Very nice work bro! Being polite and yet slightly forceful will get you a very long way with large corporations. I did tech support for MSN, Kodak, and SONY and I can tell you that you WILL NOT get the best support if you are rude, forceful, abusive, and/or threatening. I understand that we can get frustrated with what we feel are broken promises. We are their customers and we do pay their salaries. But, at the same time, we must also understand that even though we feel we are many, and can really hurt them, we aren't and we cant. Their salaries will still be paid and their profit margins will be met. We can only politely demand that they answer our questions. Yes corporations break promises. Yes they screw the little guy over. Yes they make millions off us. But there are people behind those corporations. People the same as us. Bound by those same profit margins and salaries. WE MUST CONTINUE TO REACH OUT TO THEM AS PEOPLE! Not faceless money hungry machines. Enough with the hate. As hard as it is to stifle. I have been on the other side of the fence. I have been the tech and customer service rep getting cussed at for no reason and due to those experiences, I am now a MUCH more demanding consumer. The lesson I learned is this; kick, scream, cuss, bitch, moan, and whine all you want, but it will get you no where in this life as a consumer. Ask for help, be polite, just like your mother taught you and you will get more out of people.
You can catch more flies with honey than with vinegar goes the old adage... And its an OLD adage for a reason.
iBolski, I commend you in your efforts. Thank you for taking the high road and trying a different approach!