I sent another complaint to them:
I wanted to reiterate that I am still expecting contact information in regards to my issues with the Droid X2 support being dropped. I want a definitive answer immediately in regards to:
1) Ice Cream Sandwich for the Droid X2 - when/if will it be released if ever. If not, why?
2) Unlocked bootloader - why has this not happened as it was stated? Why can HTC get it's bootloaders unlocked?
3) What is the state of support for the X2 in regards to updates in the future? Why has it appeared to have all but stopped for a phone that is not even one year old?
Let it be known that as of this time, I am done with Motorola products. I feel that Motorola has dropped the ball in regards to customer support, especially where it pertains to the Droid X2.
Also, Motorola had stated it was going to stop releasing so many new phones, yet here we have at least three different versions of the Droid RAZR and now the Droid 4. That goes against everything that Motorola stated about not saturating the market with numerous phones.
As much as it pains me to say something good about iOS and the iPhone, at least Apple keeps its software up-to-date across all of its phones. It doesn't drop support for a phone within a couple of months, like the Droid X2. Are you trying to force us to use iPhones and drop Android altogether? In my case, I'll just go to HTC or some other phone manufacturer that HAS unlocked their bootloaders.
I chose the Android platform because I like the openness of the Droid, but with how Motorola has already apparently dropped updating the X2, what's the point of having a phone that doesn't get any support? My money was wasted on it, so I might as well go to a phone that DOES have support and DOES get updates. It's a shame that Motorola has forced me to make this decision, but maybe that's what needs to happen? Lose enough customers and maybe eventually Motorola will get the message.
I am deeply displeased with Motorola's decision to drop support of the X2 in regards to updates and their unwillingness to respond to my requests.
Oh, and BTW, Motorola is releasing ANOTHER phone - this time one that is Intel based. So much for scaling back on so many new phones and not saturating the market. Liars! True, this is for the UK, but still. How many more devices can they think up?
With that, I have had it with Motorola. I send this email as well. Maybe I went over the top, but I've had it with them and their so-called promises.
With the announcement on the Intel-based Motorola device, I am now in the mode of informing everyone I can, all friends, colleagues, potential Motorola buyers, to avoid Motorola at all costs.
I give them my reasons:
1) Terrible customer support. Never answers the questions asked and skirts behind the issues. I have YET to receive a straight answer from anyone on the status of the X2 getting ICS and whether or not it will receive any future updates or if support and development of this device has all but stopped.
2) Terrible device support. Quick to drop support on devices and instead, releases several new devices within months of launching a previous device, thereby making the previous devices obsolete and never receiving any new updates. The Droid X2 is such a device. The last update it received was the 2.3.4 update. Nothing since. This is inexcusable.
3) Never can get a straight answer to questions. Again, all my support questions concerning unlocked bootloaders and ICS have supposedly been forwarded to the appropriate parties within Motorola, yet I have NEVER received ANY feedback what-so-ever. This is not acceptable.
4) Never forwards me to the appropriate managers when requested when I feel my support issues have NOT been met. This ties back to issue #3 above.
I find this lack of attempting to help me out with my issues a serious problem with Motorola as well as broken promises and never receiving ANY feedback on where I can go to next in my issues.
I am now ready to report this to the Better Business Bureau to get the results I demand. At this time, I am done with Motorola and it's products and I will continue to inform other people to avoid Motorola at all costs. The lack of support I have received is inexcusable and I will not tolerate it as a consumer of your products. I demand that my money spent on this device receive the support it deserves.