Damn it - Nexus 10 has light bleed!!!!

jinda628 · Feb 8, 2013

Hey guys. I received the N10 just now. Havent checked it yet as I'm at work. My worry is I dont know about these issues before I purchase so I'm hoping I got the good unit.

I dont exactly know what you mean by light bleed? Can someone patiently explain it? I will really appreciate it. Thanks.

Edit: Ok I think I got it. Have to test it later.

NuKeM4n · Feb 8, 2013

just received my N10 from play store, has a decent amount of Light Bleed , I would say about a bit worse than N7

killerapl · Feb 8, 2013

jinda628 said:
Hey guys. I received the N10 just now. Havent checked it yet as I'm at work. My worry is I dont know about these issues before I purchase so I'm hoping I got the good unit.

I dont exactly know what you mean by light bleed? Can someone patiently explain it? I will really appreciate it. Thanks.

Edit: Ok I think I got it. Have to test it later.

Go back a couple posts and see all the pictures posted. Or google nexus 10 light bleed.

Sent from my Galaxy Nexus using xda app-developers app

mermoid · Feb 9, 2013

Rodeojones said:
If you're not 100% satisfied with either, and you can afford to have another $499 hold put on your credit card, I'd ask for a 3rd replacement. With the amount of money we spend to get these tablets there's no reason we should have to settle for a less than acceptable unit.

I could afford a second hold (£319 in my case) but I'm not actually comfortable with having two of them at the same time. I really want to send back the 2nd N10 to remove the hold but the RMA is obviously for my 1st one and Google still haven't replied to my email asking to change the RMA (I emailed well over 48 hours ago now). After seeing how bad the 2nd unit is I really want to hang onto the 1st one til I can get something better. I'm worried if I send my 1st one back that anything I ever receive afterwards will be even worse.

All that said, I checked out a friend's iPad 3 last night and while I don't like iOS very much, I'm now very tempted to get the refund and go for an iPad instead. The screen might not be 300ppi but at least it's evenly lit and doesn't have awful discolouration like my N10s do.

boominski said:
I've just had my fourth replacement (5th N10 in all), and Google have said 'no more' - if I don't like the new one then it's a refund. Unfortunately the new one has worse light bleed than the previous one. On the plus side, the evenness of the display seems to be better, which for me is the most important thing. Going to use it for around a week before making a final decision. Damn shame they fck'd it up with dogs dinner manufacturing.

I guess it makes sense that Google won't keep exchanging them indefinitely but at the same time it's pretty crap customer service that says "you either keep this defective device or you don't get anything." To be honest I think my reaction to that would be to request the refund immediately rather than let them hold me to ransom.

jefflikesbagels · Feb 9, 2013

How is everyone coping with the screen yellowing rather than the backlight bleed? I just got my device back after a month of them doing absolutely nothing, and I forgot how more noticeable the yellowing was on the right side of the screen compared to the backlight bleed. It's most noticeable on the keyboard, where the right half of the keys are a yellowish gray, while the left side are a normal gray. I'm really sick of the service center's lack of competence, so I really don't want to have to send my device in again.

If only there was an app to adjust the color for half of the screen. One can dream...

Edit: Here are some pictures to illustrate how bad it is. One is at max brightness and the other is at min brightness.

tcb4 · Feb 10, 2013

At this point I am extremely upset with google. First I waited the 21 days or whatever it is for them to "remove" the pending charges on my account, but they never actually got around to it. So I call google and they emailed a "specialist" who asked me for a bunch of information and then told me that the charges would be removed within 10 days. 19 days later they are still there. Today I called and got someone who actually seemed pretty eager to help and he said he emailed their "specialists" to escalate the issue and that he should be able to get back to me within a few hours. I shouldn't have to call freaking 3 times to resolve an issue. They have had both rma units in their possession since early December, but to top things off I'm still left with a faulty device.

Smeech99 · Feb 10, 2013

Mine has MAYBE a little along the bottom edge on the right side--about a half inch...nothing too noticeable and much more liveable vs. the stuck pixels on the N7.

Rodeojones · Feb 10, 2013

I'm surprised to read that Google said after a 4th replacement that you'd be forced to choose between keeping your 5th device or getting a refund. Aside from the absolute crappy customer service involved in that, it's the complete opposite of what I was told when I was calling them about my 2nd RMA. My fear was that I'd get another bad one (then another, and another...) and I asked how many times I could exchange my unit with Google. The woman I spoke to said there's no limit. I then asked, partially tongue-in-cheek, if I could request an RMA every week for the next 4 months. Again, I was told this was okay, so long as Google could verify that the units I was sending back did indeed have the issues I was calling about (otherwise I'd be hit with a restocking fee).

Either the Google CSRs we're speaking to are extremely uninformed, or they've had a huge amount of returned devices and have since changed their policy regarding RMAs.

boominski · Feb 10, 2013

tcb4 said:
At this point I am extremely upset with google. First I waited the 21 days or whatever it is for them to "remove" the pending charges on my account, but they never actually got around to it. So I call google and they emailed a "specialist" who asked me for a bunch of information and then told me that the charges would be removed within 10 days. 19 days later they are still there. Today I called and got someone who actually seemed pretty eager to help and he said he emailed their "specialists" to escalate the issue and that he should be able to get back to me within a few hours. I shouldn't have to call freaking 3 times to resolve an issue. They have had both rma units in their possession since early December, but to top things off I'm still left with a faulty device.

Are the charges actually there? I have two as pending on my account but my credit card company tells me there are no funds being held. Seems like the RMA has gone through but no one bothering to take them off. Another example of Google not knowing its arse from its elbow. Will probably take them a while to remove them, but tbh it's my credit card co. that I'm going to listen to.

---------- Post added at 06:13 PM ---------- Previous post was at 06:09 PM ----------

Rodeojones said:
I'm surprised to read that Google said after a 4th replacement that you'd be forced to choose between keeping your 5th device or getting a refund. Aside from the absolute crappy customer service involved in that, it's the complete opposite of what I was told when I was calling them about my 2nd RMA. My fear was that I'd get another bad one (then another, and another...) and I asked how many times I could exchange my unit with Google. The woman I spoke to said there's no limit. I then asked, partially tongue-in-cheek, if I could request an RMA every week for the next 4 months. Again, I was told this was okay, so long as Google could verify that the units I was sending back did indeed have the issues I was calling about (otherwise I'd be hit with a restocking fee).

Either the Google CSRs we're speaking to are extremely uninformed, or they've had a huge amount of returned devices and have since changed their policy regarding RMAs.

Maybe they think the light bleed is within tolerance and I'm being overly fussy. Personally I think they should puta bit more effort into not making piece of crap hardware. That said, I much prefer the N10 to the iPad, even with the flaws. Will be thinking very long and very very hard about buying Google again though.

wusupdu · Feb 12, 2013

samsung seal open + defective nexus 10 - twice!

Hi,

Another customer with dissapointing experience with the Play store (UK).

First nexus: both samsung seals open & power button semi-broken (can only operate by pressing hard with the nail).

Second nexus: both samsung seals open & major backlight leakage

Asked the UK call centre if they could send one that was new (i.e., had unbroken seals) and was told that they could not guarantee this. Instead, I was told I could ask for another replacement (hoping it was sealed) or ask for a refund.

As others have pointed out in this thread - it seems like they are sending out returned tablets as new...

The approach taken by google here seems rather unfortunate. I really like the Android platform and much prefer it to iOS. However, I also need a highres tablet and at the moment it looks like the iPad retina will give most bang for the back (inifity t700 is too expensive). I really really would rather be on Android but the Q/A for the nexus 10 seems atracious.

Cheers,

mark.m.moran · Feb 12, 2013

wusupdu said:
Hi,

Another customer with dissapointing experience with the Play store (UK).

First nexus: both samsung seals open & power button semi-broken (can only operate by pressing hard with the nail).

Second nexus: both samsung seals open & major backlight leakage

Asked the UK call centre if they could send one that was new (i.e., had unbroken seals) and was told that they could not guarantee this. Instead, I was told I could ask for another replacement (hoping it was sealed) or ask for a refund.

As others have pointed out in this thread - it seems like they are sending out returned tablets as new...

The approach taken by google here seems rather unfortunate. I really like the Android platform and much prefer it to iOS. However, I also need a highres tablet and at the moment it looks like the iPad retina will give most bang for the back (inifity t700 is too expensive). I really really would rather be on Android but the Q/A for the nexus 10 seems atracious.

Cheers,

I like you received not one but two Nexus 10's with both seals broken!! Both from the US Play store and I explicitly said to them when sending out the second one that I wanted a brand new and unused tablet......

I'm going to MWC in Barcelona on February 25th and I am really really hoping that Samsung will show off the next Galaxy Tab (Tab 3) and it will blow the Nexus 10 out of the water! Then I'll just go and buy it!!

Cheers,
M

sovereignty68 · Feb 14, 2013

boominski said:
I've just had my fourth replacement (5th N10 in all), and Google have said 'no more' - if I don't like the new one then it's a refund. Unfortunately the new one has worse light bleed than the previous one. On the plus side, the evenness of the display seems to be better, which for me is the most important thing. Going to use it for around a week before making a final decision. Damn shame they fck'd it up with dogs dinner manufacturing.

so they accept returns after 15-days period? I have had 5 replacements and by 3rd replacement, its already over 15 days from original purchase date. The 5th one is not as bad as previous ones but light bleeds are still noticeable at 0%. Because of this, I didn't bother to play with it for 2 weeks especially during my busy work schedule. I wish I hadn't bought this piece of crap.

Johnny7D · Feb 14, 2013

I bought mine in Google Play market, but it came with both broken seals, does it mean that I got somebody's return?
BTW It does have light bleed effect.

mark.m.moran · Feb 14, 2013

Johnny7D said:
I bought mine in Google Play market, but it came with both broken seals, does it mean that I got somebody's return?
BTW It does have light bleed effect.

There is a very very good chance you did mate!! I mean we are paying for a BRAND NEW AND UNUSED Nexus 10 and why can't Google send us out what we paid for!??

It's infuriating!!

killerapl · Feb 14, 2013

Johnny7D said:
I bought mine in Google Play market, but it came with both broken seals, does it mean that I got somebody's return?
BTW It does have light bleed effect.

Welcome to the world of google play customer service!! Not only do they send you used items but they also hesitate to email you back, forget about what exactly you need, put holds on your credit card and if you're very lucky you have to ask for a refund and at times they will slap you with buyers remorse!! You're life will now be changed!

Sent from my Galaxy Nexus using xda app-developers app

mark.m.moran · Feb 14, 2013

killerapl said:
Welcome to the world of google play customer service!! Not only do they send you used items but they also hesitate to email you back, forget about what exactly you need, put holds on your credit card and if you're very lucky you have to ask for a refund and at times they will slap you with buyers remorse!! You're life will now be changed!

Sent from my Galaxy Nexus using xda app-developers app

Just an update guys and the FUN I had with Google Play customer care. Yesterday I FINALLY got my full refund, as in every red cent back off them! The unfortunate thing is the € was not as strong against the $ as when I bought it and I ended up getting less back than what it originally cost me

Anyhow......the upshot is I had to hound and hound them to get the full refund (no restocking and shipping) back and it was a horrible horrible experience all said!!

Never again for sure,
M

jkel777 · Feb 14, 2013

Well, after nearly a month of waiting, my two-time repaired Nexus 10 is being shipped back to me. Hopefully Samsung got it right this time and gave me an LCD with minimal light bleed and ACTUALLY put it in the right way, but I'm not holding my breath. Although, in the email I just got from them, it did say they replaced the screen as well as "cosmetic," which I think means the back casing.

wynand32 · Feb 15, 2013

For everyone worried about whether broken seals means they've not received a new unit, note that I've seen N10 boxes with one seal broken and one intact. I'm pretty convinced that the seals break pretty easily during handling, and so broken seals by itself doesn't mean that Google is sending out used machines.

Jayrod1980 · Feb 15, 2013

jkel777 said:
Well, after nearly a month of waiting, my two-time repaired Nexus 10 is being shipped back to me. Hopefully Samsung got it right this time and gave me an LCD with minimal light bleed and ACTUALLY put it in the right way, but I'm not holding my breath. Although, in the email I just got from them, it did say they replaced the screen as well as "cosmetic," which I think means the back casing.

I got the same email except that this is the third time back! I was on a long can with an executive account manager. This time it went through to the repair manager. My ticket said the same as yours but they needed to replace the bezel that they dented, the screen again, and the case they scratched. The second time the tablet went back they put a bad screen in and put the dent in the case. I have no faith in them. I'll know when it comes back but I'm just about done with this tablet and Samsung's repair outfit.

Sent from my Nexus 4 using xda premium

mattzildjian · Feb 15, 2013

I've noticed people having problems getting the bank holds off of their account. I have gone through 4 replacements and had the holds taken off within a week.

The last 2 replacement holds were taken off before I even sent back the previous devices! Very strange.

I am in the process of a full refund now, will let you know how it turns out.

Damn it - Nexus 10 has light bleed!!!!

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