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[Q] Need help!!! Poor reception on phones!

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By Cropcop23, Junior Member on 21st June 2014, 04:05 PM
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We could really use some advice; my wife and I just switched from old BB 9700 to the galaxy s5, and my wife noticed she could no longer make calls on the bottom floor of her building without them being dropped repeatedly; with the BB she had no problem making these calls. I have been trying to research the problem, and checking my phone, it tells me my signal strength is hovering around -120 dbm (and 16 asu, whatever that means) at home. I never had a reception problem with my BB at home either. To make this a little more confusing, we switched carriers from Rogers to Eastlink when we did this switch.

We're now about a week into our contracts, and have a week left for the grace period; the question is, is this the phone, or the network? Should we be ditching the gs5 for something with better reception? We love the phone, but reception is really important for us. Is there a better phone to try?

Wanted to add, in Status, I'm getting:
Signal strength 120 DBMS 20 asu
Mobile network type : unknown
Service state: out of service
Roaming: not roaming
Mobile network state: disconnected

Does this explain whether the phone or network are at fault?
Thanks for any help!!

Thanks in advance for any help!!!
22nd June 2014, 05:04 AM |#2  
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120dbm doesn't sound good. In my experience, you need at least 100 or lower.. as far as reception, I think that would largely depend on your carrier. In theory, the S5 should have better hardware for reception so I don't believe that's a problem.... Maybe try an HTC One M8?
22nd June 2014, 09:24 AM |#3  
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I noticed worse signal on my new S5 also.
Every day I travel same trip and on my S3 I never lost signal.
Now with the S5 there are 3 moments I completely lose signal.

Also in my home at some places I lose signal.

I have the genuine Samsung wireless charging cover (not s-cover).

Sent from my SM-G900F using XDA Premium 4 mobile app
22nd June 2014, 11:44 AM |#4  
zigson's Avatar
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Same here. My BB and S3 have no problems with reception in our house, nor does my wife's S2.

But my S5 has no signal at all. Either the S5's radio software is rubbish or the antenna is puny.

Sent from my SM-G900F using Tapatalk
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