Well i hit up Dell on a chat, look what I came up with very interesting convo. She about pissed me off:
06/09/2011 04:57:20PM Session Started with Agent (Lorraine_Anne_Lee_Tu)
06/09/2011 04:57:24PM Agent (Lorraine_Anne_Lee_Tu): "Welcome to Dell US Chat! My name is Lorraine and I will be your Dell.com Sales Chat Expert. I can be reached at
us_con_sl_apos_chat@dell.com or via phone at 1-800-289-3355 ext. 7284516. For our chat purposes, I may ask you to provide personal information"
when you request quotes, services, orders, or information. How can I help you today?
06/09/2011 04:59:25PM Agent (Lorraine_Anne_Lee_Tu): "HI chris"
06/09/2011 04:59:37PM CHRIS: "im an owner of the Dell Venue Pro on T-mobile. And i been doing some reading online about a fix for this phone or an update that is suppose to be released. When is that? Im pulling my battery 2-3 times maybe even more a day. This shouldnt be. Is it the O"
peratiing system or the Dell device.?
06/09/2011 05:00:23PM Agent (Lorraine_Anne_Lee_Tu): "happy to help"
06/09/2011 05:00:36PM Agent (Lorraine_Anne_Lee_Tu): "i can check on the technical updates"
06/09/2011 05:00:41PM Agent (Lorraine_Anne_Lee_Tu): "in support .dell.com"
06/09/2011 05:00:48PM Agent (Lorraine_Anne_Lee_Tu): "if they have posted anything online"
06/09/2011 05:01:22PM CHRIS: "phone freezes up and cause me to pull the battery for a restart. seems to happen quite a bit when browsing online or in an app"
06/09/2011 05:02:10PM Agent (Lorraine_Anne_Lee_Tu): "Just a few minutes pls"
06/09/2011 05:02:13PM CHRIS: "I feel if I pay $600 for a phone that it shouldnt have these problems and im on my second device"
06/09/2011 05:03:44PM Agent (Lorraine_Anne_Lee_Tu): "we can still very much replace them immediately"
06/09/2011 05:03:50PM Agent (Lorraine_Anne_Lee_Tu): "when they are defective Chris"
06/09/2011 05:04:46PM CHRIS: "so you are saying the third device will work correctly and i shouldnt have these problems"
06/09/2011 05:05:36PM Agent (Lorraine_Anne_Lee_Tu): "yes, we want to give you a perfectly functioning device"
06/09/2011 05:06:48PM Agent (Lorraine_Anne_Lee_Tu): "still on the updates..."
06/09/2011 05:07:29PM CHRIS: "will this device have the updates in which dell is suppose to fix, if not i dont want it until they have these issues fixed"
06/09/2011 05:09:19PM Agent (Lorraine_Anne_Lee_Tu): "Thank you for patiently waiting."
06/09/2011 05:10:22PM Agent (Lorraine_Anne_Lee_Tu): "i'll push here the link"
06/09/2011 05:10:40PM Agent (Lorraine_Anne_Lee_Tu): "oh"
06/09/2011 05:10:53PM Agent (Lorraine_Anne_Lee_Tu): "there is no update as of yet Chris"
06/09/2011 05:12:36PM Agent (Lorraine_Anne_Lee_Tu): "but this would be the site where it would be"
06/09/2011 05:12:43PM Agent (Lorraine_Anne_Lee_Tu) sends page: "http://support.dell.com/support/downloads/driverslist.aspx?c=us&cs=19&l=en&s=dhs&os=WW1&osl=en&SystemID=MP_VENUE_PRO&catid=-1&impid=-1"
06/09/2011 05:14:09PM Agent (Lorraine_Anne_Lee_Tu): "if there would be updates Chris"
06/09/2011 05:14:39PM Agent (Lorraine_Anne_Lee_Tu): "owners would also be notified over the air"
06/09/2011 05:14:42PM Agent (Lorraine_Anne_Lee_Tu): "to their devices"
06/09/2011 05:15:00PM CHRIS: "so im stuck with a defective phone until the update hits, a new device wont do anything i beleive"
06/09/2011 05:15:43PM Agent (Lorraine_Anne_Lee_Tu): "3rd time's a charm"
06/09/2011 05:16:28PM CHRIS: "is that right. So i spend $600 on the first device to only find out i need a newer phone to fix my issues. huh?"
06/09/2011 05:17:53PM Agent (Lorraine_Anne_Lee_Tu): "no, it is also a hassle on our part and"
06/09/2011 05:18:38PM Agent (Lorraine_Anne_Lee_Tu): "wasteful to come up with another too"
06/09/2011 05:19:02PM Agent (Lorraine_Anne_Lee_Tu): "but there are concerns to be addressed"
06/09/2011 05:19:14PM CHRIS: "True enough its a hassle and im sure im not the only person with the many problems the Dell Venue Pro suffers from. So everyones third device should work just fine"
06/09/2011 05:21:21PM CHRIS: "when can my concerns be addressed, Ive had this device since December and none of them have been fixed yet. 6 months and no progress. What is Dell doing over there. People expect timely updates and fixes. About time they come out iwith a fix I will be ont"
o my next device and I can tell you it wont be a Dell device for sure
06/09/2011 05:22:03PM Agent (Lorraine_Anne_Lee_Tu): "as long as customers"
06/09/2011 05:22:13PM Agent (Lorraine_Anne_Lee_Tu): "keep on providing their feedback"
06/09/2011 05:23:45PM Agent (Lorraine_Anne_Lee_Tu): "they will have a reason to keep on doing it until it's finish"
06/09/2011 05:24:29PM CHRIS: "Its been a hassle before I even received the device and it hasnt gotten any better. This experience leaves a bad taste in my mouth about Dell. I was wanting to purchase an all in one device from Dell but im looking other ways from the quality ive received"
from Dell
06/09/2011 05:25:19PM CHRIS: "I hope the feedback helps, but it shouldnt come to somebody complaining about their device in order for Dell to do something about it 9 months later"
06/09/2011 05:26:27PM Agent (Lorraine_Anne_Lee_Tu): "I cannot remove the bad taste"
06/09/2011 05:26:45PM Agent (Lorraine_Anne_Lee_Tu): "but maybe a better dish out of us might wash it down?"
06/09/2011 05:27:10PM CHRIS: "Sine you suggest that my thisrd device will fix my issues, go ahead and send me a new device and we will see"
06/09/2011 05:28:50PM Agent (Lorraine_Anne_Lee_Tu): "let me try to get in contact"
06/09/2011 05:28:56PM Agent (Lorraine_Anne_Lee_Tu): "with tech support"
06/09/2011 05:29:08PM CHRIS: "Well i hope someone higher up can read what im typing and know that there are plenty of others who fell the same and take this into account"
06/09/2011 05:30:29PM Agent (Lorraine_Anne_Lee_Tu): "they do get reviewed by quality analysts and then make further reports"
06/09/2011 05:31:41PM CHRIS: "somebody needs to be on someones butt because 6 months of no updates or fixes is getting out of hand. Dell's rep has considerably gone down the drain"
06/09/2011 05:33:09PM Agent (Lorraine_Anne_Lee_Tu): "i'll try email, the phone is still busy (^^
"
06/09/2011 05:34:15PM Agent (Lorraine_Anne_Lee_Tu): "would you still have the order number for the dell venue pro Chris?"
06/09/2011 05:35:54PM CHRIS: "negative. I can give you all my information though"
06/09/2011 05:36:51PM Agent (Lorraine_Anne_Lee_Tu): "may i have the service tag of the product for the email?"
06/09/2011 05:37:28PM CHRIS: "I dont know what you are talking about, service tag?"
06/09/2011 05:38:36PM Agent (Lorraine_Anne_Lee_Tu): "yes, the service tag is the"
06/09/2011 05:38:52PM Agent (Lorraine_Anne_Lee_Tu): "5 -7 alphanumeric digit"
06/09/2011 05:39:04PM Agent (Lorraine_Anne_Lee_Tu): "found in the barcode sticker of the device"
06/09/2011 05:39:41PM CHRIS: "8w7"
06/09/2011 05:42:06PM Agent (Lorraine_Anne_Lee_Tu): "Would it be alright to ask for your name, number and address?"
06/09/2011 05:43:51PM CHRIS: "christopher "
06/09/2011 05:46:09PM Agent (Lorraine_Anne_Lee_Tu): "and then i'll use
c_eazy937@yahoo.com"
06/09/2011 05:46:24PM CHRIS: "thats fine"
06/09/2011 05:47:15PM Agent (Lorraine_Anne_Lee_Tu): "finished, i have received message that a dell rep from tech support would contact you within 24 hours"
06/09/2011 05:47:31PM CHRIS: "ok"
06/09/2011 05:48:47PM Agent (Lorraine_Anne_Lee_Tu): "after which he make some remote diagnosing"
06/09/2011 05:48:56PM Agent (Lorraine_Anne_Lee_Tu): "before authorizing a dispatch for a new phone"
06/09/2011 05:49:19PM Agent (Lorraine_Anne_Lee_Tu): "thank you for bringing this matter up"
06/09/2011 05:49:51PM CHRIS: "hopefully they can fix some issues that need fixed asap"
06/09/2011 05:50:18PM Agent (Lorraine_Anne_Lee_Tu): "yes i do too"
06/09/2011 05:50:28PM Agent (Lorraine_Anne_Lee_Tu): "Would there be anything else we haven't covered yet?"
06/09/2011 05:50:39PM CHRIS: "well i beleive thats it"
06/09/2011 05:50:43PM Session Ended
