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I saw that some people had this annoying problem when upgrading to KitKat on their Xperia devices, as well as on the Xperia Z2. Luckily the workaround is not too difficult to do.

Download Nine (mail app) from the google play store. I am also sure if you use the Stock Kitkat mail app it should also work from here:

Nine lets you use the PIN exchange security policy instead of the password on the default (Sony) mail app after upgrading to KitKat!

Oh yeah, don't forget to remove the Exchange account from the default mail application and remove the passcode afterwards BEFORE installing Nine!
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25th April 2014, 02:36 PM |#2  
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After doing some tests today it seems like this problem is only related to Exchange ActiveSync Policyes comming from Microsoft Office 365 Exchange Online and not from On-Premise Microsoft Exchange 2013 Servers.

I have run test both against our On-Premise Exchange Server 2013 and against my other account in Exchange Online (Microsoft Office 365).

So if your company is using Microsoft Office 365 Exchange Online email then I am very sure that this is the problem. I have also reported this test to our local Sony office. I hope they have a fix for this shortly!.

Best Regards

Marius F
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