XT912 - Camera and Headphone Jack Not Working - Should do Factory Reset?

enorman said:

My motorola xt912's headphone Jack and Camera does not work. This happened after doing a system update a while back. I have read that I have to do a factory reset to get it back to the original software.

However, my phone is unlocked. I took it in to get it done and that store no longer exists. So I would not be able to unlock it again (for the Canadian Network). Would resetting it to factory settings get rid of the "unlock"?

Thank you!

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I am in the US and was told by Verizon that the XT912 was sold unlocked (or was unlocked when it was updated to ICS). I don't know how to confirm that although on a recent trip to Canada I was able to buy a sim and use the phone to make calls on the Virgin Mobile Canada network so I'm pretty sure it is unlocked.

I never could get data to work in Canada though. There was a fix in the last official OTA from Verizon that sounded like it may address the data problem, but I have not had a chance to test that out.

I suggest you contact your carrier and see if they can confirm if the phone will stay unlocked after a factory reset. I suspect it will because a factory reset just clears user data and resets your phone back to default factory settings (I don't think it reflashes the firmware), but I'm not positive about that.

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