Get a new Nook Color Stock Charge Cable Free

superman_legendary · May 21, 2011

As many of you'll know by now the Nook Color stock cable tip break easily and a stock replacement is expensive. To top it off its the ONLY cable that will fast charge your Nook Color. Well I have some good news. After writing a bad review of the cable on their website after my second one bent which I had to pay $30 for since the cable wasn't available separately then. I talked to a Barnes and Noble worker and they gave me this number:

1.Call 1-800-The-Book and go digital products from the prompts then Nook Color.

You must have your serial number and the email you registered your Nook with. When you talk to a representative tell them you need a replacement cable for your Nook Color. After you give them your information they will ship you a new one completely free.

2. The fastest way is to go to or call your local Barnes & Noble and tell them you heard that if you bring a broken Nook Color cable in they could replace it for free.

Both methods worked for me but I'm 100% sure method one should work if and when you need a new cable.

Hope this helps everyone.

superman_legendary · May 21, 2011

Can a moderator please sticky this. A thanks push is appreciated also if the info helped you.

whodat70003 · May 22, 2011

Im calling right now...thanks...let u know if it work for me.

whodat70003 · May 22, 2011

thank u so much man, u just saved me 30$$ ...

jhnstn00 · May 23, 2011

Gonna give it a try.

Sent from my Nexus S using Tapatalk

n3cr0tic · May 23, 2011

Thank you so much, I cracked my cable about 1 day after I got it and it's been funky ever since.
That's the only gripe I have about this product, the cable is ghey... but I just did it and it was free, thanks!

kan555 · May 23, 2011

I've never register my nook and I have CM7 on it now. How can I register or can I register over the phone? Thanks.

Taosaur · May 23, 2011

Ha, I'm surprised anyone needs these instructions--I'm about the worst person in the world for following up on warranty, rebates, servicing and the like, but when the corner chipped off the mini-USB plug casing after 3 weeks ownership, the first thing I did was look up the customer service number. I had to call them back because of some glitch with the computer recognizing my warranty, but a replacement should be on the way.

The old cord is still functional and they don't want it back, so I guess I have a backup.

d00med · May 24, 2011

Taosaur said:
the corner chipped off the mini-USB plug casing after 3 weeks ownership

Same thing happened here, inside of the first week of use, and pieces continue to fall off.

deolarte · May 24, 2011

This works, it took 5 mins over the phone and he will send me both the usb cable and charger, he asked me if the charger worked, I told him it takes forever to charge and he said he will send me both just in case free of charge. It takes 3-5 days for usb cable and 10 days for both. Who cares its free. Thanks.

bled82 · May 25, 2011

do they make you ship in the broken one or just send you a free new one , i sure could use a second cable .

bobo12 · May 26, 2011

I don't believe they make you send it in, but don't abuse the system for the rest of us because you want a second charger.

bled82 · May 26, 2011

bobo12 said:
I don't believe they make you send it in, but don't abuse the system for the rest of us because you want a second charger.

Well this would be nice to know if you where to lose your cable while traveling . Also when a multi million dollar business trys to sell you a cable for $30 dollars that is only worth 15 or 20 at most even after mark up for profit , I would not call it abuse for one or even hundrends of user to take advantage of getting a free second cable . Now how ever if you got several replacements and sold them on ebay then yes that would be abuse and unethical but thanks ill try and not order one right away cause I don't want b&n to shutdown this excellent warrenty policy over one false calm .

Gin1212 · May 26, 2011

bled82 said:
Well this would be nice to know if you where to lose your cable while traveling . Also when a multi million dollar business trys to sell you a cable for $30 dollars that is only worth 15 or 20 at most even after mark up for profit , I would not call it abuse for one or even hundrends of user to take advantage of getting a free second cable . Now how ever if you got several replacements and sold them on ebay then yes that would be abuse and unethical but thanks ill try and not order one right away cause I don't want b&n to shutdown this excellent warrenty policy over one false calm .

I think if you continually tried this they would probably refuse after a certain point.

That said, I'm surprised others didn't know about this =\, lol.

delosh · May 26, 2011

Thanks, very good to know!

colorado_al · May 26, 2011

Worked for me.

theseus9t6 · May 26, 2011

superman_legendary said:
Hope this helps everyone.

Thanks! this is great info...

tomofak · Jun 3, 2011

RE: ordering a USB cord and charger

Well, read this post on the 25th of May and called the Barn n' Noble customer service line number and told them that end of the usb cord with the n was broken off and I also told the rep about the charger getting hot. So they said they would send on out via UPS and be here in 3 days. ... Well I called this morning and asked where my cord and charger are. They said that they never sent it as they don't have my correct address. I said, my billing and shipping address are both the same. So this time they said that it was going to be here in 3 days again. They also said that there should be a email message telling me the details. Whcih should be in my inbox within 5 to 10 minutes.. No email. and now they are closed. I am about at wits end with B n N.

danvee · Jun 3, 2011

tomofak said:
Well, read this post on the 25th of May and called the Barn n' Noble customer service line number and told them that end of the usb cord with the n was broken off and I also told the rep about the charger getting hot. So they said they would send on out via UPS and be here in 3 days. ... Well I called this morning and asked where my cord and charger are. They said that they never sent it as they don't have my correct address. I said, my billing and shipping address are both the same. So this time they said that it was going to be here in 3 days again. They also said that there should be a email message telling me the details. Whcih should be in my inbox within 5 to 10 minutes.. No email. and now they are closed. I am about at wits end with B n N.

In my case it took 2 phone calls and one chat session to get it done.
I did get the replacement items within a week of the first call, but it took a chat follow-up (where they found no record of the original call) and then a second call (all over a course of 3 days) to finally get them.
To this moment, however, I've not gotten a single email concerning the issue.
I guess you've just got to be persistent.
They're probably overwhelmed and understaffed, but, I must say, all of the people I'd dealt with were unfailingly nice (if not efficient).

Taosaur · Jun 3, 2011

danvee said:
In my case it took 2 phone calls and one chat session to get it done.
I did get the replacement items within a week of the first call, but it took a chat follow-up (where they found no record of the original call) and then a second call (all over a course of 3 days) to finally get them.
To this moment, however, I've not gotten a single email concerning the issue.
I guess you've just got to be persistent.
They're probably overwhelmed and understaffed, but, I must say, all of the people I'd dealt with were unfailingly nice (if not efficient).

That was pretty much my experience, too, minus the chat. The first rep at least told me that he had some kind of problem and I should call back in a couple days to confirm a replacement was coming. On the second call, it was pretty clear she could find no record of the first call. The only email I received was a satisfaction survey for the first call, but my cord did show up.

Get a new Nook Color Stock Charge Cable Free

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