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Spark issues

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By hellot1M, Senior Member on 7th January 2014, 09:31 PM
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This is only for the people who live in the areas were spark is being tested. I got this email this morning. I know a lot of you already know how to do this but just in case.

From Corporate:


*************** If you have any customer complaining about data or signal issues on a Spark device, I have a workaround that is field tested by one of our customers to alleviate the problem!


The issue they are experiencing is most likely because the new system isn’t completely finished. Spark sends out 3 different LTE signals that the phone has to choose from. There is the issue. 1 of those is standard LTE, the other 2 are the new ones for Spark. The trick is to turn off those 2 new signals for the time being.



(Android tested)

Go to the Dial pad

Type in ##DATA# (3828)

Click Edit

The phone should ask for the MSL at this point

You’ll see a big list with lots of weird option. Click on LTE

The next menu should show 3 options. LTE, and 2 Band options. You want to disable those two Bands, leaving only standard LTE enabled.

Close the settings (Home works fine)



Advise the customer that we can enable those other signals at a later date when we are more confident in the network.

Sent from my LG-G2 using Tapatalk
8th January 2014, 01:11 AM |#2  
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Yay its going to be the spark update.......

Sprint also said the LG G2 will become tri-band enabled through a software update later this month. In addition, the Nexus 5 by LG; LG G Flex curved, flexible smartphone; and Netgear LTE Gateway 6100D fixed, wireless router will soon join the initial group of Spark-enabled devices. Sprint noted the G Flex is unique to the operator.

Read more: Sprint kicks off Framily, a group-based calling plan - FierceWireless
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8th January 2014, 03:12 AM |#3  
Itchiee's Avatar
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But if I turn it off I won't be able to do this....
Sprint is going to have a great network soon here in Florida.
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10th January 2014, 01:14 AM |#4  
yellowman82's Avatar
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Originally Posted by Itchiee

But if I turn it off I won't be able to do this....
Sprint is going to have a great network soon here in Florida.

Where in Florida?

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