Broke temporary replacement phone!

filthygoat223996

Senior Member

Oct 4, 2012

467

104

• Apr 8, 2014

• #1

So my friend sent in her s4 for repairs and Samsung sent her a galaxy nexus. She dropped it this morning and the screen cracked. Since its a temporary phone, what is the procedure for this? Does anyone have any experience

Sent from my Nexus 5 using xda app-developers app

 

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pepdavies

Senior Member

Dec 1, 2012

305

118

Tiverton, Devon

• Apr 8, 2014

• #2

You might get some answers in a Samsung forum. Hopefully their insurance will cover it.

Sent from my Nexus 5

 

jsgraphicart

Senior Member

Nov 25, 2011

6,295

1,884

OnePlus 7T

Google Pixel 7 Pro

• Apr 8, 2014

• #3

For starters, that girl needs to keep a case on all her phones if she's just breaking them left and right. lol. But the insurance thing is something I doubt anyone here will be able to answer. She needs to talk with Samsung

 

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jd1639

Inactive Recognized Contributor

Sep 21, 2012

16,833

5,404

Minnesota

• Apr 8, 2014

• #4

filthygoat223996 said:

So my friend sent in her s4 for repairs and Samsung sent her a galaxy nexus. She dropped it this morning and the screen cracked. Since its a temporary phone, what is the procedure for this? Does anyone have any experience

Sent from my Nexus 5 using xda app-developers app

Click to expand...

Click to collapse

I think their expectation is going to be that they get the temporary phone back in the same condition as it was when they sent it. So your friend is going to be liable for some damages.

Sent from my Nexus 5

 

M

mortenmhp

Senior Member

Jul 23, 2008

685

142

Hedensted

• Apr 8, 2014

• #5

jd1639 said:

I think their expectation is going to be that they get the temporary phone back in the same condition as it was when they sent it. So your friend is going to be liable for some damages.

Sent from my Nexus 5

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You can't really say that without knowing the conditions she probably signed when getting the phone. Samsung might as well have insurance covering such cases.

 

jd1639

Inactive Recognized Contributor

Sep 21, 2012

16,833

5,404

Minnesota

• Apr 8, 2014

• #6

mortenmhp said:

You can't really say that without knowing the conditions she probably signed when getting the phone. Samsung might as well have insurance covering such cases.

Click to expand...

Click to collapse

I can always say "l think..." I hope your right for the op's sake

Sent from my Nexus 5

 

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nikeman513

Senior Member

Apr 8, 2011

542

139

• Apr 8, 2014

• #7

I worked in wireless for 3 years. I can tell you that she will have to pay for the damages. That's why most companies don't do loaners anymore. When she got the temporary, she agreed to return the phone is the same condition as received.

Sent from my Nexus 5 using xda app-developers app

 

filthygoat223996

Senior Member

Oct 4, 2012

467

104

• Apr 8, 2014

• #8

Would Samsung care if she replaces the screen? I'm guessing that's cheaper than whatever Samsung would charge

Sent from my Nexus 5 using xda app-developers app

 

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nikeman513

Senior Member

Apr 8, 2011

542

139

• Apr 9, 2014

• #9

The screen has a digitizer that would take not only technical know how to replace, but is very pricey. It's your call though. Might cost you more in the end if you try and fail at doing it.

Sent from my Nexus 7 using xda app-developers app

 

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