Originally Posted by jan_hut
I have mine for 2 weeks now. And last week another one arrived. I never ordered 2 of them and I know this to be a mistake. The first one worked for a day or two, then all of a sudden I'm not connecting to the network anymore. This could be just because I'm migrating from anoher provider. My contract starts today, the migration including my phonenumer should be completed the 24th. Obviously I'm not sending the 2nd device backbefore things are working properly. Reading these posts about cracks and all have persuaded me to take my time in returning the 2nd unit.
Customers in Holland btw should call 09009 XPERIA (973742) and have their IMEI ready. According to the the special service for X1 leaflet they can even send you a replacement by courier.
Also bear in mind that this is a business-tool that you use on a daily basis. Dutch laws state that repair times must be "reasonable". That means it is generally longer for a dvd player than for a laundry machine. The law states that inconvenience for the customer should be kept to a minimum. Since the X1 is a daily use device you can demand a repairtime of less than 2 weeks. If the seller cannot guarantee you that they are obliged to either replace the unit with a new one or give you a temporary device while your unit is in repair.
Didn't know that! Nice info!
Where can I find the info about the repair time?
Also can you can tell if the replacement by courier works for the X1 you get with T-Mobile aswell? Since I bought mine with a T-Mobile contract!
* Wonders if jan_hut is an ex member of Divxstation.com?