that's their standard reply,you are not gonna get anything else from them. they will never tell you if its majority....on in fact all devices are effected.
if its an easy fix, it will obviously get fixed by HTC. if its not so easy, they will simply decide if its cheaper to screw the customers or actually fix the glitch
edit: I wouldnt settle for anything that chips or scratches easy. this phone shouldnt really need the case to begin with. that was the whole point of this coating
Totally agree with you on this point, HTC customer service wouldn't admit it is a massive issue only will give you standard/not fully satisfied answer. Because this is regarding the brand of HTC they are very cautious.
This is not to say HTC is a bad company does not care their customers, simply just a sensitive topic customer service cannot comment too much.
Wanted to say this for a while don't want to hurt anyone's feeling. But, personally I don't think purely trying your luck by sending the device back or waiting for a company to fix this not so easy issue is something wise to do.
Very likely there is something not quite right inside the design of the mao treatment, you may get a better build one in the near future but no one can guarantee that after 3 months of having the better one, the mao problem won't appear again. Or simply it may not even as scratch residence as the grey version in the long term.
Yes, I don't know anything about the mao technology but what I do know is no one can be sure about it on our phone either. Only this uncertainty will put me away from the black version.
Just IMHO, if were like all the people waiting, replacing, surprising, replacing again, I would simply get a grey version and start enjoy the phone.
Sent from my HTC One S using XDA
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