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(BOOTLOADER UNLOCK SOCIAL MEDIA CAMPAIGN) Operation: Mosh

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By miffy4, Junior Member on 4th January 2012, 07:57 PM
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14th February 2012, 02:19 PM |#121  
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Still haven't heard back from Motorola. I think the silence is deafening. They don't care about the customers, period.

I sent another complaint to them:

Quote:

I wanted to reiterate that I am still expecting contact information in regards to my issues with the Droid X2 support being dropped. I want a definitive answer immediately in regards to:

1) Ice Cream Sandwich for the Droid X2 - when/if will it be released if ever. If not, why?
2) Unlocked bootloader - why has this not happened as it was stated? Why can HTC get it's bootloaders unlocked?
3) What is the state of support for the X2 in regards to updates in the future? Why has it appeared to have all but stopped for a phone that is not even one year old?

Let it be known that as of this time, I am done with Motorola products. I feel that Motorola has dropped the ball in regards to customer support, especially where it pertains to the Droid X2.

Also, Motorola had stated it was going to stop releasing so many new phones, yet here we have at least three different versions of the Droid RAZR and now the Droid 4. That goes against everything that Motorola stated about not saturating the market with numerous phones.

As much as it pains me to say something good about iOS and the iPhone, at least Apple keeps its software up-to-date across all of its phones. It doesn't drop support for a phone within a couple of months, like the Droid X2. Are you trying to force us to use iPhones and drop Android altogether? In my case, I'll just go to HTC or some other phone manufacturer that HAS unlocked their bootloaders.

I chose the Android platform because I like the openness of the Droid, but with how Motorola has already apparently dropped updating the X2, what's the point of having a phone that doesn't get any support? My money was wasted on it, so I might as well go to a phone that DOES have support and DOES get updates. It's a shame that Motorola has forced me to make this decision, but maybe that's what needs to happen? Lose enough customers and maybe eventually Motorola will get the message.

I am deeply displeased with Motorola's decision to drop support of the X2 in regards to updates and their unwillingness to respond to my requests.

I'm not stopping. I'll keep bugging them until I get a contact. What Motorola has done is wrong and it's a disservice to us, the customers.

Oh, and BTW, Motorola is releasing ANOTHER phone - this time one that is Intel based. So much for scaling back on so many new phones and not saturating the market. Liars! True, this is for the UK, but still. How many more devices can they think up?

http://mediacenter.motorola.com/Pres...MINI-39f0.aspx

With that, I have had it with Motorola. I send this email as well. Maybe I went over the top, but I've had it with them and their so-called promises.

Quote:

With the announcement on the Intel-based Motorola device, I am now in the mode of informing everyone I can, all friends, colleagues, potential Motorola buyers, to avoid Motorola at all costs.

I give them my reasons:

1) Terrible customer support. Never answers the questions asked and skirts behind the issues. I have YET to receive a straight answer from anyone on the status of the X2 getting ICS and whether or not it will receive any future updates or if support and development of this device has all but stopped.

2) Terrible device support. Quick to drop support on devices and instead, releases several new devices within months of launching a previous device, thereby making the previous devices obsolete and never receiving any new updates. The Droid X2 is such a device. The last update it received was the 2.3.4 update. Nothing since. This is inexcusable.

3) Never can get a straight answer to questions. Again, all my support questions concerning unlocked bootloaders and ICS have supposedly been forwarded to the appropriate parties within Motorola, yet I have NEVER received ANY feedback what-so-ever. This is not acceptable.

4) Never forwards me to the appropriate managers when requested when I feel my support issues have NOT been met. This ties back to issue #3 above.

I find this lack of attempting to help me out with my issues a serious problem with Motorola as well as broken promises and never receiving ANY feedback on where I can go to next in my issues.

I am now ready to report this to the Better Business Bureau to get the results I demand. At this time, I am done with Motorola and it's products and I will continue to inform other people to avoid Motorola at all costs. The lack of support I have received is inexcusable and I will not tolerate it as a consumer of your products. I demand that my money spent on this device receive the support it deserves.

Sincerely,
Ivan Samuelson

 
 
14th February 2012, 10:03 PM |#122  
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Did anyone else receive a call from the FCC in regards to filling a complaint as suggested in the first post? They left me a voicemail, but thought I'd check and see if anyone else has heard to them as well.

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14th February 2012, 11:13 PM |#123  
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Quote:
Originally Posted by Mikeyfitz14

Did anyone else receive a call from the FCC in regards to filling a complaint as suggested in the first post? They left me a voicemail, but thought I'd check and see if anyone else has heard to them as well.

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you really gonna ask that and not tell us what they said??
lol
CLIFFHANGERS!! AAAGHHH lol
14th February 2012, 11:34 PM |#124  
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Dude I wanna file a FCC complaint... how???

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14th February 2012, 11:35 PM |#125  
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[QUOTE=ashclepdia;22539550]you really gonna ask that and not tell us what they said??
lol
CLIFFHANGERS!! AAAGHHH lol [/QUOTE

For real... we need to push the FCC about this cuz Motorola and gon do spit.



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14th February 2012, 11:37 PM |#126  
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I haven't had a chance to call back yet, still at work. The message was from "Gwen at the Federal Communications Commission (FCC) calling about my complaint against Motorola Mobility in regards to my Droid X2 phone". She left a call back number so I will have to try her when I get, or tomorrow on my break. Just wanted to see if anyone else had spoken to them before I call them back, or if it is standard procedure to receive a call back in response to a complaint (this was my first time ).
15th February 2012, 12:27 AM |#127  
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I just signed and the count is at 7,861. going to send some tweets now

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15th February 2012, 02:38 AM |#128  
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Come on people, let's hit 10,000!

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15th February 2012, 03:08 AM |#129  
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Filed my complaint to the BBB. Probably won't do squat.
15th February 2012, 03:51 PM |#130  
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here's what i emailed them. i know nothing is going to change in terms of their supporting or unlocking the bootloader on the X2s. so i said f them because it doesn't matter. at least i feel better. i'm never buying from them again and i want them to know why.


No More Moto Phones.

I was excited that Verizon had the BOGO Free program for the Moto Razr Android phones. I was going to buy one as I've been sitting on an update since Jan 13. But then I remembered that my wife and I have Droid X2's and that Moto basically stopped supporting the X2s. Incredible that a simple program like the music app can't play songs without it skipping. My OG Droid never had that problem and it had less RAM and much slower processor.

Here's the real reason. You lied. I bought the X2s because you said that you would unlock the bootloader. I loved my OG Droid for that reason. If you refuse to/can't update the X2s to address the music issue and won't/can't release ICS on the X2s, then please do us a favor and unlock the bootloaders so that the Android dev community can do what you can't. And don't please don't cop out and blame the carrier. HTC doesn't seem to have an issue unlocking bootloaders on phones on VZW network. And who thought it would be a good idea to offer unlocked RAZRs with no warranties? What idiot came up with that fail idea? You mock your customers who are sure to not be your customers going forward.

In any case, I will NEVER buy another Moto phone again. Your product support sucks and you lie. I hope you have continued quarters of bad earnings. You are as inept as you are deceitful.
15th February 2012, 04:40 PM |#131  
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Just got an email confirmation back from the BBB. The case has been reviewed and has been forwarded to Motorola for their response.

Not sure if I want to go with a binding arbitration at this point. I'll wait and see what Motorola's response is to this complaint.
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