Originally Posted by pruah
THANK YOU... I bought it used and now it is having hardware issues. I didn't know if I could even try to send it in for warranty work, now I can try
I bought one unlocked on eBay.Right out of the box the touch screen was almost completely unresponsive. I opened a chat session on the Asus web site, told the rep what was wrong and specified that the tablet was unlocked. He asked me to reset it one more time, and when that didn't work he said that it was under warranty and gave me an RMA. Two days after they received it their web site said it was repaired and I had a FedEx tracking number, and now it's on the way back. So far it's been an excellent customer service experience. I can't speak for every circumstance but I'm impressed with them. (I don't work for them or have any affiliation of any kind.)
This was in the U.S. Based on my anecdotal experience I'd recommend being up front that it's unlocked (they know anyway) and be extra friendly and polite, both in the chat and on the form you fill out. I'll post back on Thursday when it comes back.