Z1 Power Button issue

stratplayer · Jan 18, 2014

A couple of weeks ago I noticed that my power button felt different on my Z1. At first I thought it was my imagination, but more and more I was sure something wasnt right.

Last week on the way to work, my colleague who also has a Z1 used my phone to look at something and his first comment was "Whats up with your power button??"

It has no definite feeling when pressing it, its almost impossible to tell if you have pressed it or not, it looks and feels recessed too.

When trying his phone it was exactly as I remembered it to be, when you push it you can feel as response (small click or resistance), on mine there is nothing!

So I contacted Sony Xperia, who were suprised by the described issue. Long story short I have to return the phone to them for a 5 - 7 day turnaround repair.

Anyone else had the same issue? Or even sent their phone back to Sony in the UK? I am a little concerned that once it is prised open to be repaired it will never be the same again! All in all, for the £550 I paid for a premium handset, it is the first one that I have had any hardware issues with.

eclyptos · Jan 18, 2014

stratplayer said:
Anyone else had the same issue?

I saw a problem like that with a device of my friend and he felt exactly in the same way, it's a faulty botton, have to be replaced.

stratplayer said:
I am a little concerned that once it is prised open to be repaired it will never be the same again! All in all, for the £550 I paid for a premium handset, it is the first one that I have had any hardware issues with.

I can truly understand you. Same here. I always get a mid range phones and never had problems. This one I paid a lot of money, issues everywhere. I sent mine back to Sony as well, but for different reason.

stratplayer · Jan 18, 2014

eclyptos said:
I saw a problem like that with a device of my friend and he felt exactly in the same way, it's a faulty botton, have to be replaced.

I can truly understand you. Same here. I always get a mid range phones and never had problems. This one I paid a lot of money, issues everywhere. I sent mine back to Sony as well, but for different reason.

Was your device ok when it came back? All the edges aligned, sealed etc etc?? It is a worry for me, how do I know it is waterproof still for example?

eclyptos · Jan 18, 2014

stratplayer said:
Was your device ok when it came back? All the edges aligned, sealed etc etc?? It is a worry for me, how do I know it is waterproof still for example?

Mine do not come back yet, I sent it back via warranty 2 weeks ago. I will let you know. Anyway Sony Service have to provide best service for your phone and it should be still under warranty even when the phone come back to you but in which condition this is a mystery for all of us.

stratplayer · Jan 18, 2014

eclyptos said:
Mine do not come back yet, I sent it back via warranty 2 weeks ago. I will let you know. Anyway Sony Service have to provide best service for your phone and it should be still under warranty even when the phone come back to you but in which condition this is a mystery for all of us.

They said 5 - 7 days on the phone Friday, if you sent it two weeks ago and are still waiting then that's pretty poor I think.

eclyptos · Jan 18, 2014

stratplayer said:
They said 5 - 7 days on the phone Friday, if you sent it two weeks ago and are still waiting then that's pretty poor I think.

I know but what I can do. At the moment are 10 working days. Next week I will start call them and complain to rush they asses.

NiM72NiK · Jan 25, 2014

I have the exact same problem guys. repairing it needs a special technique? (for water resistance issues)

eclyptos · Jan 25, 2014

NiM72NiK said:
I have the exact same problem guys. repairing it needs a special technique? (for water resistance issues)

I think is needed a experience because you have to take apart all phone and I will suggest to let do this job to Sony. And of curse it will have to be seal again to make the water resistance working again. If you do all of this the warranty will be gone.

stratplayer · Jan 25, 2014

An update on mine, it got worse and now has been sent back for warranty repair at Sony, well they use a company called SBE Ltd in the UK

I'm not very impressed to be honest, this is the first phone I've had to return to the manufacturer for repair, this was meant to be a quality product. So there is at least 3 people with the same problem, maybe more who haven't noticed. Potentially there is an issue with the design or button component.

In so cheese off as I have to use a crappy Nokia Lumia 800 Windows phone for the period it is away!

I have been looking at a Nexus 5 or Note 3 as a replacement, selling mine on eventual return from repair..

Sent from my Nexus 7 using XDA Premium HD app

shook187 · Jan 25, 2014

I'm having issues with my volume down rocker. It is much harder to press then volume up it also doesn't have the clicking sound volume up gives when you press it. Of course I'm within my return window so I'm waiting for my replacement phone to get here so I can ship the one I currently have back

Sent from my Xperia Z1s

NiM72NiK · Jan 28, 2014

eclyptos said:
I think is needed a experience because you have to take apart all phone and I will suggest to let do this job to Sony. And of curse it will have to be seal again to make the water resistance working again. If you do all of this the warranty will be gone.

at first i have rooted my phone so the warranty is already gone..and Because I live in Iran and there is no experienced or official Sony branches to do the stuff i have to pay a lot of money to ordinary people who have the tools for doing it and praying really hard to have my z1 remained water resistance..and another problem is that this button is very well designed and has a good material which it doesnt get gray or orange after a while.for sure the replacement doesnt have the same great quality and thats a failure :|

eclyptos · Jan 28, 2014

NiM72NiK said:
at first i have rooted my phone so the warranty is already gone..and Because I live in Iran and there is no experienced or official Sony branches to do the stuff i have to pay a lot of money to ordinary people who have the tools for doing it and praying really hard to have my z1 remained water resistance..and another problem is that this button is very well designed and has a good material which it doesnt get gray or orange after a while.for sure the replacement doesnt have the same great quality and thats a failure :|

Ok, but if the button still working I think is not worth to open it and risk much more, BTW is not the button problem but the hardware component under the button.

samarth7b · Jan 28, 2014

Z1 button issue

I'm from India and have the same problem with the button. I bought Z1 around October last year. The button started getting worse gradually from the beginning of January, and now there's absolutely no feedback on pressing. It almost feels as if there's a spring under the button.

If anyone has given the phone for repairs to Sony for this issue, please reply. I'm also worried about the waterproofing and other possible damage to the device, specially given the fact that it's got a non-removable back so opening up the device might be a mess.

xXFlippyXx · Jan 29, 2014

I've seen a video on YouTube about the z

As far as the Z is concerned there are about 4 screws and the rest is glued. Front- and backside.

Now, you can guess if the phone is still waterproof after putting it back together.

Even with skilled techs and the appropriate equipment I highly doubt it.

Here is the link

http://www.youtube.com/watch?v=HPN930fohyo&feature=youtu.be

It's a German video but I think the pictures speak for themselves.

Best thing you could do is to ask the repair center for a guarantee on wich you can depend on (written of course)

Gesendet von meinem C6903 mit Tapatalk

Ezzady · Jan 29, 2014

Using my Z1 for nearly a month now and the device power button was slightly a bit wearing off but that wasn't my concern. I'm just worried bout the waterproof capability. If the Z was glue front and back, How long can it last with all those nature element?

eclyptos · Jan 29, 2014

Ezzady said:
Using my Z1 for nearly a month now and the device power button was slightly a bit wearing off but that wasn't my concern. I'm just worried bout the waterproof capability. If the Z was glue front and back, How long can it last with all those nature element?

It can be forever if you use the device properly and you you keep in mind to don't use the flaps a lot and keep them clean. Flaps like that can do great job for 2 years without problem but time and natural degradation is on they way, so if you will replace the flaps after this time is fine to me. But if you keep leaving the phone in you car on dashdoard under the sun all the time clearly this can compromise the assembly and the sealing of the phone. So practically depend of how you use your phone.

---------- Post added at 07:14 PM ---------- Previous post was at 07:12 PM ----------

samarth7b said:
I'm from India and have the same problem with the button. I bought Z1 around October last year. The button started getting worse gradually from the beginning of January, and now there's absolutely no feedback on pressing. It almost feels as if there's a spring under the button.

If anyone has given the phone for repairs to Sony for this issue, please reply. I'm also worried about the waterproofing and other possible damage to the device, specially given the fact that it's got a non-removable back so opening up the device might be a mess.

Yes , opening the phone for a button will be a mess and maybe is not covered by warranty so if the button working well I will not be worry about it. The day when it will not work then you will get the new button.

Ezzady · Jan 30, 2014

eclyptos said:
It can be forever if you use the device properly and you you keep in mind to don't use the flaps a lot and keep them clean. Flaps like that can do great job for 2 years without problem but time and natural degradation is on they way, so if you will replace the flaps after this time is fine to me. But if you keep leaving the phone in you car on dashdoard under the sun all the time clearly this can compromise the assembly and the sealing of the phone. So practically depend of how you use your phone.

I see. I don't use the flaps because im always charge my phone using a magnetic charger. Just want to keep this phone for the best. Thanks for the tips bro. Appreciate it.

stratplayer · Jan 31, 2014

samarth7b said:
I'm from India and have the same problem with the button. I bought Z1 around October last year. The button started getting worse gradually from the beginning of January, and now there's absolutely no feedback on pressing. It almost feels as if there's a spring under the button.

If anyone has given the phone for repairs to Sony for this issue, please reply. I'm also worried about the waterproofing and other possible damage to the device, specially given the fact that it's got a non-removable back so opening up the device might be a mess.

I started this thread, it is definitely a problem and you should get it repaired. Mine was sent back and now has been repaired, not very impressive for a "premium" handset!

It was only away for just over a week.

samarth7b · Jan 31, 2014

stratplayer said:
I started this thread, it is definitely a problem and you should get it repaired. Mine was sent back and now has been repaired, not very impressive for a "premium" handset!

It was only away for just over a week.

Yeah, I'm thinking of giving it in next week. Very disappointing from a flagship phone. Did yours show any visible sign of damage after repairs? Even scratches etc.?

eclyptos · Feb 1, 2014

samarth7b said:
Yeah, I'm thinking of giving it in next week. Very disappointing from a flagship phone. Did yours show any visible sign of damage after repairs? Even scratches etc.?

I will tell you this next week.

Z1 Power Button issue

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