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Greetings all,

I am writing to solicit help, because my phone is having failures to charge the battery, the battery indicator appears with a exclamation symbol and check the status of it indicates that it is "unknown". When I make the battery charge with the phone off the charging LED blinks red to green constantly.

Is there any chance that the problem is software for mobile?

I realize the question since the phone is not in the United States and can not make use of the guarantee (the phone was purchased about two months ago).

Android version is 4.1.2 and the kernel version is 3.4.10. Additionally since I ran a factory reset.

Truly appreciate all the help you can give me, because I can not make use of the guarantee (the phone was bought from amazon and was transferred to Venezuela).
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