Remove All Ads from XDA

Nvidia RMA

1,594 posts
Thanks Meter: 649
By nrage23, Senior Member on 6th February 2014, 03:58 PM
Post Reply Email Thread
I just wanted to give kudos to Nvidia's Support and RMA departments. I got my Shield right after it came out and for what ever reason never registered it. Last Friday morning I turned on my Shield and the touch screen would not respond so I rebooted. Upon reboot the back light did not work so I could not really see the screen. I contacted support and they had me register my device. Friday afternoon they sent me an email to fill out my information. I did not reply to the email until Monday morning. I got an email by afternoon stating a refurbished device had been shipped via Fedex ground and to return my device once it arrived. The refurbished arrived a few minutes ago and works well. I have packed my old one up to ship out. I have not had customer service like that in a long time. I did not have to speak to 10 different people and it was done via online chat and email. I hope anyone else who has an issue gets the same service I got.
8th February 2014, 08:52 PM |#2  
Doodle210's Avatar
Thanks Meter: 13
Yup, did the same here. Another reason to love Nvidia!
Post Reply Subscribe to Thread

Guest Quick Reply (no urls or BBcode)
Previous Thread Next Thread
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes