POLL: Unable to unlock your prime? POTENTIAL FIX! Mine is unlocked!

bASKOU · Jul 13, 2012

Parastie said:
I had .28 rooted and was able to do the unlock no problem. I had to download the app from a dropbox account as I was unable to download from ASUS's website.

I would like to have the same luck than you. I downloaded it direct from eAsus. I bought this tab knowing in can unlock it. But seems impossible for me right now. As Asus don't show any concern about it... Maybe I'll try one day to downgrade for see if reverting to .21 or .15 change it. But I just factory reset and re-flash manually my tab and put everything back on the infernal memory. 4 hours for 6 gb, don't want to do it again soon ^^

My first and last Asus product for sure.

Sent from my HTC Sensation XE with Beats Audio Z715e using Tapatalk 2

bASKOU · Jul 13, 2012

AlphaDog_NL said:
The issue seems to be related to RMAs. I bought mine 2nd hand from a guy who got it from his boss, so theres no way of knowing if it was ever returned. It doesnt seem to matter on which firmware you are or if you are rooted or not.... All we (probably) have in common is the RMA factor. At least thats progress!

My tab never went in RMA, so it have nothing to do with it.

Sent from my HTC Sensation XE with Beats Audio Z715e using Tapatalk 2

nhshah7 · Jul 13, 2012

bASKOU said:
My tab never went in RMA, so it have nothing to do with it.

Sent from my HTC Sensation XE with Beats Audio Z715e using Tapatalk 2

Do you have the unknown serial issue? I'm almost 100% sure that errors unlocking stem from unknown serial errors or a past RMA.

Also have either of you run a logcat while trying the tool?

Sent from my Inspire 4G using xda premium

bASKOU · Jul 13, 2012

nhshah7 said:
Do you have the unknown serial issue? I'm almost 100% sure that errors unlocking stem from unknown serial errors or a past RMA.

Also have either of you run a logcat while trying the tool?

Sent from my Inspire 4G using xda premium

I don't know about this serial issue, I should try to run a logcat for more info as I don't have the same error than you all. I'll try to give a look if I can this weekend.

nhshah7 · Jul 14, 2012

July 13th Update:

I have contacted Asus with this information. I learned something interesting. Asus has my tablet (s/n) listed as LOCKED. They also did not replace my mainboard when I RMA'ed the tablet. I also have not had the unknown serial number issue. Considering those were the 3 criteria a few of us had considered to be the reasons for not being able to unlock, I am now baffled.

I am going to continue communicating with Asus and hopefully push the matter a little bit more so that something happens. As I was told, "HQ is probably aware and working towards a fix". Let's hope that happens sooner rather than later.

bASKOU · Jul 14, 2012

This is the first time I make a log, have a lot of info and I think I found the good lines (really not sure about it)

Code:

I/ActivityManager(  192): Start proc com.asus.cm for service com.asus.cm/.push.PushService: pid=11731 uid=1000 gids={3003, 1015, 3002, 3001, 3007}

D/CMC->CMConfig(11731): DMConfig.init()

D/CMC->CMConfig(11731): mFumoHandlerName=DefaultFumoHandler

D/CMC->CMConfig(11731): allowShowMoreInfoOnError=false

D/CMC->CMConfig(11731): allowFotaPolling=true

D/CMC->PushService(11731): ============== PushService.onStartCommand() ==============

D/CMC->UniqueId(11731): get cached uniqueID

W/ActivityThread(11731): ClassLoader.getResources: The class loader returned by Thread.getContextClassLoader() may fail for processes that host multiple applications. You should explicitly specify a context class loader. For example: Thread.setContextClassLoader(getClass().getClassLoader());

D/CMC->NioClient3(11731): addClient: XXXXXXXXXXX
I/ActivityManager(  192): Start proc com.asus.dm for broadcast com.asus.dm/.c2dm.C2DMReceiver: pid=19858 uid=1000 gids={3003, 1015, 3002, 3001, 3007}

D/DMC->DMConfig(19858): DMConfig.init()

D/DMC->DMConfig(19858): mFumoHandlerName=DefaultFumoHandler

D/DMC->DMConfig(19858): allowShowMoreInfoOnError=false

D/DMC->DMConfig(19858): allowFotaPolling=true

D/DMC->C2DMReceiver(19858): context: android.app.ReceiverRestrictedContext@410ae150, intent: Intent { act=com.asus.unlock.intent.REGISTRATION flg=0x10 cmp=com.asus.dm/.c2dm.C2DMReceiver (has extras) }

D/DMC->C2DMReceiver(19858): dmControl: registrationId = null, error = null, removed = null

D/DMC->C2DMReceiver(19858): unlock session ready to start

D/DMC->DMService(19858): =================== DMService onCreate() ===================

D/DMC->DMService(19858): check current tree

D/DMC->DMService(19858): mBatteryState = 75

D/DMC->DMDownloadProgress(19858): new Class: com.asus.dm.DefaultNotify

D/DMC->SessionStateNotifier(19858): SSC: registerObserver: com.asus.dm.DMService@410b0d28

D/DMC->DMRegistry(19858): getStringValue(pref_key_tree_file) = DMTREE

D/DMC->DMStorage(19858): invoke openInputStraem() of DMStorage.....

I/DMTreeParser(19858): Start document

I/DMTreeParser(19858): Start tag rdmtree

I/DMTreeParser(19858): Start tag version

I/DMTreeParser(19858): Text@0 "1.02"

I/DMTreeParser(19858): End tag version

I/DMTreeParser(19858): Start tag node

D/dalvikvm(19858): GC_CONCURRENT freed 320K, 6% free 6631K/7047K, paused 2ms+2ms

I/DMTreeParser(19858): End tag rdmtree

D/DMC->DMService(19858): DMConfig.getFumoHandlerName()= DefaultFumoHandler

D/DMC->DMService(19858): DMConfig.getFumoRootUri()= ./FwUpdate/Flash

D/DMC->DMService(19858): ============== finish onCreate =============

D/DMC->DMService(19858): =================== DMService onStartCommand() ===================

D/DMC->DMService(19858): ===== acquire wake_lock

D/DMC->DMService(19858): ===== doC2dmIDSession =====

D/DMC->DMService(19858): use Asus register

D/DMC->DMHandlerHelper(19858): register IO on:./DevInfo/DmV

D/DMC->DMHandlerHelper(19858): register IO on:./DevInfo/FwV

D/DMC->DMHandlerHelper(19858): register IO on:./DevInfo/SwV

D/DMC->DMHandlerHelper(19858): register IO on:./DevInfo/HwV

D/DMC->DMHandlerHelper(19858): register IO on:./DevInfo/Mod

D/DMC->DMHandlerHelper(19858): register IO on:./DevInfo/Man

D/DMC->DMHandlerHelper(19858): register IO on:./DevInfo/Lang

D/DMC->ConnectivityStateReceiver(19858): ConnectivityStateReceiver:onReceive

D/DMC->ConnectivityStateReceiver(19858): ===== Network type: 1, state=CONNECTED,  LastFotaPollingSuccess: true =====

D/DMC->VersionHandler(19858): ***** bytes is Transformer Prime TF201 *****

D/DMC->VersionHandler(19858): ***** bytes is Transformer Prime TF201 *****

D/DMC->VersionHandler(19858): ***** bytes is asus *****

D/DMC->VersionHandler(19858): ***** bytes is asus *****

D/DMC->VersionHandler(19858): ***** bytes is en *****

D/DMC->VersionHandler(19858): ***** bytes is en *****

D/DMC->VersionHandler(19858): ***** bytes is 1.3 *****

D/DMC->VersionHandler(19858): ***** bytes is 1.3 *****

W/DMC->DMService(19858): ********** notify_start **********

W/DMC->DMService(19858): mCurrentSessionType=DM, mCurrentSessionState=STARTED, lastError=ERROR_CODE_OK, SessionInitiator=com.asus.dm.c2dm.RegC2dmIdInitiator

W/DMC->DMService(19858): ********** notify_end **********

D/DMC->DMService(19858): state=C2DMRegSession: STARTED, lastError=ERROR_CODE_OK

D/dalvikvm(19858): GC_CONCURRENT freed 363K, 7% free 6725K/7175K, paused 3ms+2ms

I/ClientSessionHandler(19858): Checking credentials using auth-md5.

I/DMCommunicator(19858): Sending package from IMEI:XXXXXXXXXXXX to https://mdm.asus.com/DMServer/AsusDMServlet

D/dalvikvm(19858): GC_CONCURRENT freed 324K, 6% free 6823K/7239K, paused 4ms+2ms

E/HttpLinkChannel(19858): response status code: 500

I/HttpLinkChannel(19858): Send dm message failed, retry after 300ms

E/HttpLinkChannel(19858): response status code: 500

I/HttpLinkChannel(19858): Send dm message failed, retry after 450ms

D/dalvikvm(19858): GC_CONCURRENT freed 425K, 8% free 6841K/7367K, paused 4ms+3ms

E/HttpLinkChannel(19858): response status code: 500

I/HttpLinkChannel(19858): Send dm message failed, retry after 675ms

I/HttpLinkChannel(19858): send dm message failed!!!!!

W/DMC->DMService(19858): ********** notify_start **********

W/DMC->DMService(19858): mCurrentSessionType=DM, mCurrentSessionState=ABORTED, lastError=ERROR_COMMS_NON_FATAL, SessionInitiator=com.asus.dm.c2dm.RegC2dmIdInitiator

W/DMC->DMService(19858): ********** notify_end **********

D/DMC->DMService(19858): state=C2DMRegSession: ABORTED, lastError=ERROR_COMMS_NON_FATAL

D/DMC->DMService(19858): stop me

D/DMC->DMService(19858): clear Asus register

D/DMC->DMService(19858): ===== release wake_lock

D/DMC->DMService(19858): DM process finish

If I did wrong can someone tell me what I should look after ? And if it's the good lines hope it can help.

nhshah7 · Jul 14, 2012

bASKOU said:
This is the first time I make a log, have a lot of info and I think I found the good lines (really not sure about it)

If I did wrong can someone tell me what I should look after ? And if it's the good lines hope it can help.

interesting. try to search for wvdrm.asus.com in your logcat and post the code around there. also, you may want to x out your imei number from the code. you don't want that out in the open!

bASKOU · Jul 14, 2012

nhshah7 said:
interesting. try to search for wvdrm.asus.com in your logcat and post the code around there. also, you may want to x out your imei number from the code. you don't want that out in the open!

Thanks for your advice about the IMEI, I never think about hide some infos ^^

Code:

I/ActivityManager(  192): Start proc com.asus.wvdrm for service com.asus.wvdrm/.KeyBoxService: pid=15107 uid=1000 gids={3003, 1015, 3002, 3001, 3007}

D/KeyBoxService(15107): === onCreate()

D/KeyBoxService(15107): === onStartCommand(), intent=null, flags=2, startId=20

D/KeyBoxService(15107): === StatusCode: SC_UNAUTHORIZED!

D/KeyBoxService(15107): === OTA BEGIN

E/KeyBoxService(15107): === Connection to http://wvdrm.asus.com refused

D/KeyBoxService(15107): === Retry after 60 seconds.

D/KeyBoxService(15107): === OTA END

It basically repeat this severals time until get:

Code:

D/KeyBoxService(15107): === Retry after 2400 seconds.


D/KeyBoxService(15107): === OTA END

If you want my full log just PM me and I'll send you.

EDIT: I just checked on internet, and seems that this problem come with tab that went in RMA, so I wonder if the tab I bought in a new package had been return due to a problem and customer asked for a refund. Asus repaired it then package it back ready to be sale again...

AlphaDog_NL · Jul 14, 2012

I just found a repair sticker on my box, so you can definitely add my case to the "After RMA" pile. At least we know the "cause" of 90% of the failures. Perhaps we could ask some more specific questions now...

CharliesTheMan · Jul 15, 2012

Have any of you that have had trouble unlocking not ever rooted your tfp?

I've been studying some data and I'm wondering if some of you who are having trouble unlocking, have remained bone stock and never rooted or if most all of you rooted your Prime sometime during your ownership and before you unlocked it.

Sent from my ADR6425LVW using xda premium

paddycr · Jul 15, 2012

CharliesTheMan said:
Have any of you that have had trouble unlocking not ever rooted your tfp?

I've been studying some data and I'm wondering if some of you who are having trouble unlocking, have remained bone stock and never rooted or if most all of you rooted your Prime sometime during your ownership and before you unlocked it.

Sent from my ADR6425LVW using xda premium

I have wondered this too. I get my Prime back from RMA on Wednesday after having the mainboard replaced. The first thing I am going to do is run the unlock tool. If that doesn't work, the next thing I will do is list the POS on Craig's List

Sent from my Amazon Kindle Fire using xda premium

bASKOU · Jul 16, 2012

paddycr said:
I have wondered this too. I get my Prime back from RMA on Wednesday after having the mainboard replaced. The first thing I am going to do is run the unlock tool. If that doesn't work, the next thing I will do is list the POS on Craig's List

Sent from my Amazon Kindle Fire using xda premium

Some people rooted they tab then could unlock, some other didn't root and couldn't unlock bootloader. So the root seems to have no effect from what I read on this forum and on others.

Sent from my Transformer Prime TF201 using Tapatalk 2

nhshah7 · Jul 16, 2012

bASKOU said:
Some people rooted they tab then could unlock, some other didn't root and couldn't unlock bootloader. So the root seems to have no effect from what I read on this forum and on others.

Sent from my Transformer Prime TF201 using Tapatalk 2

Agreed. The common thread seems not to be rooting but RMA or unknown serial.

Sent from my Inspire 4G using xda premium

ekalb10 · Jul 19, 2012

I RMAd my Prime back in June and saw cm 10 in the developer forum today, and I was going to take the leap and unlock. But to no avail and happened onto the same error yall came upon.

Sent from my Transformer Prime TF201 using XDA Premium HD app

paddycr · Jul 19, 2012

nhshah7 said:
Agreed. The common thread seems not to be rooting but RMA or unknown serial.

Sent from my Inspire 4G using xda premium

Yep, got my RMA back today and I get the unknown error. Even tried downgrading to .14 but no dice

Sent from my HTC Sensation using xda premium

bASKOU · Jul 19, 2012

paddycr said:
Yep, got my RMA back today and I get the unknown error. Even tried downgrading to .14 but no dice

Sent from my HTC Sensation using xda premium

With all I read it simply that Asus block all tabs that went on RMA to be unlocked and this certainly by something hardware. This is dirty, then they come to say that the unlocker apk doesn't have support.

Sent from my HTC Sensation XE with Beats Audio Z715e using Tapatalk 2

paddycr · Jul 19, 2012

bASKOU said:
With all I read it simply that Asus block all tabs that went on RMA to be unlocked and this certainly by something hardware. This is dirty, then they come to say that the unlocker apk doesn't have support.

Sent from my HTC Sensation XE with Beats Audio Z715e using Tapatalk 2

Its a real shame. My Prime was for fun, not work fortunately and a great deal of my time was spent flashing different ROMs and trying them out. I am certainly not saying that ASUS owes me anything and unfortunately I guess it is their prerogative to say they don't support the unlock tool. Unlike a lot of people on this forum I have really enjoyed owning my Prime and I think it is a great piece of hardware, but this leaves me no choice but to sell it. I will be listing it on Craig's List today

Tempie007 · Jul 19, 2012

RMA'd mine today and i hope it will be unlockable on return ..... if not im RMAing it again because the device is not in its original state ....

if that does not work its for my GF or ebay and i get a samsung tablet and i will never buy asus again.. simple :thumbup:

paddycr · Jul 19, 2012

Tempie007 said:
RMA'd mine today and i hope it will be unlockable on return ..... if not im RMAing it again because the device is not in its original state ....

if that does not work its for my GF or ebay and i get a samsung tablet and i will never buy asus again.. simple :thumbup:

Has anyone been able to re-RMA'd for this unlockable bootloader issue? I would be *really* interested to know if anyone has done this successfully. I would be happy to pay to send it back and have it fixed but I suspect that they won't touch it again...

Tempie007 · Jul 19, 2012

im wondering:

- are there people that RMA'd and got the device in original state -software wise?
- or if wiped, are there people that were able to unlock ( again ) ?

or am i simply screwed now i rma'd it??

POLL: Unable to unlock your prime? POTENTIAL FIX! Mine is unlocked!

How was your unlocking experience using Asus' unlock tool?

Unlocked with no issues whatsoever.

Unlocked after factory reset.

Unlocked after downgrading to older version.

Unlocked EVEN after an RMA.

Unable to unlock due to "unknown error".

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