Originally Posted by joyjuayasinghe84
hi all...i got a second hand galaxy s10 g973f/ds that was stuck on the screen an error has occurred while updating the device software.use the emergency recovery function in the smart switch pc software..
here are where the issues are starting..by going to smart switch app the app doesnt recognize my device..it says unsupported device.so i cant follow any suggestions found on this forum like selecting the more option and then emergency recovery function cos the phone isnt recognized..theres only an option to recover using recovery code but unfortunately i dnt have that code.the other problem is that by using odin i dont know the exact firmware file that was installed previously on the phone so when i try to flash with odin a ramdomly downloaded firmware it fails if i use modded odin or it gets stuck on recovery.img if i use not modded odin..
i have to say that i cant get to download mode by the pressing of any combinations of keys..the only screen that appears is the above mentioned error..even that apoears only when connected to power supply or usb through pc..otherwise if cable is disconnected theres no way of getting it on..
now i would appreciate anyone who can suggest a solution for my problem or if anyone can tell me if theres a way to get to know the original factory installed firmware through the imei or serial number of the phone..
i thank in advance anyone who would spend his her time to help me out
It looks like your error was not to enable USB debugging previously to use Smart Switch, so the update was at halfway.
Regarding your version you will see that information at the recovery screen if you yet are able to enter to this mode. Also Smart Switch keeps some information/logs at certain path into your PC, something like C:\Users\UserName\AppData\Local\Temp\SmartSwitch or similar.
Anyway an infallible method is simply using the latest firmware.