[READ before asking!] Compilation of DHD ISSUES

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nmyseteroious

Senior Member
Oct 27, 2010
84
7
Waterloo
I think this might be useful to the people who recently bought their DHD or interested in getting one.

These are the issues that I think came up so far:

Bluetooth headset disconnect/reconnect Happen during call and someone else call in
- Solved??
More detail http://xdaforums.com/showthread.php?t=834983
http://xdaforums.com/showthread.php?t=837945
Possible solution: http://xdaforums.com/showpost.php?p=10545249&postcount=32

Android process draining battery after OTA 1.72.405.3
- Solved
solution: http://xdaforums.com/showpost.php?p=10196741&postcount=81

DHD Random Turning Off
- Solved by making sure SIM card is completely inserted into it’s socket
For more information, visit this thread.
http://xdaforums.com/showthread.php?t=854060

com.htc.bgp force close
- Solved
How: http://xdaforums.com/showpost.php?p=6566178&postcount=7

Proximity Sensor Issue
- FIXED via OTA? or faulty first batch?
I don't see anyone complaining about this anymore

LAG ISSUE (/INIT process)
- SOLVED by turning on USB Debugging
For more information, look at the first post in the pinned thread.
http://xdaforums.com/showthread.php?t=826507

BUMP (GAP) between SIM cover and body
- SOLVED by putting the cover in properly as manual suggest.
More information at http://xdaforums.com/showthread.php?p=8979423

FLIMSY plastic SIM cover break in half
- SOLVED by removing the sim cover properly with care. (apply pressure in the middle not along the sides) The manual also suggest this.

Loose Camera Lens/Bezel
- FIXED?? Faulty first batch??
(not everyone have this issue, you probably should get a replacement)
more info http://xdaforums.com/showthread.php?t=813276

Reduced or loss of GSM/3G/WiFi signal when your hand covers the SIM/MicroSD and/or battery cap
- Not really an issue this is due to the antenna being on the plastic covers
(not a big problem if you hold the phone normally on the aluminium body)
Or have a phone cover on (solution like the Iphone4)

Misalignment of Camera Lens
- not an issue
the camera worked fine, no one report shadows from the misalignment. (the outer lens cover is just for protection)
More info http://xdaforums.com/showthread.php?t=827665&page=3 (post #25,26 by HacKage)

Compatibility Issue with Exchange 2010
- Fixed
More info http://xdaforums.com/showthread.php?t=797733&page=3

DHD starts and only shows triangles
- SolvedIssue happens while flashing 1.15 test rom (With S-OFF)
http://xdaforums.com/showthread.php?t=835595

Jerky video recording 720p -Improved after OTA 1.72.405.3-
- Fixed by formating the SD card with 32k cluster size
More info: http://xdaforums.com/showthread.php?t=830822&page=3
Solution2: http://xdaforums.com/showpost.php?p=9666261&postcount=60

Low external speaker
- Fixed Improved after OTA 1.72.405.3

Poor picture quality (camera)
- software
Tips: http://xdaforums.com/showthread.php?t=860008
Nice guide: http://xdaforums.com/showthread.php?t=875230

htcsence.com not working
- Not Fixed/Fixed working fine for most people
More info http://xdaforums.com/showthread.php?t=817833&page=8

Notification LED not working properly
- software related (not many people is complaining about this, not sure if it's fixed)
more info http://xdaforums.com/showthread.php?t=820889

Poor Battery Life
- Subjective
- Interesting Tip (might/might not work) http://xdaforums.com/showpost.php?p=9153120&postcount=294
- Try the /INIT fix too, could improve battery life

Reboot Problem
- Hardware? (not sure)
more info: http://xdaforums.com/showthread.php?t=821117

SMS Notification Issue -after OTA 1.72.405.3-
- Software issue
more info: http://xdaforums.com/showthread.php?t=887098

Inaccurate Compass
- Hardward/Software issue
more info: http://xdaforums.com/showthread.php?t=873865

Random SMS disappearing
- htcsense.com related?? a few people reported this. Not sure of the cause yet.
http://xdaforums.com/showthread.php?t=840582

DLNA not working properly?
- recent issue
more info http://xdaforums.com/showthread.php?t=831755

Dust under Screen
- Hardware Faulty DHD?
You should probably try to get a replacement for this.
more info http://xdaforums.com/showthread.php?t=819263&highlight=dust

Overall Internal Hardware Misalignment (Cover/ Camera/ Screen)
- Hardware Faulty DHD??
You should probably try to get a replacement for this.
More detail http://xdaforums.com/showpost.php?p=9120419&postcount=24

If I am missing something, please tell me (or PM me) so I will update the list.
Also, I might be wrong on some of the things, so tell me so I can change the info. :)

I want this topic to be a compilation of issues that are common to the DHD. Please do not post asking about little issues that you might have or new issue you stumble upon.
However, if I am missing some big issues or the status of the issue has changed, post it or PM me with the link to the thread discussing the problem.
 
Last edited:
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K

kingkeld

Senior Member
Aug 12, 2009
127
5
HTCsense.com issues not fixed

In Denmark, there are still problems with HTCsense.com - I mess with it to check stability and MANY times I can not connect to my phone to call it, and the SMS service takes a LONG time to react. Also, I have not yet succeeded in remotely locking the phone.
 
X

Xerxies

New member
Sep 10, 2010
3
0
London
in the very first batch there was (there still is on mine) a problem where i can not use wifi it turns it self off automatically after saying "Unable to scan for networks"

ill try and grab you some debug logs so you guys are more familiar with the problem.
 
M

Magnus3D

Senior Member
Oct 21, 2010
189
97
Gothenburg
Samsung Galaxy S23 Ultra
Internal noisereduction is too strong and it makes all photos look like they are waterpaintings, it should be a quick and easy fix for HTC to take care of.

Image sharpening is too strong set at default zero setting, you have to tune it down to get acceptable shots with less sharpening artifacts in them.

Display powerconsumption is ridicously high, it's somthing HTC have to tune in software if possible.

Possibly too strong antialiasing filter contributing to render soft photos.

/ Magnus
 
M

Merfurial

Member
Nov 4, 2010
44
4
HTC Sense is still not working for me...the dashboard doesn't identify my phone's location, the phone does not ring, nor can it be locked or erased. Push messages from the Hub is also not working (HTC Hub via the phone allows me to browse and operate but continues to report that the server is down). The phone number I'm using and related passwords are all correct.

(I'm in Australia).
 
R

Rasdroid

Member
Nov 9, 2010
7
0
Copenhagen
Im in denmark aswell and have no problems with htcsense.com - perfect sync and responsetime. I had a problem with the updated YouTube app, had the network error many people experienced - but got around it. But after playing a video the hd started lagging like hell.. needed reboot

Sent from my Desire HD using XDA App
 
Y

YumYumHD

Member
Nov 3, 2010
30
0
I have one to add to the list:

Reduced or loss of GSM/3G/WiFi signal when your hand covers the SIM/MicroSD and/or battery cap.


P.S.
Let's make this list as complete as possible, so we can all point these issues to the HTC customer service.
 
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M_T_M

M_T_M

Troll King & Retired Señor Mod - I Regret Nothing!
Apr 14, 2009
19,526
8,810
Texas
Will keep an eye on this one!

PLEASE READ THIS: Do not post random issues...PM the OP about your issues and he in return should post a link for the solution or the topic for the issue at hand.

M_T_M
 
Last edited:
Valorster

Valorster

Senior Member
May 11, 2010
696
168
What to do to get 3G?

i set its on GSM only , WCDMA only , auto... romaing on off....

It always goes on Hedge while i have 3G here on my other phone.

thx
 
L

LeviathanPT

Senior Member
Oct 11, 2010
460
67
Lisboa
nmyseteroious said:
Hey, I think this might be the people who recently bought their DHD or interested in getting one.

After I have extensively reading through almost all the posts in this forum (waiting patiently for my DHD from Handtec). These are the issues that I think came up so far:

Snip, snip

I want this topic to be a compilation of issues that are common to the DHD. Please do not post asking about little issues that you might have or new issue you stumble upon.
However, if I am missing some big issues or the status of the issue has changed, post it or PM me with the link to the thread discussing the problem.
Hopefully, this thread will be pinned so that everyone can see it.
Click to expand...
Click to collapse

I have to thank you for having the courage to do this thread, honestly im tired of the spam fest of doubled threads in this forum just because people dont use the damned search button, every damned time i come here theres 20 more threads with questions that people answered...

I suggest this for sticky!
 
Last edited by a moderator:
funnyclub

funnyclub

Senior Member
Sep 13, 2010
147
2
An issue I am having is:

I will connect my phone to wifi it will connect fine and tell me I am connected.
I could then later on go into the market and try download something I will have wifi bars but the item will pause download. I then come back out to check if my wifi is still connected and it will say authenticating but doesnt change so I then turn the wifi off and back on. It connects again this time when I go back into the market to download something it works fine.

Anyone else have this issue?
 
N

nmyseteroious

Senior Member
Oct 27, 2010
84
7
Waterloo
funnyclub said:
An issue I am having is:

I will connect my phone to wifi it will connect fine and tell me I am connected.
I could then later on go into the market and try download something I will have wifi bars but the item will pause download. I then come back out to check if my wifi is still connected and it will say authenticating but doesnt change so I then turn the wifi off and back on. It connects again this time when I go back into the market to download something it works fine.

Anyone else have this issue?
Click to expand...
Click to collapse
This is a compilation thread so please post only issues that are recognized and common to many people (providing me with link to the specific thread).

I would suggest you search in the forum whether there is any thread with similar issue. You can try asking it in http://xdaforums.com/showthread.php?t=831804 too.
 
Y

YumYumHD

Member
Nov 3, 2010
30
0
I have a link that you can add below the speaker problem:
http://xdaforums.com/showthread.php?p=9119804

This thread contains a comparison video, comparing the N95 vs. Desire HD external speaker quality. Also, a few posts down there I explain my experiences about the comparison.

Also, THE SIM/MicroSD cover issue IS NOT RESOLVED!
Some people had covers that stuck out a bit, but could be solved by attaching the cover properly. However, some people like me have the following problem:

When the hardware got inserted into the aluminum body from the bottom-side, it wasn't inserted far enough, causing the following 3 additional symptoms:
-Gap between top of the screen and aluminum body.
-Gap between SIM/MicroSD cover and aluminum body.
-Camera misalignment - Camera is too low behind the lens.

All these symptoms are caused by the hardware installation process, as it is clear that both gaps are exactly the same (about 0.5-0.7mm). The same counts for the camera, it has the same misalignment in mm's.

To be clear: in my case, the SIM/MicroSD cover gap is caused because the hardware is not pushed far enough into the aluminum body, thus sticking outside too far out of the alu body, and making it impossible to get a proper fit simply because it's physically impossible. It also perfectly explains the gap between the top of the screen and the alu body.

The symptoms clearly all connect to the source of the problem: hardware not inserted far enough into the alu body.

I've made a video for showing the gaps, but it's not perfect. The camera misalignment is only visible if you look closely, because the shade covers the misalignment up.


P.S. Admins PLEASE sticky this thread!
 
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D

Dyonas

Senior Member
Jul 18, 2009
704
22
Samsung Galaxy S21+
I'd be interested in any reply you get because I'm noticing the gaps now I'm looking for them and know what to look for. It's irritating because I hate swapping things but if dust gets in it could cause a lot of problems.
 
N

nmyseteroious

Senior Member
Oct 27, 2010
84
7
Waterloo
nubicurio said:
Hey thanks for taking the time to compile the list! This is exactly what I need to check my DHD against possible hardware issues/problems, and send it back to Amazon for a replacement immediately for faulty hardware, instead of wondering "is it just me..."
Click to expand...
Click to collapse
no problem that's the purpose of the thread anyway. I am bored of seeing people asking for the same thing all the time too.
 
dlads

dlads

Senior Member
Aug 24, 2010
16,754
6,461
Liverpool
Nothing Phone 2
Not sur eif anyone else is getting this, i've got like 12 bookmarks on the bookmark widget and although it's not too bad, it is quite laggy compared to the rest of the phone when you scroll through them ?

Also i've noticed some small gaps around the phone, theres one around the screen i think where a little bit of dust has got into the cracks but nothing has gone through to the screen as of yet, i've only had it for a little over a week ! not happy with this.
 
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    skullnubien
    [Problem Solved] Issues After OTA Update 2.2.1

    skullnubien said:
    Hi

    After the latest OTA update to stock Android version 2.2.1 the phone is now draining battery like crazy. When I look at the battery log, it shows that Android System using more than 30% of battery life and increases even when the screen is turned off. I used watchdog app to check the issue, and again Android system tops the list. I have disabled auto-sync, attempted even to disable wifi and data connectivity all together, still with no luck.
    The phone used to last at least half a day with normal use, but now it goes nowhere near 5 hours with screen turned off!! I have reset the phone to factory defaults a couple of times now, and nothing changes. I have been with this new version for about 4 days now.
    Any ideas?? Possibly a downgrade option??

    Thanks in advance.
    Click to expand...
    Click to collapse

    Hi

    I have found a solution for this issue that so far seems to work. After noticing that not even after resetting to factory defaults, Android System (process) persisted in misbehaving, I decided to take a different approach. The procedure involves resetting the phone to factory defaults but this time via the bootloader and recovery menu. To note that my device is not and has not yet been rooted so all options mentioned should be available in your ROM (I guess).

    Procedure:
    1st - Make sure that all your data is backed up(I use Mybackup pro)
    2nd - Turn fast boot off: Settings>Applications>(uncheck)Fastboot
    3rd - Now turn the phone Off (Power button and select power Off)
    4th - Pressing the volume down button (don't release) then tap the Power button once and with the volume down key still pressed, a white (hBoot) screen should appear.
    5th - First using the volume up/down to navigate through the options and power button to select: you select RECOVERY
    #The phone should restart in Recovery mode: a picture of the phone with an exclamation mark is presented.
    6th - Pressing VOLUME UP and POWER BUTTON should give you different option, scroll down and select Wipe data/factory reset. This should reset the Android side of things and wipe the Cache folder also.
    7th - After that is done, you want to reboot the system back into the white (hBoot) screen, so select the first option and whilst rebooting keep the VOLUME DOWN button pressed. Once in the recovery menu you select FACTORY RESET.

    At this point the phone should start up as normal and you set everything up again and it should be back to normal. I Would advise to wait a few minutes before restoring your backed up data, the apps should be fine to be restored.
    This method worked well for me, the device has been of the charge at around 3 am [GMT] and remains with 30% at 17:45h after restoration and with normal use after about 10am.
    Hope this works for you.
    imag0001.jpg

    imag0002.jpg

    imag0003.jpg
    View
    2
    N
    nmyseteroious
    I think this might be useful to the people who recently bought their DHD or interested in getting one.

    These are the issues that I think came up so far:

    Bluetooth headset disconnect/reconnect Happen during call and someone else call in
    - Solved??
    More detail http://xdaforums.com/showthread.php?t=834983
    http://xdaforums.com/showthread.php?t=837945
    Possible solution: http://xdaforums.com/showpost.php?p=10545249&postcount=32

    Android process draining battery after OTA 1.72.405.3
    - Solved
    solution: http://xdaforums.com/showpost.php?p=10196741&postcount=81

    DHD Random Turning Off
    - Solved by making sure SIM card is completely inserted into it’s socket
    For more information, visit this thread.
    http://xdaforums.com/showthread.php?t=854060

    com.htc.bgp force close
    - Solved
    How: http://xdaforums.com/showpost.php?p=6566178&postcount=7

    Proximity Sensor Issue
    - FIXED via OTA? or faulty first batch?
    I don't see anyone complaining about this anymore

    LAG ISSUE (/INIT process)
    - SOLVED by turning on USB Debugging
    For more information, look at the first post in the pinned thread.
    http://xdaforums.com/showthread.php?t=826507

    BUMP (GAP) between SIM cover and body
    - SOLVED by putting the cover in properly as manual suggest.
    More information at http://xdaforums.com/showthread.php?p=8979423

    FLIMSY plastic SIM cover break in half
    - SOLVED by removing the sim cover properly with care. (apply pressure in the middle not along the sides) The manual also suggest this.

    Loose Camera Lens/Bezel
    - FIXED?? Faulty first batch??
    (not everyone have this issue, you probably should get a replacement)
    more info http://xdaforums.com/showthread.php?t=813276

    Reduced or loss of GSM/3G/WiFi signal when your hand covers the SIM/MicroSD and/or battery cap
    - Not really an issue this is due to the antenna being on the plastic covers
    (not a big problem if you hold the phone normally on the aluminium body)
    Or have a phone cover on (solution like the Iphone4)

    Misalignment of Camera Lens
    - not an issue
    the camera worked fine, no one report shadows from the misalignment. (the outer lens cover is just for protection)
    More info http://xdaforums.com/showthread.php?t=827665&page=3 (post #25,26 by HacKage)

    Compatibility Issue with Exchange 2010
    - Fixed
    More info http://xdaforums.com/showthread.php?t=797733&page=3

    DHD starts and only shows triangles
    - SolvedIssue happens while flashing 1.15 test rom (With S-OFF)
    http://xdaforums.com/showthread.php?t=835595

    Jerky video recording 720p -Improved after OTA 1.72.405.3-
    - Fixed by formating the SD card with 32k cluster size
    More info: http://xdaforums.com/showthread.php?t=830822&page=3
    Solution2: http://xdaforums.com/showpost.php?p=9666261&postcount=60

    Low external speaker
    - Fixed Improved after OTA 1.72.405.3

    Poor picture quality (camera)
    - software
    Tips: http://xdaforums.com/showthread.php?t=860008
    Nice guide: http://xdaforums.com/showthread.php?t=875230

    htcsence.com not working
    - Not Fixed/Fixed working fine for most people
    More info http://xdaforums.com/showthread.php?t=817833&page=8

    Notification LED not working properly
    - software related (not many people is complaining about this, not sure if it's fixed)
    more info http://xdaforums.com/showthread.php?t=820889

    Poor Battery Life
    - Subjective
    - Interesting Tip (might/might not work) http://xdaforums.com/showpost.php?p=9153120&postcount=294
    - Try the /INIT fix too, could improve battery life

    Reboot Problem
    - Hardware? (not sure)
    more info: http://xdaforums.com/showthread.php?t=821117

    SMS Notification Issue -after OTA 1.72.405.3-
    - Software issue
    more info: http://xdaforums.com/showthread.php?t=887098

    Inaccurate Compass
    - Hardward/Software issue
    more info: http://xdaforums.com/showthread.php?t=873865

    Random SMS disappearing
    - htcsense.com related?? a few people reported this. Not sure of the cause yet.
    http://xdaforums.com/showthread.php?t=840582

    DLNA not working properly?
    - recent issue
    more info http://xdaforums.com/showthread.php?t=831755

    Dust under Screen
    - Hardware Faulty DHD?
    You should probably try to get a replacement for this.
    more info http://xdaforums.com/showthread.php?t=819263&highlight=dust

    Overall Internal Hardware Misalignment (Cover/ Camera/ Screen)
    - Hardware Faulty DHD??
    You should probably try to get a replacement for this.
    More detail http://xdaforums.com/showpost.php?p=9120419&postcount=24

    If I am missing something, please tell me (or PM me) so I will update the list.
    Also, I might be wrong on some of the things, so tell me so I can change the info. :)

    I want this topic to be a compilation of issues that are common to the DHD. Please do not post asking about little issues that you might have or new issue you stumble upon.
    However, if I am missing some big issues or the status of the issue has changed, post it or PM me with the link to the thread discussing the problem.
    View
    1
    S
    smudgelab
    To be fair, I agree completely. Mine turned up with the misaligned camera, wobbly battery cover & the screen prtuding slightly over the edge of the side of the handset. I thought this was normal & affected the vast majority & had decided to keep it but upon reading this will be returning it now for an exchange as I'm aware there are handsets being shipped right now without any of the issues I have. So, thanks katman4, appreciate the update & i hope my exchange, when ot comes isn't another one of the early ones.
    Just for the record, is there a way of identifying the affected ones via serial number againt those that don't have them that we could maybe check on without identifying the handset completely online (for cloning or other nefarious purposes:cool:). Say a date code or something?
    Anyway, cheers again, appreciate it.
    View
    1
    K
    katman4
    smudgelab said:
    To be fair, I agree completely. Mine turned up with the misaligned camera, wobbly battery cover & the screen prtuding slightly over the edge of the side of the handset. I thought this was normal & affected the vast majority & had decided to keep it but upon reading this will be returning it now for an exchange as I'm aware there are handsets being shipped right now without any of the issues I have. So, thanks katman4, appreciate the update & i hope my exchange, when ot comes isn't another one of the early ones.
    Just for the record, is there a way of identifying the affected ones via serial number againt those that don't have them that we could maybe check on without identifying the handset completely online (for cloning or other nefarious purposes:cool:). Say a date code or something?
    Anyway, cheers again, appreciate it.
    Click to expand...
    Click to collapse

    Glad to help, i'm not sure how we could identify the handset without risking anything.
    Even so i'm quite afraid to open the battery latch again. It seems solid enough but it's still plastic...
    Couldn't even make the battery slide out last night when i tried, and since then i'm resolved to keeping it there.

    Happy to learn you're able to replace it still, local policies in Romania don't allow consumers to return anything bought from the shop directly after 48 hours have passed.
    View

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