Erratic touch, ghost touch and unresponsive screen

Drenabrab

Senior Member

Feb 7, 2012

67

26

Trani

• Jan 22, 2014

• #1

Hi to everyone, I went from my broken Galaxy Nexus to the Moto G. I am really surprised by Motorola's quality but i have a big problem. Sometimes phone freezes and become unresponsive. If I lock and unlock the phone it often starts to work normally. If i don't do anything the phone starts to show ghost touch and erratic touch. Sorry for my bad english. Does anyone have that problem? I have to send my Moto G to Amazon.Uk?

http://www.youtube.com/watch?v=m4K-xNJXFBc Can I try to change my rom? I'm on .uk 4.4.2 :crying:

 

nirmalbalaji

Senior Member

Oct 13, 2013

255

83

Salem

• Jan 22, 2014

• #2

Contact Motorola support and explain the touch screen issues. Probably they will replace the device if its a hardware problem.

If its a software issue then backup your data and do a factory reset to see how it performs.

 

M

mjjferreira

Senior Member

Dec 18, 2006

136

15

45

Oeiras

• Jan 22, 2014

• #3

That looks software issues. Have you tried to hard reset the device?


Sent from my iPhone using Tapatalk

 

Drenabrab

Senior Member

Feb 7, 2012

67

26

Trani

• Jan 22, 2014

• #4

mjjferreira said:

That looks software issues. Have you tried to hard reset the device?


Sent from my iPhone using Tapatalk

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Click to collapse

I have tried Hard Reset from recovery four times... Should I change the firmware? I have the .uk version

 

M

mjjferreira

Senior Member

Dec 18, 2006

136

15

45

Oeiras

• Jan 22, 2014

• #5

Dou you have the uk 4.4 software version on a uk moto g?


Sent from my iPhone using Tapatalk

 

Drenabrab

Senior Member

Feb 7, 2012

67

26

Trani

• Jan 22, 2014

• #6

mjjferreira said:

That looks software issues. Have you tried to hard reset the device?


Sent from my iPhone using Tapatalk

Click to expand...

Click to collapse

mjjferreira said:

Dou you have the uk 4.4 software version on a uk moto g?


Sent from my iPhone using Tapatalk

Click to expand...

Click to collapse

Yes, i have the 4.4 .uk on a .uk Moto g

 

M

mjjferreira

Senior Member

Dec 18, 2006

136

15

45

Oeiras

• Jan 22, 2014

• #7

I dont see then why changing the rom will help anything. Maybe you should replacr the device then.


Sent from my iPhone using Tapatalk

 

Drenabrab

Senior Member

Feb 7, 2012

67

26

Trani

• Jan 22, 2014

• #8

I'll contact Motorola!

 

K

Kodaro

Senior Member

Oct 19, 2011

205

35

• Jan 22, 2014

• #9

You are not the only one. Can happen on eu KitKat and jb too. Sucks.

Gesendet von meinem XT1032 mit Tapatalk

 

Drenabrab

Senior Member

Feb 7, 2012

67

26

Trani

• Jan 22, 2014

• #10

Motorola said to me that is a common problem and that I have to send the phone to Amazon... i was loving it!

 

K

Kodaro

Senior Member

Oct 19, 2011

205

35

• Jan 22, 2014

• #11

Meh. For now I don't want to accept it. I don't get this often so I can't test as good as you.

But especially scrolling in tapatalk or chrome seems to force this. Could be coincidence. Can you confirm? Since xposed knockoff sometimes my screen is going off so it thinks there is a double tap in the upper bar.

I also had enabled visual touch showing in developer settings but there is no visual tap point occurring if it happens. So it's not like it really thinks that we touch the bar with our fingers.

By the way it is impossible to touch the bar in a way that it comes down only half an inch isn't it?

Could you please disable autobrithness end test again? Since I can't force the device to this I need days for one test.

Gesendet von meinem XT1032 mit Tapatalk