Originally Posted by Dark Jedi
It could also be viewed the person at Costco was questioning why you would want another HTC one when you are upset and complaining of design flaw. So she might have wondered if the damage was user in flicked or a flaw.
Anyways glad you was able to replace your phone. Like its always said its all in who you get on the phone or in person. Great job on pleading your case.
Sent from my Infected Rezound using Tapatalk 2
Thanks for the upbeat message Dark Jedi...you're correct. At first the manager questioned me, and so did my wife!! I also told the manager that too (haha)!! My answer to the manager was that I took the time to review the HTC One for a couple of months prior to the phone launching in the USA on CNet and ZDNet and other online publications so I got hooked with all the high scores it received from senior editors, and just because of the 'design flaw' I had a hard time letting go of the phone. So maybe I am wrong to take another chance, it is entirely my call. I do like the phone, I am just perplexed at the lens thing, but the phone is awesome...
She did offer me to switch over to the S4 or S3 (my choice) - (again Costco has 90 days no questions asked return policy on cell phones) so she was definitely being accommodating. Also, I'm sure that she read the 20 or so pages I printed out from the web about other people complaining like I did and we all said nearly the same thing (we didn't drop, bend or cause the lens crack to the best of our knowledge) so I think she was just doing the best she could.
---------- Post added at 10:02 PM ---------- Previous post was at 09:50 PM ----------
Originally Posted by NxNW
Am I the only one who finds this report less than credible?
Sent from my HTC One using xda app-developers app
Maybe yes, maybe not...who cares what you think...but that's the way it happened, believe it or not!! Hope you can sleep without tossing and turning in bed thinking about it!
The manager put herself in my shoes, realized that a customer with an expensive product is unhappy in a customer friendly business environment, and offered her thoughts about the 'flawed design build' - what's so hard to believe? Too many people on this website have this problem so its definitely credible! (HTC should be the one swallowing hard and figure out what they should be dong next to save themselves from losing credibility, and not people like you and me debating!)