplug rj11 (telehpone) cable from router.
2. log into the router and do a factory reset with admin account (not root, not yet)
3. Do a hard reset of the modem (pen in reset button) until the power light turns red.
4. unplug the power from the modem for 15 secs.
5. log back into the modem with root account: username: root password: Thr33scr33n!
6. go to "Advanced Setup" - > WAN IP Addressing -> select "RFC 1483 Transparent Bridging"
7. Disable NAT
8. Disable wireless
9. Download config file
10. Open thew file in notepad and change:
FALSE
leave blank
leave blank
leave blank
11. upload the file back to the router (the first time this failed, I tried again and it worked)
12. Ping the router (192.168.1.254) until it comes back online.
13. log back in with root and download the config file again and make sure the setting stuck
14. ** Now Plug the RJ11/Telephone cable back in **
15. Got to your telus tv and unplug the power and plug it back in.
16. grab a beer.
I also have a e3200 running tomato using this setup. Good luck.
