I have problem with incoming call sound quality, I can hear them but there is some hiss and scratchy sound that I hear most of the time. I have been to my poor agent in Bahrain many times and they have changed the mother board twice but still the problem exists !. finally they have decided to change the full unit, and surprisingly the same problem occurred on the first call !!!. I was thinking that the quality of Sony Z2 is bad however, but my friend has Z1 and I have used it and the sound is very clear. !. I
I took my Z2 to another agent we have in Bahrain and they have tested the phone and they said that there is problem on the speakers. but they can not repair it because of my warranty is under the first agent !. So I took it back to the first agent and they are not willing to repair my phone. I have complaint this to Sony since 23rd Oct 2014 but still no reply ! all what I receive from Sony is that we will investigate. my request No. is 1-2167511972.
Any one can speed up my complaint ! I think Sony you know very well that there are many phones having this kind of problems and you need to act faster to satisfy your customers !. now almost three months passed and I do not use the this phone and also the value of Z2 has gone down !