Has anyone recently received a replacement from Asurion?

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brandonair95

brandonair95

Senior Member
Feb 27, 2012
288
54
I'm thinking of sending my current MDK phone to Asurion for a replacement because of some scratches on the housing and screen but since the phone is about 7-8 months old I'm scared they'd send me an updated replacement :(

So I'd thought I'd try and ask here. Thanks for any replies

Sent from my SCH-I545 using Tapatalk
 
Mistertac

Mistertac

Senior Member
Oct 22, 2013
4,759
2,749
Springfield, Ma
brandonair95 said:
I'm thinking of sending my current MDK phone to Asurion for a replacement because of some scratches on the housing and screen but since the phone is about 7-8 months old I'm scared they'd send me an updated replacement :(

So I'd thought I'd try and ask here. Thanks for any replies

Sent from my SCH-I545 using Tapatalk
Click to expand...
Click to collapse

I'd just try to replace the screen. I'm almost positive you're going to get a locked down phone back from them. Or go on swappa and scoop another mdk s4.

Sent from my SCH-I545 using XDA Premium 4 mobile app
 
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AsurionCares

AsurionCares

Senior Member
Sep 6, 2013
52
11
Nashville, TN
www.asurion.com
Asurion Claim - Which Phone Will I Get?

brandonair95 said:
I'm thinking of sending my current MDK phone to Asurion for a replacement because of some scratches on the housing and screen but since the phone is about 7-8 months old I'm scared they'd send me an updated replacement :(

So I'd thought I'd try and ask here. Thanks for any replies

Sent from my SCH-I545 using Tapatalk
Click to expand...
Click to collapse

We'd be happy to answer that for you. The fastest way to get an answer is to file your claim online at www.phoneclaim.com. It only takes a few moments and you will know the device being offered before completing the claim. If you do not want what is being offered, you can chose to cancel the claim or speak to a representative to discuss any possible alternatives. Hope that helps! We are here if you need us.

Thanks!

Asurion Social Media Team @AsurionCares
www.phoneclaim.com
 
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brandonair95

brandonair95

Senior Member
Feb 27, 2012
288
54
AsurionCares said:
We'd be happy to answer that for you. The fastest way to get an answer is to file your claim online at www.phoneclaim.com. It only takes a few moments and you will know the device being offered before completing the claim. If you do not want what is being offered, you can chose to cancel the claim or speak to a representative to discuss any possible alternatives. Hope that helps! We are here if you need us.

Thanks!

Asurion Social Media Team @AsurionCares
www.phoneclaim.com
Click to expand...
Click to collapse

No thanks.

I'm just gonna stick with the phone I have now and maybe replace the screen till I upgrade. Thanks to everyone except the Asurion person.

Sent from my SCH-I545 using Tapatalk
 
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J

joeyx2

Senior Member
Sep 30, 2010
322
62
brandonair95 said:
No thanks.

I'm just gonna stick with the phone I have now and maybe replace the screen till I upgrade. Thanks to everyone except the Asurion person.

Sent from my SCH-I545 using Tapatalk
Click to expand...
Click to collapse

The way I read the asurion person is they will send you a s4. If you get it and its not what you want (mdk). Send it back and cancel. What have you got to lose.

Sent from my SCH-I545 using xda app-developers app
 
Mistertac

Mistertac

Senior Member
Oct 22, 2013
4,759
2,749
Springfield, Ma
joeyx2 said:
The way I read the asurion person is they will send you a s4. If you get it and its not what you want (mdk). Send it back and cancel. What have you got to lose.

Sent from my SCH-I545 using xda app-developers app
Click to expand...
Click to collapse

Sounded like you'd know even before then... Like you'd know the fw it's on online once filling out the form?? Sounds too good to be true really. Hey you never know I suppose

Sent from my SCH-I545 using XDA Premium 4 mobile app
 
J

joeyx2

Senior Member
Sep 30, 2010
322
62
I've had a problem with a phone before and had asurion send me another one but the sound wasn't good coming through the ear peace so I sent it back and used the old phone for another couple months before trying to get them to send me another one. I just broke my screen last night and are looking for ways to replace the screen without having to send for a replacement cause I'm also on mdk. This really sucks! :banghead: but I'm thinking I'd rather have a non busted screen over unlocked bootloader. :confused: :what:

Sent from my SCH-I545 using xda app-developers app
 
Last edited:
Mistertac

Mistertac

Senior Member
Oct 22, 2013
4,759
2,749
Springfield, Ma
joeyx2 said:
I've had a problem with a phone before and had asurion send me another one but the sound wasn't good coming through the ear peace so I sent it back and used the old phone for another couple months before trying to get them to send me another one. I just broke my screen last night and are looking for ways to replace the screen without having to send for a replacement cause I'm also on mdk. This really sucks! :banghead: but I'm thinking I'd rather have a non busted screen over unlocked bootloader. :confused: :what:

Sent from my SCH-I545 using xda app-developers app
Click to expand...
Click to collapse

Yea I know that's a bummee huh? Look for another MDK one swappa.. Prices are coming down

Sent from my SCH-I545 using Tapatalk
 
E

Eric214

Senior Member
Oct 24, 2012
1,650
551
Philly
Yeah i have an MDK S4 on Swppa.com and there are a few more with MDK. The problem with getting someone to replace the glass is a lot of times they are just tempered glass not gorilla glass. Also, the heat needed to get the glue to release from the digitizer isn't good for the other components, so to do it right you need to take all of the components out. If the digitizer is also bad then you're looking at roughly $180-$220 to replace it and the glass.
 
Mistertac

Mistertac

Senior Member
Oct 22, 2013
4,759
2,749
Springfield, Ma
Eric214 said:
Yeah i have an MDK S4 on Swppa.com and there are a few more with MDK. The problem with getting someone to replace the glass is a lot of times they are just tempered glass not gorilla glass. Also, the heat needed to get the glue to release from the digitizer isn't good for the other components, so to do it right you need to take all of the components out. If the digitizer is also bad then you're looking at roughly $180-$220 to replace it and the glass.
Click to expand...
Click to collapse

Even more off topic here but... What did you end up getting or are going to get since you're selling the S4?

Sent from my SCH-I545 using Tapatalk
 
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    Mistertac
    Mistertac
    brandonair95 said:
    I'm thinking of sending my current MDK phone to Asurion for a replacement because of some scratches on the housing and screen but since the phone is about 7-8 months old I'm scared they'd send me an updated replacement :(

    So I'd thought I'd try and ask here. Thanks for any replies

    Sent from my SCH-I545 using Tapatalk
    Click to expand...
    Click to collapse

    I'd just try to replace the screen. I'm almost positive you're going to get a locked down phone back from them. Or go on swappa and scoop another mdk s4.

    Sent from my SCH-I545 using XDA Premium 4 mobile app
    View
    1
    T
    tech_head
    OP - You will get an updated phone.
    If MDK is of value, you are now off the ranch and need to go have someone replace the screen for you.
    For the amount of the deductible ($100) someone can replace the screen.

    http://www.a4c.com/product/samsung-galaxy-s4-replacement-glass-screen-w-tool-kit.html
    View
    1
    AsurionCares
    AsurionCares
    Asurion Claim - Which Phone Will I Get?

    brandonair95 said:
    I'm thinking of sending my current MDK phone to Asurion for a replacement because of some scratches on the housing and screen but since the phone is about 7-8 months old I'm scared they'd send me an updated replacement :(

    So I'd thought I'd try and ask here. Thanks for any replies

    Sent from my SCH-I545 using Tapatalk
    Click to expand...
    Click to collapse

    We'd be happy to answer that for you. The fastest way to get an answer is to file your claim online at www.phoneclaim.com. It only takes a few moments and you will know the device being offered before completing the claim. If you do not want what is being offered, you can chose to cancel the claim or speak to a representative to discuss any possible alternatives. Hope that helps! We are here if you need us.

    Thanks!

    Asurion Social Media Team @AsurionCares
    www.phoneclaim.com
    View
    1
    brandonair95
    brandonair95
    AsurionCares said:
    We'd be happy to answer that for you. The fastest way to get an answer is to file your claim online at www.phoneclaim.com. It only takes a few moments and you will know the device being offered before completing the claim. If you do not want what is being offered, you can chose to cancel the claim or speak to a representative to discuss any possible alternatives. Hope that helps! We are here if you need us.

    Thanks!

    Asurion Social Media Team @AsurionCares
    www.phoneclaim.com
    Click to expand...
    Click to collapse

    No thanks.

    I'm just gonna stick with the phone I have now and maybe replace the screen till I upgrade. Thanks to everyone except the Asurion person.

    Sent from my SCH-I545 using Tapatalk
    View

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