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My Samsung Galaxy Grand 19082 won't update its software!!

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Hello guys,

When I go to Settings>About device>Software update>Update ... I get this message "The latest updates have already been installed" !

it's 4.1.2 Jelly Bean... I know many people whom upgraded their Grand's by this method!! but my mobile doesn't work!!

I tried to upgrade it using 'Kies' it staid 4.1.2 !...

How to fix it and upgrade to 4.2??

Thanks a lot!
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firmware, galaxy grand, software, update, updrade

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