Originally Posted by MarrkDaviid
I have a Motorola RAZR HD XT925 which was sourced from Rogers Canada. I was wondering how I can check the devices LTE frequencies? Is there any engineering code and/or menu that would assist with this? This device apparently supports LTE 800 / 1800 / 2600 or LTE 700 / 800 / 1700 / 1800 / 2600 according to GSM Arena. I am wanting to use the LTE 1800MHz frequency in Australia, though cannot get it to connect.
I have tried the following:
- Searching for networks manually / letting the device select them automatically
- Toggling between 3G only and Automatic (4G/3G/2G)
- I definitely have the correct APN settings configured (for Telstra in Australia)
- Data is enabled, the SIM card connects to 4G in another mobile
Any assistance would be appreciated, in finding out which LTE network frequencies this device supports.
Hi. This is a good source here in Australia. Hopefully is updated and current. http://whirlpool.net.au/wiki/mobile_phone_frequencies
Note, however, that LTE is really new here and not yet well implemented. I live in Sydney, but I'm outside of the LTE network at home. I'd have to travel closer to the business district to get it. I think its implemented around the airport as well. LTE is still a work in progress and Telstra is ahead of the game with the other telcos, but you're going to want to be able to connect to their "Next G" or 3.5 G to fallback on otherwise youre going to get 2G.
In any case, you want to make sure your APN settings are correct as well. There is loads of misinformation about that. You can have Telstra set them for you (or at least it worked on my Galaxy S2, haven't tried with this phone since I got it from their store). Try this link and see if it the correct one: http://www.configure.telstra.com.au/telstra/index.jsp
On my Galaxy S2, I had read lots of documentation and had things working but found that after going through a Telstra automated thing (I think the above link), that it set my APNs for me and I ended up with better speed and signal.
Just found this from their site as well concerning their 4G and 3G frequencies: http://www.telstra.com.au/mobile-pho...orks/networks/
The 2100 frequency on their 3G or NextG (3.5G) may have been turned off at this point; I don't remember. They may still be using it for legacy phones and people on bring your own phone plans but I beleive they had wanted to either shut it down or sell it to another carrier. I don't recall that my SGS2 got 850 ... I just noticed there's tabs on the Telstra page that explains their coverage. Click on them and that's more accurate than what I just typed
I suspect your problem is that you may not be in an LTE covered area. Either that or its your APN settings. Let us know how it goes.
EDIT: Sorry, I didn't read your post properly that the SIM works in another device. If it isn't your APN settings, you can take it to a Telstra store and ask them if they know what the problem is. On occasion they do know what their talking about. You can point them at this web page if need be and it might encourage them to look a little deeper: