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[q] orange romania lies about note 3 gsm issues

21 posts
Thanks Meter: 6
By pisicutumic, Junior Member on 21st April 2014, 08:48 PM
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Hello Guys and and moderators of this forum , in the next lines I will explain you one problem with my N9005 in Orange Romania network, and the reasons explained by the network provider:
A few weeks ago my i went outside of my city and the phone changed network to GSM mode everything was fine until i noted that the time outside the city and of course LTE/4G area my mobile data was started but did not received any call ... ok I sayd ... probably it is one problem in network ... when I camed back in city suddenly the network changed and i received like 23 sms and severeal missed calls .... my friends and my bussines partners sayd ... "come ooon dude , you keep your phone closed and we can't have a normal conversation "
I called the client relatiion at 411 and they told me that .... NO Problems with network in the area where I reported the problem , and my phone got the problem.
I went at service and I related that :
In GSM mode with Mobile data activated when Data Transfer is ON ,,,, the arrows shows white and I know is traffic ... I can't receive any voice calls or SMS ... until the traffic stops
After 15 days they send me back the phone saying ... THE N9005 is ok .. the missue related is unprooved
I tested again with the same SIM CARD in front of Service personell and they seen the problem persist .... we take the option to resend in service the terminal .... after another 15 days they sended me back the phone saying again " THE PHONE GOT NO PROBLEM ALSO WE STOPED THIS TREAD BECOUSE IS A BAD JOKE SENDING THIS TERMINAL WITH THE SAME ISSUE AND THE ISSUE IS NOT CONFIRMED "
After that when I received again the terminal .. I insterted a new SIM CARD same from ORANGE RO in the terminal and same thing happened... IN GSM ONLY MODE with EDGE activataed and Traffic on (downloading a game from G Play) I can't receive any Voice call or SMS .... But I camed with the ideea of insterting a SIM CArd from VODAFONE .. and surprise everything works great .... when the same things are ON ... and a voice call is received the data STOPS and the terminal ring ... also same thing with SMS .
I reported this to SAMSUNG ROMANIA they sayd ... only 2 terminals got this problem ... but ORANGE Ro sayd .... IS not our problem with the network ... only with Samsung devices .
AFter I removed the simcard from Orange I insterted the card in a NOKIA 515 ... suddenly the phone got very hot and the battery was very very hot .. and in 5 minutes I got no battery and the phone was closed .
I went in ORange Shop with my phone saying the problem they sayd ... come oon your nokia is a FAKE that's why got hot and the battery was drained suddenly is your phone problem ... I also tryied to explain them that is theyr network having prb .... NO way .. only becouse they don''t recognize this problem . ANY OF YOU ENCOUNTERED THE SAME PROBLEM ? please write down ... to know about this ...
TO MENTION I HAVE NOW the 5th ORANGE RO simcard and the problems still persist even with a LG G2 and a SGS4 .... Problably this conduct to my S3 I9305 to explode a few months ago ?!?
21st April 2014, 08:51 PM |#2  
Junior Member
Thanks Meter: 0
I suggest you switch carriers

Sent from my SPH-L720
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