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Honor 9 Lite

Z2 problems

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By nathlynn22, Senior Member on 7th June 2014, 10:13 PM
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My partner has had her z2 for a couple weeks. And she has always had iPhones and me mainly androids. But she has found it hard to use at times. For some reason 3 or 4 times a day over past week it has crashed and not responded. And also turns it's self off. And while in walkman app could not select songs only way I managed to get it to work was uninstall all updates then the songs were clickable. Then upgraded again and it still worked. Any one else had similar problems? Thanks

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8th June 2014, 12:16 AM |#2  
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You shouldn't be having these issues. In my experience the phone is very stable.

The only time it resets on me is when I pull the SIM card. I'm not sure why it does that because it's not necessary.... But anyway

Try doing a factory reset and all that. If there are still issues call Sony support and get the device replaced, or just do a 30 return/exchange.

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9th June 2014, 12:12 PM |#3  
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Yes i had these exact issues with a defective unit, it seems that replacing the device fixed it alltogether

Take note reflashing my firmware didnt fix my problem, if it doesnt fix yours then get a replacement

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