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[Updated] Cracks in case! Let us file a complaint @ SE

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By vincew, Member on 18th November 2008, 10:18 AM
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18th November 2008, 04:28 PM |#11  
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Another thing i noticed on my almost new x1 (i've mentioned this in another forum) is that the clear plastic covering the rear camera is cracked. The plastic film is very thin so i wont be at all supprised if a few other people encounter this problem sooner or later. Another one to watch out for....
 
 
19th November 2008, 12:32 AM |#12  
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one way to prevent or at least slow down the wear and tear on the stylus port is to take the stylus STRAIGHT out of the port and not pulling it out towards you in a slanted motion. THis could also lead to the cracking etc.
19th November 2008, 06:47 AM |#13  
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Had mine nearly 2 weeks now, cannot see any problems except the dirt getting stuck under the edge of the screen inset and the battery panel being loose. The latter was fixable and former, well you just have to be careful cleaning the screen.

I am keeping my X1 in a soft pouch when in my coat, seems to be keeping it scratch free as I have never found a screen protector I was happy with.

No cracks so far that I can see.
19th November 2008, 08:20 AM |#14  
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I have mine for 2 weeks now. And last week another one arrived. I never ordered 2 of them and I know this to be a mistake. The first one worked for a day or two, then all of a sudden I'm not connecting to the network anymore. This could be just because I'm migrating from anoher provider. My contract starts today, the migration including my phonenumer should be completed the 24th. Obviously I'm not sending the 2nd device backbefore things are working properly. Reading these posts about cracks and all have persuaded me to take my time in returning the 2nd unit.

Customers in Holland btw should call 09009 XPERIA (973742) and have their IMEI ready. According to the the special service for X1 leaflet they can even send you a replacement by courier.

Also bear in mind that this is a business-tool that you use on a daily basis. Dutch laws state that repair times must be "reasonable". That means it is generally longer for a dvd player than for a laundry machine. The law states that inconvenience for the customer should be kept to a minimum. Since the X1 is a daily use device you can demand a repairtime of less than 2 weeks. If the seller cannot guarantee you that they are obliged to either replace the unit with a new one or give you a temporary device while your unit is in repair.
19th November 2008, 08:41 AM |#15  
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No crack here.....
19th November 2008, 08:42 AM |#16  
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Quote:
Originally Posted by jan_hut

I have mine for 2 weeks now. And last week another one arrived. I never ordered 2 of them and I know this to be a mistake. The first one worked for a day or two, then all of a sudden I'm not connecting to the network anymore. This could be just because I'm migrating from anoher provider. My contract starts today, the migration including my phonenumer should be completed the 24th. Obviously I'm not sending the 2nd device backbefore things are working properly. Reading these posts about cracks and all have persuaded me to take my time in returning the 2nd unit.

Customers in Holland btw should call 09009 XPERIA (973742) and have their IMEI ready. According to the the special service for X1 leaflet they can even send you a replacement by courier.

Also bear in mind that this is a business-tool that you use on a daily basis. Dutch laws state that repair times must be "reasonable". That means it is generally longer for a dvd player than for a laundry machine. The law states that inconvenience for the customer should be kept to a minimum. Since the X1 is a daily use device you can demand a repairtime of less than 2 weeks. If the seller cannot guarantee you that they are obliged to either replace the unit with a new one or give you a temporary device while your unit is in repair.

Didn't know that! Nice info! Where can I find the info about the repair time?

Also can you can tell if the replacement by courier works for the X1 you get with T-Mobile aswell? Since I bought mine with a T-Mobile contract!

* Wonders if jan_hut is an ex member of Divxstation.com?
19th November 2008, 09:04 AM |#17  
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The replacement by courier is stated explicitly in the warranty card as a service to travelers in "most" regions. Obviously there are some places on the planet where couriers don't go, like the middle of the Sahara or something. But a condition is that you have to be traveling OUTSIDE of the country where you bought the device. Also the device must be non functional. A crack in the case while the device functions as it should is not a valid reason for replacement.
Sony warranty also states that it is at the sellers discretion whether to replace the unit or send it in for repair. Sony will replace or refund the unit to the seller should they choose to replace instead of repair. The reason why most sellers still opt for repair is because there is quite some administrative paperwork attached to the replacement procedure.


DS oh yeah........over 5000 posts there :) How have you been Vince?
19th November 2008, 11:30 AM |#18  
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Quote:
Originally Posted by vincew

Be sure to check your X1 out, yesterday I noticed a crack in my phone after someone else on a dutch forum telling that he had a crack in his phone.

Decided to check mine out and found out that I have a crack in mine...



There have been other people reporting to have the same crack, as well as a crack in the battery compartment (I am lucky to not have that) but be sure to check it out for yourself:

http://picasaweb.google.com/r2l.rube...7ProbleemSEX1#

I am going back to the T-Mobile shop in the afternoon to see if I can get my phone swapped. The thing is that the receipt says that I can change the product within 8 days whenever there is a malfunction. I am at 11 days now... Hope they will be nice enough to help me!

Please post a message in this thread if you have a crack in your case. We have to do something about this.




I have it exactly were you have it cracked =[ but not as bad as yours..... and im also in australia were the X1 isnt out yet. I got mine from Clove.co.uk....wonder if they will offer any solution to this ><
19th November 2008, 12:07 PM |#19  
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I compared the black version with the silver version and I noticed that the silver version uses different material than the black version around the stylus. The black version has some kind of rubber and the silver version uses plastic. So I think this only happens with the silver X1?
19th November 2008, 12:37 PM |#20  
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Is that actually true? I thought they were both plastic. Actually, before i saw this thread, I thought they were both rubber :\

You guys think something like invisibleShield or clearcoat will help prevent cracks like that, assuming its due to pulling the stylus out at an angle?
19th November 2008, 07:58 PM |#21  
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i also have this crack on my phone!!!!!

bought it from vodafone when it came out in the end of october
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