Originally Posted by mowe13
Maybe I should have gone into more detail.
The phone has been returned and the carrier cannot for some reason unblock it although they say they have unlocked the imei for me . *. Sorry for any misunderstanding
So, you are saying that the carrier sold you that device even though they knew it was blacklisted and claim they can't remove the device from being blacklisted?
Sorry, I don't believe that story.
They wouldn't blacklist the device AND request the customer to return the device in question. They would do one or the other, not both. So, they would have blacklisted the device and said "to hell" with the device or they would have requested the device to be returned and would not have bothered with blacklisting the device.
There are only a few reasons why a carrier blacklists a device, such as, not paying the bill or violating the terms of service such as enabling hotspotting/tethering on a device they they do not allow it on and then using too much data. Carriers will not remove a device from blacklist unless the bill that is owed is paid, whether it be by you or whoever owes the bill or previous owner.
I'd say that is more likely that either you didn't pay the bill and the device was deactivated and blacklisted by the carrier or you got the device from someone else that didn't pay the bill and sold the device or gave it away after it was blacklisted.
Regardless, when it comes to IMEI and blacklisted devices, there is nothing we are allowed or can do to help help you with it, that is completely between you and the carrier. If they screwed up the way you describe, which I doubt, it is on them to fix it.
, I understand your situation now, I think. Good luck.
Sent from my SM-S767VL using Tapatalk