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[Q] Fingerprint Scanner & Alternative Password Forgotten

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By sholsten, Senior Member on 12th April 2014, 09:05 PM
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6th May 2014, 10:26 AM |#11  
Flag Kuala Lumpur
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Originally Posted by South Park

Found the solution: Delete all the fingerprints registered (verifying by fingerprint or alternative password) inside the Fingerprint manager. When all registered prints are removed, the lock screen will go back to swipe.

Thank you so much.
6th May 2014, 12:31 PM |#12  
Kael ruch's Avatar
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Flag Dhaka
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It's working.
11th August 2014, 12:05 AM |#13  
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Although this is a direct way, you won’t be able to see any of the options directly on
the lock screen because its hidden and you need to try the Alternative password for a few times until the “Unlock via Google” option appears.
It generally needs a minimum of 5 trials and fails for the Alternative password
before you go back to the lock screen and see the Google unlock option.

You have two options:

Delete all fingerprints (by going into settings & long pressing on the finger print, selecting remove) and recreate them. This will also clear you alternate password.

Go to Android Device Manager, and setup the remote lock & erase feature if you haven't already. Once setup use the lock feature to reset your password. It will allow you to change your "screen-unlock" password

Read more:


There are two ways on how to unlock your Samsung Galaxy S, follow these steps:
Method 1: To unlock your Samsung Galaxy S, you can use your Google username and password to unlock your Samsung Galaxy S,
but these requires internet connection to access your Google account.

Method 2: To unlock your Samsung Galaxy S, you need to hard reset your phone, to reset its password and restore default settings, but doing this process will also delete all save files and data on your phone.

Hard Reset:
1. Turn off your phone.
2. Press and hold Volume button up + Home button + power button to enter recovery option.
3. Use your Volume button to navigate option and use home button to confirm.
4. Navigate "Wipe out data/factory reset" and confirm.
5. Navigate "Yes -- delete all user data" and confirm.
6. Navigate "Reboot system now" and confirm.
7. Done. Note: Before your hard reset your phone, make sure that you backup first the important files and data.

4th November 2014, 06:04 AM |#14  
Junior Member
Thanks Meter: 5
Assuming the fingerprint scanner still works, unlock your phone, then go to settings - finger scanner - change alternative password, run your fingerprint then you will be able to set a new password. No need to delete your fingerprints this way.
8th October 2015, 10:17 PM |#15  
Junior Member
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I can not use finger print on my galaxy 5s any longer now it is asking for alternative password, which I do not remember, help, do not want to factory reset.
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