there is no fix it just tells me their is aproblem with this windows phone support tool
BTW, people who are asking about restoring to different phones: This is just a way to force a Zune-style backup at any time. These backups, really more properly called Restore Points, are specific to the device they are made from and won't even work on another device of the same model - it must be the same piece of hardware.
Well, unless the OP has done way more magic than I see. Great and useful app, but not (AFAIK) so completely groundbreaking as to get around the restore point per-device encryption.
I tried it with Samsung Focus 1.3 Mango.
The Backup Worked nicely but was stuck forever, Then I pulled the battery out but still stuck on the Backup Screen.
Next I used your tool to restore and for some reason it rebooted the phone and it was out of stuck mode.
Then I got the error message of Backup Failed like you said.
I had no courage to try restore but the log says backup was complete thats all. So it works but probably Need to make it even smoother.
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