[POLL] Black clipping / black crush

Do you experience "black crush" on your Galaxy Note?

  • Severe crush (can see the number 1 in test image)

    Votes: 74 57.4%
  • Moderate crush (can see up to numbers 2-4)

    Votes: 20 15.5%
  • Minor crush (can see up to numbers 5-6)

    Votes: 6 4.7%
  • No, tones gradually go to black.

    Votes: 29 22.5%

  • Total voters
    129
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paleh0rse

Senior Member
Jan 4, 2011
1,942
627
What does Samsung have to say about this? Are they aware of the issue? Are they working on a fix? Will it be fixed on the new ICS Galaxy suite update? Do we have to wait for AT&T to get fix from samsung and then wait another 4 months for AT&T to send it out us? Is AT&T aware of the issue? Has anyone told PhoneArena, Android Police, or contacted the Press and Media? Should I justt return my Note and never buy Samsung again? This makes me really mad the N7000 was released back in Oct and has this issue and it still has not been addressed? We spend $650 for a phone because of the big display and it has black clipping?:mad:

I have reported this issue to Samsung itself, Engadget, Android Police, Phandroid, and quite a few others -- yet NONE of those entities have even acknowledged the problem.

I have also been asking everyone to report the issue to the same blogs and media outlets. PLEASE DO SO!!! :)

I've been sending them the following links:
XDA: [Bug] AT&T NOTE (i717) Experiencing Screen Problem with Dark Images and Video
http://xdaforums.com/showthread.php?t=1515299*

XDA: Black Clipping test image and Poll for AT&T Note Owners:
http://xdaforums.com/showthread.php?t=1559800*

XDA: thread to address black clipping on the International Note (N7000):
http://xdaforums.com/showthread.php?t=1430847*
 

jb0nd38372

Senior Member
Feb 11, 2011
319
67
Savannah, Tn
Moto G Power
When I voted I had not done the test right, after reading all the post and trying different things I see what you guys are talking about. I don't think I will return the phone because of this. Maybe it can be adjusted thru software / lighting enhancements :)
 

paleh0rse

Senior Member
Jan 4, 2011
1,942
627
When I open up the test screen using the browser, the resulting image looks pretty good with the gradual black fade to nothing. but using quickpic and gallery, it shows the clipping. What's the difference?
The browser does the same thing with most youtube videos, but they all end up with washed out grays instead of blacks.
 
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JGuinan007

Senior Member
Jun 1, 2010
531
55
Philadelphia
Google Pixel 6 Pro
Samsung said I'm the only one reporting this issue

I have reported this issue to Samsung itself, Engadget, Android Police, Phandroid, and quite a few others -- yet NONE of those entities have even acknowledged the problem.

I have also been asking everyone to report the issue to the same blogs and media outlets. PLEASE DO SO!!! :)

I've been sending them the following links:
XDA: [Bug] AT&T NOTE (i717) Experiencing Screen Problem with Dark Images and Video
http://xdaforums.com/showthread.php?t=1515299*

XDA: Black Clipping test image and Poll for AT&T Note Owners:
http://xdaforums.com/showthread.php?t=1559800*

XDA: thread to address black clipping on the International Note (N7000):
http://xdaforums.com/showthread.php?t=1430847*

I talked with someone at Samsund today after I ran this test and he said this was the 1st time it's been reported I thought this was also an issue on the N7000 and was reported? I guess Samsung doesn't think there is a problem with this.:confused:
 

paleh0rse

Senior Member
Jan 4, 2011
1,942
627
I talked with someone at Samsund today after I ran this test and he said this was the 1st time it's been reported I thought this was also an issue on the N7000 and was reported? I guess Samsung doesn't think there is a problem with this.:confused:
The Samsung rep straight-up lied to you. They have said the same to each and every person who has reported the issue, including me.

I'm seriously considering sending a blast message out to every major media outlet in the country, but I'm not sure exactly how to do that... lol

Once proven, if done correctly, this kind of thing could really harm their sales if they fail to address it in a timely fashion.

The fact that the problem occurs with popular services like Netflix might be the way to gain reaction, but it's extremely difficult to demonstrate that fact on a mass scale...??
 

jpg71

Senior Member
Apr 28, 2005
289
65
Sorry for the poor quality, but I think it at least shows I have more of a gradual gradient type of screen situation. My first Note had a screen similar to the OP's.
 

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tenderchkn

Senior Member
Feb 12, 2012
143
23
Sorry for the poor quality, but I think it at least shows I have more of a gradual gradient type of screen situation. My first Note had a screen similar to the OP's.

Even from that photo, I can see all the way down to one, and the drop-off at zero.. I overexposed my photo for the sake of visibility. If you're able to see the 1, and there is a significant drop-off to black, then your phone has the clipping problem. Obviously, we can't make an objective conclusion about how gradual the gradient is, as we would need to compare two phones side by side to make that judgment.

The Samsung rep straight-up lied to you. They have said the same to each and every person who has reported the issue, including me.

I'm seriously considering sending a blast message out to every major media outlet in the country, but I'm not sure exactly how to do that... lol

Once proven, if done correctly, this kind of thing could really harm their sales if they fail to address it in a timely fashion.

The fact that the problem occurs with popular services like Netflix might be the way to gain reaction, but it's extremely difficult to demonstrate that fact on a mass scale...??

I am more than willing to help in any way that I can. I have called Samsung, and went to an AT&T store and demonstrated the problem live to a rep. Supposedly, he has forwarded all my documentation to their Samsung rep, and is waiting to hear back. I don't expect much from this, of course.
 

jpeg42

Senior Member
Jul 22, 2010
875
341
Oregon
Actually that picture of the note above shows some serious black clipping on my note.

Sent from my SAMSUNG-SGH-I717 using XDA
 

jimmer411

Senior Member
Jul 15, 2009
480
72
I can easily see all the numbers in both charts on my white note

Sent from my SAMSUNG-SGH-I717 using xda premium
 

s1mpd1ddy

Senior Member
Feb 24, 2011
777
75
Edit** my screen is like the pic on the right ... doesn't look like OPs, which is one on the left ?***

I see all numbers.

But ... should I be mad?

Sent from my SAMSUNG-SGH-I717
 
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00mred00

Senior Member
Aug 11, 2010
2,980
408
Princeton Tx
I highly doubt any of these phones are randomly different.

?

Lol....the photo i posted is 4 samsung skyrockets...all with a completely different screen....

Believe it.


When i have some free time i will post a pic but it looks like the guy just above with the white note (which i notice is being picked apart now too)


I can definitely see why I have had such a hard time understanding the issue when discussing it with palehorse in the other threads.

Mine doesnt seem to have the issue/or at least not as bad as others.

As i mentioned in the other thread... Any clip or pic that I have seen clipping/crush on I have played on other devices and seen that same clipping and crush on those exact spots on those devices

Sent from my SAMSUNG-SGH-I717 using XDA App
 

paleh0rse

Senior Member
Jan 4, 2011
1,942
627
Lol....the photo i posted is 4 samsung skyrockets...all with a completely different screen....

Believe it.


When i have some free time i will post a pic but it looks like the guy just above with the white note (which i notice is being picked apart now too)


I can definitely see why I have had such a hard time understanding the issue when discussing it with palehorse in the other threads.

Mine doesnt seem to have the issue/or at least not as bad as others.

As i mentioned in the other thread... Any clip or pic that I have seen clipping/crush on I have played on other devices and seen that same clipping and crush on those exact spots on those devices

Sent from my SAMSUNG-SGH-I717 using XDA App
Your skyrocket photo actually looks better on the left side than any photo I've seen of a Note so far. I'm looking forward to seeing an actual picture of your Note.
 

tenderchkn

Senior Member
Feb 12, 2012
143
23
Your skyrocket photo actually looks better on the left side than any photo I've seen of a Note so far. I'm looking forward to seeing an actual picture of your Note.

I do happen to have two Notes that I can take a photo of side by side. One is slightly darker and more pink than the other, so yes, there is slight variation from copy to copy. But, no, they do not vary enough that one shows more clipping than the other. They both suffer the same problem.

I don't have a dark room to take a photo right now, but I will get that done tonight.
 

jjc5891

Senior Member
Feb 28, 2012
274
141
wow that's horrible. on my dell m6600, I can't see much past 6, and its a gradual fade to black. on the note, i can clearly see the 1 block then an abrupt drop to true black. horrible
 

vivilxw

Member
Feb 21, 2012
40
3
I saw totally black on the left column, is it bad? and I can hardly see the numbers in the right column...
 

jpg71

Senior Member
Apr 28, 2005
289
65
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  • 4
    From the Moderator...........

    All of you..... play nice in here, the discussion is about clipping and misc screen flaws....... if you all cannot stay on that topic or closely related then this thread gets closed.

    PeartFan40...... stop.... stop baiting ...... let it go stay on topic.....

    tenderchkn.......stop....
    inciting...... no good ever comes from it....

    Now please be respectful to each other

    Thanks All ~ oka1
    2
    I wanted to branch out from the other thread and actually do a poll to see how many people are experiencing this problem, and how severely. In the other thread (http://xdaforums.com/showthread.php?t=1515299), several people claim that their copies are absolutely perfect and show no signs of black crush. If you indeed have a "good" screen, your feedback will be incredibly valuable. Please post pictures of your phone, if you do the test below and the blacks display correctly!

    The reason that most of us are seeing "black crush" or ugly blockiness in dark areas in videos and photos is that these artifacts are present in the source material. Blocky patterns are a result of compression, and are most noticeable at the extreme ends of the dynamic range, where there is the least amount of detail. So if these compression artifacts are present in the source material, why do we not see it on other devices? It is because most other displays are properly calibrated to gradually gradate dark tones from dark gray to black. In other words, on a properly calibrated display, the color #000000 (black, or RGB 0,0,0) is virtually in distinguishable from #010101 (RGB 1,1,1). In fact, it is hard to tell a difference until #050505 (RGB 5,5,5). Therefore, most of the clipping that occurs as a result of compression artifacts is hidden. However, with the Note, #010101 is very much distinguishable from #000000. Dark tones are too bright, and we're able to see clearly until #010101. Instead of gradually moving to black, at #000000, it drops off a cliff. This is why we see such a dramatic different between the darkest grays and blacks, and why this black crush issue is so noticeable.

    The side effect of having grays that are too bright is that when watching Blu-ray quality HD video, the dark areas look washed out, and the picture lacks "punch". High quality video that is properly encoded very rarely have pure blacks (to avoid clipping). As a result, dark scenes appear too bright on our phones.

    The method to test is with a gamma test pattern, which I have attached. Download QuickPic from Market/Play (free). Go to Settings -> Viewer, and check the box for 32-bit render. Then, download the attached .png file, and view it in full screen in QuickPic. Make sure to do this in a DARK room!

    Each box with a number has a corresponding RGB value. For example, the box with the number 1 is RGB 1,1,1, and so on. Load it on your Note and report back the smallest number that you are able to see. Also, does it gradually go to black, or does it just abruptly go to black without a smooth transition?

    Last week, I went to two AT&T stores, and tested every display model with this method. Even with the bright store lights, it was possible to see box #1 on every phone. Repeated the test on an iPad 2, Galaxy Tab 10.1, and Skyrocket. The iPad was too dark, as the entire left side of the test picture is unreadable. On the Galaxy Tab, I could see box #7 or so. The Skyrocket showed a similar problem to the Note, as it seemed to abruptly transition to black. However, it was still a bit smoother than the Note, and box #4 was the smallest I could see.

    Here's a picture of the test on my phone. The right side is the test image itself, so you can see how it is supposed to look like on your computer screen. Compare this with what you see on your phones.

    1.jpg
    2
    Not sure if you guys have seen this video or not on Youtube. But this is how it obviously should and shouldn't be.

    http://www.youtube.com/watch?v=0a8aIGeLERg
    2
    Just download (sceen Adjuster) from play store
    and put red (3) contrast (10 - 20)

    and check picture again
    2
    This "black crush" problem is a resilt of poor video/picture quality. It's not a flaw of the device. I have seen this occur on my SGS II, my Skyrocket, and my Note. I've also experienced this on my 28" $600 computer monitor, and even on my 52" Sharp Aquos Quattron LED LCD TV. It's a source issue, period. Of the resolution of a particular video is low, or of poornquality, pixelation or blockiness will occur. Its completely normal, and affects all types of displays. It's not unique to the Galaxy Note. Threads like this annoy me to no end. It's pretty simple, avoid low quality video and images and you won't see it. This isn't rocket science.

    Here is a link to a forum where certain blu-ray movies cause this.

    http://forum.blu-ray.com/showthread.php?t=40198

    Please, stop creating these ridiculous threads. All it does is create panic amoung Galaxy Note owners.

    Not trying to be rude, but seriously...The display and the rest of the hardware on the Note is perfectly fine. Actually, the Note has the best looking display I've seen on any mobile phone thus far.

    Sent from my Galaxy Note (SGH-i717) using XDA Premium.