Originally Posted by SheepHard
I have been on the phone with 4 different support personnel so far and none of them could help me get the OTA update I need to move to kitkat, could someone tell me what to say to them as I have seen many posters get theirs after a quick phone call.
Talk to them through their website in the live chat forum for tech support. here
Have tech support push the "q" update to you then get the KitKat update through wifi off of the server. The kit kat update is over 600 megs.