Originally Posted by Amphibliam
When you return to the play store do they send you the new device first?
Sent from my Nexus 7 using xda premium
Over the telephone, I was told they would send me a replacement first. I don't believe anything they say though. The people at customer service seem to have no knowledge and just exist so google can claim they have customer service.
The telephone call basically resulted in them saying "we will contact you in a few days." They didn't even bother to say how they would contact me. I had to ask "By email?" and they said "Yes."
Hopefully I'm wrong but this is what I think will happen if you need to send your Nexus in for replacement:
1. Google sends you a prepaid postage slip via email 24-48 hours after requesting an RMA.
2. Google instructs you in the email to print out the postage slip and place the Nexus in the box which UPS shipped it to you in. Apply the new label and drop off at UPS.
3. Upon arrival at Google, they will examine the Nexus 7 and determine if you are qualified for warranty service.
4. 3-4 weeks later you will receive your new (might be refurbished if they actually have to repair them) Nexus 7.