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From: "Hai_Trat
To: joplin_gl
Sent: Thursday, April 5, 2012 10:21 AM
Subject: RE: Transformer Prime Concerns Case #1654881



Dear Gregory,
*
I just received an update regarding the Prime’s GPS functionality.
*
We will be releasing a dongle shortly that will address the GPS function and be a fully usable GPS that will lock onto many satellites and keep their lock with wi-fi active.
*
If you choose to purchase another Prime unit we will send a the GPS dongle to you to address the GPS locks.
*
This is to keep you informed on making your purchase decision on picking up another Prime. I do hope we can keep you as a customer.
*
*
Thanks,
Hai Trat
JR. Technical Product Manager

Inspiring Innovation.Persistent Perfection

From: "Hai_Trat
To: joplin_gl@yahoo.ca
Sent: Thursday, April 5, 2012 10:36 AM
Subject: RE: Transformer Prime Concerns Case #1654881

Dear Gregory,
*
Also to update the wi-fi.* I have been testing our newer versions of our Primes over the last week and they are getting better signal strength with the wi-fi.* Wifi will vary depending on routers being used and the router settings.* I can tell you there is a definite improvement in wifi transfers and speed on the newer batches that I have.* I have been doing side by side comparisons with the TF101 and Prime with my RT-N13U router.* They are very close in performance now and I could not distinguish difference albeit very minor ones in transfer rates on both the units.* So this area has also been improved with our newer release Primes.*
*
Let me know if you have any more questions as I can be your direct contact for communication on making your new Prime purchase a good one.
*
*
Thanks,
Hai Trat
JR. Technical Product Manager

NEW NEWS

From: "Hai_Trat
To: joplin_gl
Sent: Thursday, April 5, 2012 3:42 PM
Subject: RE: Transformer Prime Concerns Case #1654881

Dear Gregory,



GPS dongle will be provided for free when it arrives. ETA is mid April for this and we are setting up a process for it. We will inform you once the process is complete and the dongles here.



It will look similar to the hinge from the dock. Where it will be a flush fit on the bottom of the unit if held in landscape matching the color of your Prime chassis.



For the Wfi,



I don’t have much info on Staples distribution process. I will have to see if the new ones will still be arriving at a Staples store with the sales team. I will check on this to see what information I can find out for you.



If you however do find a new batch of TF201 Primes. Please look for C3… version or higher. For instance serial number will be displayed on a label outside the box such as C3OKAS123456. These are improved on the wifi from the ones we have tested. This should be universal on all of the skus. Meaning 32GB or 64GB will have the update already since it is newer iterations of the units.

RIGHT ON
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