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[Q] S4 won't turn on after encryption

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By viva_zidane, Junior Member on 9th May 2014, 07:15 PM
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Hi guys,

The Mobile@Work app asked me to encrypt the device in order to use company e-mail and VPN. I hit "Encrypt my device" and a different than the usual Android logo appeared but the device turned off. I started it again and tried once more time but now using "Fas encryption" option. Device displays the same logo and turned off.

I just thought encryption didn't work but then I tried to boot up again and now it asks for the password, I type it, it shows that Android logo and turns off again.

Do somebody know what to do in this case?

It's ok to lose the data since I have nothing special stored.

Thank you in advance!

Update: after a few attempts I managed to wipe the entire device from Recovery.
 
 
15th January 2016, 09:52 PM |#2  
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Quote:
Originally Posted by viva_zidane

Hi guys,

The Mobile@Work app asked me to encrypt the device in order to use company e-mail and VPN. I hit "Encrypt my device" and a different than the usual Android logo appeared but the device turned off. I started it again and tried once more time but now using "Fas encryption" option. Device displays the same logo and turned off.

I just thought encryption didn't work but then I tried to boot up again and now it asks for the password, I type it, it shows that Android logo and turns off again.

Do somebody know what to do in this case?

It's ok to lose the data since I have nothing special stored.

Thank you in advance!

Update: after a few attempts I managed to wipe the entire device from Recovery.

I get the same now, anyone have a fix?
15th January 2016, 09:55 PM |#3  
audit13's Avatar
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Have you tried flashing a stock ROM via Odin and performing a factory wipe before booting the newly-installed ROM for the first time?
15th January 2016, 10:02 PM |#4  
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Quote:
Originally Posted by audit13

Have you tried flashing a stock ROM via Odin and performing a factory wipe before booting the newly-installed ROM for the first time?

the phone was rooted and everything worked so i dont think that is the issue
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byod, encryption, galaxy s4, mobileatwork

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