If they can do it for yet another Razor release, I don't understand why we can't have it.
Sent from my DROID X2 using XDA App
Sent from my DROID X2 using XDA App
If they can do it for yet another Razor release, I don't understand why we can't have it.
Sent from my DROID X2 using XDA App
motorolas just mocking us with that crap, i dont think they honestly understand our seriousness in this matter
Sent from my MB870 using xda premium
I doubt that's their intention. Motorola has no problem with unlocked bootloaders. Verizon sets specific guidelines for their manufacturers to follow. The petition to Motorola is silly. We need to be petitioning Verizon.
Actually, to both. But, Motorola still is the main one to force Verizon to allow it. HTC somehow got Verizon to allow them to unlock their bootloaders.
Motorola, however, needs to stand up to Verizon.
Its not about Motorola growing a pair, its about them losing hundreds of millions when Verizon sues for violating their contract. Verizon has the final say on everything.
Isn't verizon already violating contracts with customers because of the locked boot loader? I may be wrong but I thought I heard that somewhere.
Sent from my MB870 using XDA App
No, they aren't, sadly. Its the equivalent of a computer manufacturer locking the BIOS, which I'd very common, or Apple patching to prevent jailbreaks.
No, they aren't, sadly. Its the equivalent of a computer manufacturer locking the BIOS, which I'd very common, or Apple patching to prevent jailbreaks.
I am writing this email to lodge my displeasure with how Motorola has been treating the Droid customer base.
Motorola, why do you insist on releasing a new phone every couple of months and yet, abandon those of us on previous phones like the Droid X2 which is NOT even a year old? I've logged numerous times my issues with the promise of unlocking bootloaders which never happened. And then, the Droid RAZR Developer Edition comes out. You expect me to purchase another phone to get an unlocked bootloader? Is THIS the promise you fed us back in 2011 about unlocked bootloaders? That is a slap in the face to us your customers. Not a good move on your part at all.
Also, it appears Ice Cream Sandwich is NOT coming to the Droid X2. No one at Motorola will give me a straight answer and the silence I hear pretty much tells me what I need to know: you have completely abandoned the Droid X2 which is NOT even one year old. Why do you insist on releasing newer phones every couple of months, thereby abandoning all the other phones like the X2 that come before them?
Releasing these new phones every couple of months is akin to you thumbing your noses at us, those who have been loyal and purchasing your devices. Instead, you apparently expect us to just drop our current phone and purchase the latest and greatest Motorola device. It's the only reason why you would never upgrade the older phones with an unlocked bootloader, or give phones that are recent (like the X2) an ICS upgrade.
I've had the original RAZR, two other Motorola phones and finally, the Droid X2. I'd say I've been a VERY loyal customer and this is how you thank me?
Well, this seals your fate with me. I will not purchase another Motorola device, ever. This latest stunt, coupled with abandoning the Droid X2 and going back on a promise to unlock bootloaders, has pretty much told me what you think of your customers and how best to serve them. And, I am not the only one. There is a petition with over 7500 signatures and we are ALL willing and ready to drop ship and go to another phone.
For me, when my upgrade happens this summer of 2012, I will be going to HTC and never looking back to Motorola. The shear audacity of you to abandon the consumer has pretty much told us where we stand.
If you wish to repair this travisty, then you will, at the least, continue supporting the X2 with an Ice Cream Sandwich release within the 2012 year. Unlocking the bootloader would also be a nice gesture as well.
Please, do NOT reply with your canned response of not having any information on unlocked bootloaders and ICS releases. I've received enough of them. Also, please do NOT assure me (again) that someone in management will see this. Instead, give me their name, email and phone number so I can talk to them directly because I have yet to hear back from anyone else other than the support person reading my complaints. I've never received an email from ONE person in management to try and address my concerns. If Motorola does care, then they will take this complaint seriously and will ensure that someone from management will get back with me on this issue.
If I receive the same canned responses from support about my message being forwarded to someone in management, etc, then that really does spell out that Motorola does not care about it's customers.
Sincerely,
Ivan Samuelson
Dear Ivan,
Thanks for reaching out to Motorola. I’ve reviewed your e-mail and I’m ready to help.
It has come to our attention via your comments that you have been experiencing a problem with one of our agents’ misinforming you. We thank you for providing your feedback to us by taking the time to write this mail. Additionally, we apologize for any inconvenience this has caused you. This type of service is not typical and we thank you for bringing it to our attention. It is through feedback like yours that we are able to identify and correct issues.
I would like to look into the matter further to understand where the level of support provided needs to be improved, in order to prevent this from occurring again.
We do have multiple support teams focused on different products and aspects of our operations and we would like to specifically review the area you are referring to in your comments. I just forwarded your email to the Escalation Team.
We hope that you find this information useful and look forward to assisting you in the future.
For information about Motorola products and services, please visit us at http://www.motorola.com/
Thank you for contacting Motorola e-mail support.
Best Regards,
Romella
Thank you for your response. My issue is not with support. I understand that support can only do so much, especially when it pertains to matters that possibly involve management.
As I've stated in my email, I would like a definitive answer on where Motorola stands in regards to its supporting the Droid X2 phone. This includes unlocking the bootloader and just as important, an Ice Cream Sandwich upgrade for the X2.
My issue is, I'm informed that my information will be forwarded to the appropriate parties who handle issues like mine. The problem is, I never hear back from them at all.
So, I'm requesting that I be given the contact information to the appropriate parties who handle issues with unlocking the bootloader and also getting an Ice Cream Sandwich upgrade for the X2 as well as where does the support stand for the X2. Has Motorola stopped upgrading it? Will Ice Cream Sandwich never see the light of day on the X2? If not, why?
Again, my issue is not with support. It's with Motorola in general not answering my questions nor giving me the appropriate contact information so I can further pursue my issue in regards to support of the Droid X2.
I would also like it be to known that I have posted my original e-mail message on a high-traffic Android developer forum which is read by thousands daily. Therefore, my plight with Motorola, unlocking the bootloader as well as wanting an ICS upgrade for the X2 is known by thousands of people, and they are in the same boat as I am in regards to the Droid X2.
Thank you.
Sincerely,
Ivan Samuelson
Dear Ivan,
Thanks for reaching out to Motorola. I’ve reviewed your e-mail and I’m ready to help.
It has come to our attention via your comments that you have been experiencing a problem with one of our agents’ misinforming you. We thank you for providing your feedback to us by taking the time to write this mail. Additionally, we apologize for any inconvenience this has caused you. This type of service is not typical and we thank you for bringing it to our attention. It is through feedback like yours that we are able to identify and correct issues.
I would like to look into the matter further to understand where the level of support provided needs to be improved, in order to prevent this from occurring again.
We do have multiple support teams focused on different products and aspects of our operations and we would like to specifically review the area you are referring to in your comments. I just forwarded your email to the Escalation Team.
We hope that you find this information useful and look forward to assisting you in the future.
For information about Motorola products and services, please visit us at http://www.motorola.com/
Thank you for contacting Motorola e-mail support.
Best Regards,
Romella
Thank you for your response. My issue is not with support. I understand that support can only do so much, especially when it pertains to matters that possibly involve management.
As I've stated in my email, I would like a definitive answer on where Motorola stands in regards to its supporting the Droid X2 phone. This includes unlocking the bootloader and just as important, an Ice Cream Sandwich upgrade for the X2.
My issue is, I'm informed that my information will be forwarded to the appropriate parties who handle issues like mine. The problem is, I never hear back from them at all.
So, I'm requesting that I be given the contact information to the appropriate parties who handle issues with unlocking the bootloader and also getting an Ice Cream Sandwich upgrade for the X2 as well as where does the support stand for the X2. Has Motorola stopped upgrading it? Will Ice Cream Sandwich never see the light of day on the X2? If not, why?
Again, my issue is not with support. It's with Motorola in general not answering my questions nor giving me the appropriate contact information so I can further pursue my issue in regards to support of the Droid X2.
I would also like it be to known that I have posted my original e-mail message on a high-traffic Android developer forum which is read by thousands daily. Therefore, my plight with Motorola, unlocking the bootloader as well as wanting an ICS upgrade for the X2 is known by thousands of people, and they are in the same boat as I am in regards to the Droid X2.
Thank you.
Sincerely,
Ivan Samuelson
To whom it may concern;
Months ago, Motorola stated that they would begin unlocking bootloaders in the last quarter of 2011. It is now 2012 and we the consumers have heard nothing and at this point, haven't seen any action on the part of Motorola. The statement that carriers, like Verizon, won't allow the bootloaders to be unlocked is no longer a valid statement. Apparently, HTC has been able to work it out with Verizon to allow the unlocking of their bootloaders within the continental United States. So, if HTC can do it, why can't Motorola? Please work with HTC to see how they were able to convince Verizon to allow the unlocking of their bootloaders. It's only fair that you attempt to do the same thing. Otherwise, it's a slap in the face of your customers.
As a customer of your products, I am pleading that you please unlock the bootloader of the Motorola X2 and other Android phones. If not, then I regret to say the X2 will be my last Motorola device as I will upgrade to an HTC phone instead. I am not alone in this. There are a majority of X2 owners out there, and other Motorola Android owners, that are tired of the locking down of their phones. We chose Android because of how it is an open system as opposed to an iPhone. If we wanted closed systems, we would have chosen the iPhone instead. I also know of a petition that has well over 4,000 signatures on it asking to have the Motorola bootloaders unlocked. You can read the petition here -> http://www.change.org/petitions/motorola-mobility-inc-unlock-all-smartphone-bootloaders-2
4,000+ customers who are asking that the bootloaders be unlocked speaks volumes. Please let me restate that number: 4,000 customers. In fact, the majority of these people are ready and willing to no longer purchase Motorola phones. The inaction on Motorola's part gives the appearance that Motorola was just trying to appease many people when it announced the unlocking of bootloaders, probably long enough so that people would hold off going to a different phone and buy the Droid RAZR, only to find that it was also locked. We feel the customers were “fed a line” to keep us quiet. This gives the appearnace that Motorola is looking down on its customers and it leaves a very bad aftertaste for many of us.
I don't know if part of this is Motorola trying to protect its customers. If so, it’s a shame that Motorola feels this way when in reality, it’s treating many of us as children. With all due respect, we are mature enough in being able to handle unlocking our phones. If it voids the warranty, it voids the warranty. You already spell that out up front. We understood that as soon as we activated the phone.
What also has us very upset is it appears that the X2 has been abandoned. No new updates and as far as we can tell, probably no Ice Cream Sandwich. This is a shame as the X2 could have been a very good phone, but for whatever reason, Motorola has decided to abandon it when it's not even a year old. The X2 was released in May, 2011 and already, you have pretty much left those of us who purchased this phone in the dust. This is very poor customer service and pretty much guarantees that I will not purchase another Motorola device, ever.
With the apparent abandonment of the X2, that gives a very compelling reason why we want the bootloader unlocked. If Motorola isn’t going to support the X2 any more, then what is the harm in unlocking the bootloader? If it were to be unlocked, the developer community could keep it relevant for years to come. This is readily apparent with the abundance of custom ROMs that exist for many other phones. But then, maybe that’s what Motorola doesn’t want so people will come and get the latest and greatest phone that comes out.
Also, as customers, we demand a response to this. Why have you not given any update to the status of bootloaders being unlocked on future devices when you announced you would do this by the last quarter of 2011? Why have you kept quiet? Why haven't we, the customers, heard anything from you? We deserve that much considering we have purchased your products.
If your fear of allowing this is because people will "brick" their phones, you must understand that those who do unlock their bootloaders are like me: very adept in technology. Also, there is a huge user base out there that has helped many people unbrick their phones. I have yet to see or read where a person has bricked their phone to the point that they had to get a new one. People who have gotten a new phone have done so not because they bricked it, but because the phone itself was faulty from the factory.
Let it be known that no response from Motorola means that you have abandoned the customers and care only about the bottom line: how much money can you make regardless of taking care of your customers. It's a shame that this appears to be the way Motorola is treating us. Unless we hear otherwise, it's the only way we can accept the inaction of Motorola after it's announcement of unlocking bootloaders and not following through on that announcement.
I await your response to my email. If I do not receive a response within the week, I will take that as my cue to no longer purchase Motorola devices since apparently customers are not a priority and I want to go to a company that delivers on it's promises and doesn't abandon it's customers. HTC is definitely a company I'm looking to go to for my next phone unless Motorola decides to come through on its promise to unlock the bootloaders within the United States.
Thank you for your time.
Sincerely,
Ivan Samuelson
You all have lost it. Motorola has kept there word. With its newest razr you can unlock the bootloader. And that's euro version. As moto mention vzw requested there razr lock. So take it up with vzw. And don't get hopes up your old outdated Motorola's will see any unlock solution.
Sent from my Galaxy Nexus using Xparent Cyan Tapatalk