I don't see why you'll generalize the entire situation to your call center friends. Do they work for Sammy? But the fact that you keep on complaining about the services our nation can bring (I know it's crappy), then why not move out?
So let us all now assume that customer hotlines suck 0
hahahaha it is always better if you complain personally in their service centers (especially to the main offices)
Sent from my GT-I9505 using xda premium
My friends, unfortunately, worked for one of the top call centers in the Philippines... I'm not going to name it, of course, as most forums disagree with naming businesses in order to avoid legal mishaps, but its reputation is very good as they have pretty high standards for candidates to become their employees. They have very good employees who will really seek to help the customers, of course, but I've been told the majority just recite their scripts and hurry the conversation to avoid being told off by the supervisor.
So let us all now assume that customer hotlines suck 0
hahahaha it is always better if you complain personally in their service centers (especially to the main offices)
Sent from my GT-I9505 using xda premium
That is true. That's the line of thought I was going for with the OP, but just in case the Sammy office or the dealer doesn't acknowledge his warranty, best to go straight and complain to Samsung's main HQ... Or to write to the CEO. Basically, to go higher up. My friend's Galaxy S3 dropped dead a few months ago. It was still under her 1 year warranty. She called customer service, but was told her unit was not going to be replaced and that it must have been her fault. Device is all on stock, no rooting, no third party accessories, no tampering at all. She went to the main office to complain, got sent to the service center, and got her S3 repaired and returned after a week.
Back to topic though... OP's case isn't exactly new. In the "July" part of the following link I read before encountering this thread, a woman from Abu Dhabi apparently had a similar case of the USB port burning off as she charged it overnight.
http://www.ibtimes.com/samsung-galaxy-explosion-5-times-galaxy-devices-have-spontaneously-combusted-1342747
I hope my future S4 does not do this. Guess I'll try not to charge it overnight just in case. I keep my main phone beside my pillow in bed, as I use Sleep As Android to track my sleeping pattern and as an alarm. If it burns off, I don't want it to be beside my head... Or anywhere near me. It does have fast charging, right? I'm a heavy user so the battery will get consumed in about a day. *crosses fingers*