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[Q] AT&T Next 14 Day Exchange Policy

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By rahtrip, Senior Member on 25th April 2014, 07:19 AM
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25th April 2014, 05:23 PM |#11  
graffixnyc's Avatar
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They will recharge you a restocking fee if you exchange for a different device, not if you exchange for another m8. And again they will NOT process a warranty claim within your 14 days. Try for yourself.. If someone is within their 14 days call the warranty department.. Make up some BS abut the phone being defective and you need a warranty replacement.. They will tell you they can't process one because you are within your 14 days return period. Also I learned if you had ordered it from the website the 14 days begins at the invoice date.. not the delivery date which is pure BS.. It should be from the delivery date.
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25th April 2014, 11:57 PM |#12  
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You have 14 days to replace the device for a different device or the same one but different color. If they find nothing wrong with your device, then you'll pay a $35 restocking fee(you might not depending on who you get) you'll also pay $35 to switch devices(M8 to S5 or w/e)

Now if you received a defective device from AT&T they can not decline you a replacement. I've ordered many phones from AT&T and replaced them due to damage within 14 days period. No restocking fee was charged to me.

Now unless they changed the policy since then idk

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26th April 2014, 02:13 AM |#13  
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factory defect == restocking fee waived
swapping "just because" == restocking fee.

i swapped out 2 M8s with zero fee, and they were willing to swap more out if i continued to find the same problem (dead pixel). Now im not on NEXT but that shouldn't matter.
26th April 2014, 04:33 AM |#14  
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Next doesn't affect exchanges or warranty returns or anything like that. The only thing different with Next is how you pay for the device itself.
26th April 2014, 08:00 PM |#15  
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Just go to the store, and get them to exchange it for another M8, they'll do it for free since the problems you have are a factory defect.

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26th April 2014, 08:40 PM |#16  
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I brought the unopened box that was delivered to my home with the S5 in it to a local store and got it exchanged for the M8 with no restocking fee.
26th April 2014, 08:50 PM |#17  
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You can exchange device at the fees if it's the same device. I had gotten an Active and didn't like it so I got charged a fee to swap it out for a 32gb S4. Had a bad S3 and they swapped it out no questions asked.

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