Originally Posted by trent999
For many owners, one or both of the buttons either feels odd, doesn't work, or falls off.
They are pushing on little micro switches, not metal bubble switches, inside the case surface mounted on the main board. Sometimes the main board is slightly misaligned and the pusher from outside misses the switch on the main board. Sometimes the surface mounted switch is loose on the main board.
You will need to get the watch replaced if the surface mounting has failed. It might be possible to re-align the main board.
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Thanks for the reply. I got a reply from Omate via facebook today.. see below, but it looks like is will be a while for it gets fixed. At least it is only the home button.. I can work around it for now.
Hello.. Just received my truesmart today.. The shipping case was cracked in sever places and the watch was floating free inside. It appears to be ok. One issue is that the second (home) button doesn't work. I have tried everyhting I could think and it just doesn't work. What do I need to do to get it replaced? Thanks
You mean the camera?
No, the button below the camera. The button that is supposed to take you home when pushed or show you the recent apps when long pressed.
I see, we will get back to you as soon as we have a service center in place. Sorry for that, it may take a few months.