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[Q] Exchange account disables unlock screen options and encrypts SD card

155 posts
Thanks Meter: 6
By FYL21, Senior Member on 16th June 2014, 05:43 AM
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After the update to Sense 6, my Exchange account (for my university's e-mail) asked me about changing my password and then went on to try and encrypt my SD card. The files are fine (I can use Airdroid or USB) but I can't unencrypt. Many of the unlock screen options are also disabled - I cannot use pattern unlock or have no unlock, but I can use a PIN or password.

I have tried disabling all device administrators and even deleting my Exchange account but that did not work. I am unable to clear credentials - there is nothing listed under user credentials anyways.

HTC said I could try formatting the SD card or a factory reset but I want to hear any other inputs first.
21st June 2014, 09:19 AM |#2  
OP Senior Member
Thanks Meter: 6
I guess it's factory reset

From now on I'll avoid using Exchange ActiveSync for mail.
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