By the way, the crack is not only located at the top of the housing(plastic) but also shows a scratch in the metal plate:
I made a poll at HTCMANIA forums about this:
8 people with a black/blue ARC with the crack at the same spot
19 people with a black/blue ARC without the crack
5 people with a silver ARC without the crack
It seems that it's not 100% sure that all of us will have this and that the silver ARC doesn't suffer it at all.
8 people with a black/blue ARC with the crack at the same spot
19 people with a black/blue ARC without the crack
5 people with a silver ARC without the crack
It seems that it's not 100% sure that all of us will have this and that the silver ARC doesn't suffer it at all.
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Not in their current form but it's impossible to say if they'll get worse.are these cracks a real problem?
I got called by the Tech Service who fixed my ARC and they asked me if i still had the housing and if so, if i could send it to them so SE can have a look at it.
i've email SE yesterday about the cracks and i've just got a response. They want to investigate my phone and they are going to swap it for a new one
i've email SE yesterday about the cracks and i've just got a response. They want to investigate my phone and they are going to swap it for a new one
you will get a new one ?
In which Country do you live ?
Here in Germany they says that he would only check the Phone and so on
My Phone has the crack as shown in the earlier Photos. I'm from India.
Is it problem with the heating? I will call SE guys here but I doubt if they have any idea about this.
Is it problem with the heating? I will call SE guys here but I doubt if they have any idea about this.
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3NEW THING ( A EMAIL OF SONY) :
Our Blogs Support Forum Facebook
Hi radheck,
In regards to your inquiry about the reinforced housing for the Xperia™ arc, we have investigated the issue and we are happy to confirm this. We are using reinforced components to make the Xperia™ arc.
If you require more information, or have any other questions, please reply to us at SEAnswers.Us@Support.SonyEricsson.com, or our Twitter account at http://www.twitter.com/SEAnswers.
Best regards, Lidia Sony Ericsson Social Media Team
IF YOU LIKE , PICK THANKS2If you have this crack and would like the front cover replaced you should contact your local support team for more info. Now days a improved front cover is being used.
http://www.sonyericsson.com/cws/corporate/common/contact/phonelist
The Arc S doesn't have the house cracking problem.2Your welcome.
I must be honest, I also checked out other models and I then only found one that would interest me if I could choose a new one. And it would be the Samsung Galaxy S II... In the future maybe the Sony Xperia S. But I would wait a few months and see if it would suffer from the same problems as the Arc (s) ...
Sent from my LT15i using Tapatalk2
In Belgium your phone is repaired by Dynafix, so don't count on it getting repaired for free. But still, know your rights. In Belgium you have the right to DEMAND a free and instant replacement during the first 6 months after the purchase, unless they seller can prove you caused the problem by abusing your phone.
So, if it's not repaired, you can actually demand them to give you a new phone. Ask them if they have one in stock before you tell them you have every right to get a new phone.
And get a receipt. Your 2-year warranty period RESTARTS when you get a new device.
(warranty in Belgium is pretty awesome, shame nobody knows it)1i have exact the same problem without dropping my phone -.- .
Pictures :
that photo is identical to the crack on mine
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