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[Q] Snapchat error "Can't play this video"

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By minmongoblin, Senior Member on 11th May 2014, 10:49 PM
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Before I get told I need to take this to an app board, I want to point out I've had Snapchat on 3 devices now, and this is the first to give me the error in title. It opens photos no problem, but try and play a Snapchat video, and the error happens. I've tried rebooting, still not working. Is there something special I need to install to get videos to work on SGS5?
11th May 2014, 10:50 PM |#2  
msavic6's Avatar
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Hmm, that's really weird. Videos work fine on my S5.

Have you tryed clearing cache and data for the app? If that doesn't work, I would re install Snap chat.

Sent from my SM-G900W8 using Tapatalk
11th May 2014, 10:56 PM |#3  
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None of those options worked for the one video that gave me the error. However, it was my first video on this phone so I decided to have another friend send me a test Snapchat video, and it opened up fine (and she used very rude language to do so =P love her). So I'm going to place the blame this time on the original video sender, and something being wrong on their end.

Thanks for the suggestions!
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