Samsung Refuse to admit Note 2 N7102 does NOT work in North America

yanyu · Feb 18, 2013

kiwiandy said:
It's not just people traveling to the USA, there are networks using these bands in south America, Thailand, Hong Kong, Australia, New Zealand.
The excuses I have got from the Samsung tech support people so far has been that this it's a Chinese phone designed to be used with Chinese SIM cards in the China market. I am slowly escalating this up with them.
I started with there tech support people and then team leader, who then passed me to an engineer, who then escalated to a engineering support team leader.
They tried to tell me the phone has been tested by Samsung in China and works with Chinese SIM card on 850/1700. I asked them to verify this in writing to me, and they have now said they will get the engineering manager to check with their test department, and call me back on Monday.
I think the problem is that the lower level people don't know there is a problem and just follow some standard procedures to deny any problem.
Hopefully I can get up to a level where they know about the problem, and can get an answer on their commitment to fix the issue.
Stay tuned for more

Sent from my GT-N8000 using XDA Premium HD app

Nice Job ! KiwiAndy !

if you can ready Chinese, this post I started have many information and proves that this phone does not work in Canada, US, New Zealand, Hongkong etc...

one people can lie, but so many people around the world will lie together for this ? I don't think so.

http://bbs.gfan.com/android-5805134-1-1.html

.

yanyu · Feb 18, 2013

kiwiandy said:
It's not just people traveling to the USA, there are networks using these bands in south America, Thailand, Hong Kong, Australia, New Zealand.
The excuses I have got from the Samsung tech support people so far has been that this it's a Chinese phone designed to be used with Chinese SIM cards in the China market. I am slowly escalating this up with them.
I started with there tech support people and then team leader, who then passed me to an engineer, who then escalated to a engineering support team leader.
They tried to tell me the phone has been tested by Samsung in China and works with Chinese SIM card on 850/1700. I asked them to verify this in writing to me, and they have now said they will get the engineering manager to check with their test department, and call me back on Monday.
I think the problem is that the lower level people don't know there is a problem and just follow some standard procedures to deny any problem.
Hopefully I can get up to a level where they know about the problem, and can get an answer on their commitment to fix the issue.
Stay tuned for more

Sent from my GT-N8000 using XDA Premium HD app

I think you mean they said they tested 850/1900

any way, please tell them to fix the 850 1900 GSM for the big sim slot also. :good:

Dwokfur · Feb 18, 2013

Re: Dual Sim Dual Stand By N7102 to work in North America with GSM + 3G

kiwiandy said:
It's not just people traveling to the USA, there are networks using these bands in south America, Thailand, Hong Kong, Australia, New Zealand.
The excuses I have got from the Samsung tech support people so far has been that this it's a Chinese phone designed to be used with Chinese SIM cards in the China market. I am slowly escalating this up with them.
I started with there tech support people and then team leader, who then passed me to an engineer, who then escalated to a engineering support team leader.
They tried to tell me the phone has been tested by Samsung in China and works with Chinese SIM card on 850/1700. I asked them to verify this in writing to me, and they have now said they will get the engineering manager to check with their test department, and call me back on Monday.
I think the problem is that the lower level people don't know there is a problem and just follow some standard procedures to deny any problem.
Hopefully I can get up to a level where they know about the problem, and can get an answer on their commitment to fix the issue.
Stay tuned for more

Sent from my GT-N8000 using XDA Premium HD app

I keep my fingers crossed. If we are lucky, they reproduce the error and correct it. Since other dual SIM phone also use this chip, they must be capable of easily correcting the baseband. Hope for the best.

Sent from my GT-N7102 using xda app-developers app

kiwiandy · Feb 18, 2013

Re: Dual Sim Dual Stand By N7102 to work in North America with GSM + 3G

yanyu said:
I think you mean they said they tested 850/1900

any way, please tell them to fix the 850 1900 GSM for the big sim slot also. :good:

Yes sorry my mistake, they claim to have tested on 850/1900.....

Sent from my GT-N8000 using XDA Premium HD app

stunner · Feb 18, 2013

So far working great in singapore which I got the phone for less then 2 week only then I realized is not working for 850mhz and 1900mhz, will try in Thailand in next 2 weeks time.So far Dtac I google is using 850mhz....

Slimer777 · Feb 18, 2013

I thought the China has the same version as HK.

kms108 · Feb 18, 2013

Slimer777 said:
I thought the China has the same version as HK.

hong kong is gsm 900/1800 and wcdma 2100, which china is also the same.

yanyu · Feb 18, 2013

kms108 said:
hong kong is gsm 900/1800 and wcdma 2100, which china is also the same.

but HongKong WCDMA has 850mhz as well

kms108 · Feb 18, 2013

yanyu said:
but HongKong WCDMA has 850mhz as well

Not that i know of, which service provider is this.

yanyu · Feb 19, 2013

kms108 said:
Not that i know of, which service provider is this.

I believe it is SmarTone VodaFone

kiwiandy · Feb 19, 2013

yanyu said:
I believe it is SmarTone VodaFone

Correct smartone hk use 850 WCDMA

Sent from my GT-N8000 using XDA Premium HD app

---------- Post added at 09:25 PM ---------- Previous post was at 09:17 PM ----------

Well it looks like I'm not getting any further with Samsung customer service here in China.
They confirmed to me today that their engineering department has confirmed that it is working on all bands as specified.
My final straw I am clutching to now is that I asked them to email this confirmation to me as I wish to take it up with their corporate office in Korea. I only hope is that this might make them think more carefully about lying about this working.
I can't believe a multinational company like Samsung can produce a product that clearly doesn't meet their claimed specifications, and then they deny it.
I guess the only alternative I can think of now is to have the device tested by an independent test house?

Otherwise how do we bring this to the attention of the media such as engadget, etc?
Sent from my GT-N8000 using XDA Premium HD app

yanyu · Feb 19, 2013

kiwiandy said:
Correct smartone hk use 850 WCDMA

Sent from my GT-N8000 using XDA Premium HD app

---------- Post added at 09:25 PM ---------- Previous post was at 09:17 PM ----------

Well it looks like I'm not getting any further with Samsung customer service here in China.
They confirmed to me today that their engineering department has confirmed that it is working on all bands as specified.
My final straw I am clutching to now is that I asked them to email this confirmation to me as I wish to take it up with their corporate office in Korea. I only hope is that this might make them think more carefully about lying about this working.
I can't believe a multinational company like Samsung can produce a product that clearly doesn't meet their claimed specifications, and then they deny it.
I guess the only alternative I can think of now is to have the device tested by an independent test house?

Otherwise how do we bring this to the attention of the media such as engadget, etc?
Sent from my GT-N8000 using XDA Premium HD app

that would be a nice idea to get them reply you by writing, and let media like engadget or mobilesyrup test the phone out.

I will see if I can go to the Samsung store in Vancouver, and let them certify that this phone is not working in Canada.

kms108 · Feb 19, 2013

yanyu said:
I believe it is SmarTone VodaFone

they also have 2100.

kiwiandy · Feb 20, 2013

Yes true but they use 850 in the outer areas of HK which means that you cannot get full coverage with this handset on 3G

Sent from my GT-N8000 using XDA Premium HD app

---------- Post added at 01:41 PM ---------- Previous post was at 01:37 PM ----------

It's a anyone else following this thread in China?
If so can you please call the Samsung toll free number 400810858 , ask for customer support person #1871 (they don't give their names) and tell them that you are having the same problem.

Sent from my GT-N8000 using XDA Premium HD app

jessezx · Feb 20, 2013

kiwiandy said:
It's not just people traveling to the USA, there are networks using these bands in south America, Thailand, Hong Kong, Australia, New Zealand.
The excuses I have got from the Samsung tech support people so far has been that this it's a Chinese phone designed to be used with Chinese SIM cards in the China market. I am slowly escalating this up with them.
I started with there tech support people and then team leader, who then passed me to an engineer, who then escalated to a engineering support team leader.
They tried to tell me the phone has been tested by Samsung in China and works with Chinese SIM card on 850/1700. I asked them to verify this in writing to me, and they have now said they will get the engineering manager to check with their test department, and call me back on Monday.
I think the problem is that the lower level people don't know there is a problem and just follow some standard procedures to deny any problem.
Hopefully I can get up to a level where they know about the problem, and can get an answer on their commitment to fix the issue.
Stay tuned for more

Sent from my GT-N8000 using XDA Premium HD app

we should file a case in BBB

Sent from my GT-N7102 using Tapatalk 2

andyhkng · Feb 20, 2013

jessezx said:
we should file a case in BBB

Sent from my GT-N7102 using Tapatalk 2

How useful would the BBB be if Samsung defends itself by saying this is a phone that is designed specifically for the Chinese market?

gavenraj · Feb 20, 2013

Video showing the issue in operation and requesting resolution from Samsung

So, a person on Youku has provided a video (http://v.youku.com/v_show/id_XNTE2NjcwNzcy.html) clearly showing the issue with a statement at the end of the video that calls for Samsung to act professionally with a repair patch and translates to the following:

"If Samsung China wants proof of the N7102 not working on 3G in other countries, we can take videos from all over the world like we have shown here.

The issue is:

The big card (GSM 850/1900) works
The little card (WCDMA 850/1900) does not work

in: Hong Kong; Canada, United States, New Zeland, etc...

Even if China Unicom users have international service (roaming) activated and they travel to these countries, the little card (WCDMA 850/1900) still does not work in the above countries.

They CAN'T even dial 911 for emergency purposes.

We hope that each big media company can expose this issue to stop Samsung from cheating the consumers, false advertising, and be accountable for their actions. We urge Samsung to address the product's quality defect. In order to repair Samsung's reputation, they need to provide a repair patch for their own product as soon as possible."

additional translating is upcoming.

andyhkng said:
How useful would the BBB be if Samsung defends itself by saying this is a phone that is designed specifically for the Chinese market?

---------- Post added at 11:08 PM ---------- Previous post was at 10:34 PM ----------

Hi All,

I am ready to expose this major Samsung N7102 issue to Engadget with their Chinese Editor in Chief but I need your support. I need to speak to a few of you that are experiencing the same issue so enough back-up information is available to reference and enough visual evidence (e.g., videos).

Please reach me at: SamsungN7102problems at gmail dot com

I will then reply and schedule a time to speak with each of you so that I can correlate information to speak intelligently with their Chinese Editor in Chief.

Thanks and time is of the essence,

-Raj
SamsungN7102problems at gmail dot com

gavenraj said:
So, a person on Youku has provided a video (http://v.youku.com/v_show/id_XNTE2NjcwNzcy.html) clearly showing the issue with a statement at the end of the video that calls for Samsung to act professionally with a repair patch and translates to the following:

"If Samsung China wants proof of the N7102 not working on 3G in other countries, we can take videos from all over the world like we have shown here.

The issue is:

The big card (GSM 850/1900) works
The little card (WCDMA 850/1900) does not work

in: Hong Kong; Canada, United States, New Zeland, etc...

Even if China Unicom users have international service (roaming) activated and they travel to these countries, the little card (WCDMA 850/1900) still does not work in the above countries.

They CAN'T even dial 911 for emergency purposes.

We hope that each big media company can expose this issue to stop Samsung from cheating the consumers, false advertising, and be accountable for their actions. We urge Samsung to address the product's quality defect. In order to repair Samsung's reputation, they need to provide a repair patch for their own product as soon as possible."

additional translating is upcoming.

worldtraveller · Feb 20, 2013

now samsung has changed their official specification, WCDMA 850/1900 confirmed not going to work

gavenraj · Feb 20, 2013

Samsung officially changes their WCDMA support specs today, link below

How shameless is this?

With the noise created, rather than fix the issue they caused by misrepresentation of their N7102 product's quad-band WCDMA support, they have changed it to reflect the following

Edited page by Samsung: http://www.samsung.com/cn/consumer/...duos/GT-N7102RWDCHN-spec?subsubtype=wcdma-gsm

Network: 网络

WCDMA 900MHz/2,100MHz
GSM 850MHz/900MHz/1,800MHz/1,900MHz

Non-edited page by Samsung: http://www.samsung.com/cn/support/model/GT-N7102RWDCHU-techspecs

Network: 网络

WCDMA 850/900/1,900/2,100 MHz
GSM 850/900/1,800/1,900 MHz

Not at all professional.

-Raj

Dwokfur · Feb 20, 2013

gavenraj said:
Edited page by Samsung: http://www.samsung.com/cn/consumer/...duos/GT-N7102RWDCHN-spec?subsubtype=wcdma-gsm

Network: 网络

WCDMA 900MHz/2,100MHz
GSM 850MHz/900MHz/1,800MHz/1,900MHz

-Raj

Wait: so it says GSM 850! That means SIM2 should connect to 850 GSM! How about that?
I hope they'll still fix the baseband eventually.

Sent from my GT-N7102 using xda app-developers app

Samsung Refuse to admit Note 2 N7102 does NOT work in North America

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