HTC One stuck at HTC quietly brilliant

maxt95 said:

To start off, I have had my htc one for about 4 months and around December my battery died and I charged it back up. I was then shown the boot loader screen which I never had seen before. Ever since then when I restart my phone it randomly goes to that screen sometimes so I just then did fast boot and booted into the android os. Yesterday my phone froze so I attempted to restart it and then I was stuck with the htc quietly brilliant screen. I have let the battery die like that and charged it back up but nothing happens. I tried to factory reset it in the boot loader but that does not work either. The boot loader currently shows this:

Tampered
Locked
S-ON

Keep in mind I have never tried to install custom roms or anything else I have left it purely at stock. I also got it straight from a T-mobile store. Help is appreciated.
-Thanks!

Click to expand...

Click to collapse

maxt95 said:

I'm not sure why. Heres the info:
(bootloader) version: 0.5
(bootloader) version-bootloader: 1.55.0000
(bootloader) version-baseband: 4A.21.3263.03
(bootloader) version-cpld: None
(bootloader) version-microp: None
(bootloader) version-main: 3.24.531.3
(bootloader) version-misc: PVT SHIP S-ON
(bootloader) serialno: xxxxxxx
(bootloader) imei: xxxxxx
(bootloader) meid: 00000000000000
(bootloader) product: m7_ul
(bootloader) platform: HBOOT-8064
(bootloader) modelid: PN0713000
(bootloader) cidnum: T-MOB010
(bootloader) battery-status: good
(bootloader) battery-voltage: 3828mV
(bootloader) partition-layout: Generic
(bootloader) security: on
(bootloader) build-mode: SHIP
(bootloader) boot-mode: FASTBOOT
(bootloader) commitno-bootloader: dirty-412e361e
(bootloader) hbootpreupdate: 11
(bootloader) gencheckpt: 0

Click to expand...

Click to collapse

maxt95 said:

I finally got it to work. I had to try multiple computers to do it though haha. Anyways thanks for helping out!

Click to expand...

Click to collapse

kingk3n said:

Hey it seems like you got your phone workin. I am having the same issue, I understand we need to reset the rom or something. Will you be able to tell me the steps required? Thanks bro

Click to expand...

Click to collapse

alray said:

please post the output of ''fastboot getvar all'' minus IMEI/SN and explain a little more your situation.

Click to expand...

Click to collapse

kingk3n said:

Hi thanks for your response. I am using HTC one and, I'm not sure how to execute the fastboot getvar all command. I know how to get to the bootloader w/c is holding the power button down and, holding volume down at the same time

Click to expand...

Click to collapse

alray said:

You will need to have fastboot/adb tools installed on your computer ----> HERE
and you'll need latest HTC drivers installed. This can be done by installing HTC sync software you can find HERE

then reboot in bootloader mode, select fastboot, open minimal adb and fastboot and enter the cmd.

btw you still didn't described your issue ...

Click to expand...

Click to collapse

kingk3n said:

My issue is that my phone is stuck at the "HTC Quiently Brilliant" screen. I tried reboot, recovery and reset factory settings, I still get stuck at the htc screen.. Let me try what you've suggested.

And, by the way my bootloader says ****LOCKED*** (Pink Font) on top of the menu.. Not sure if that helps...

Click to expand...

Click to collapse

alray said:

ok waiting for your ''fastboot getvar all'' can you also post a picture of your bootloader screen or write down all info?

Click to expand...

Click to collapse

kingk3n said:

Here it is brother... Please see below & attached screen shot of my bootloader

(bootloader) version: 0.5
(bootloader) version-bootloader: 1.56.0000
(bootloader) version-baseband: 4A.23.3263.28
(bootloader) version-cpld: None
(bootloader) version-microp: None
(bootloader) version-main: 4.19.666.8
(bootloader) version-misc: PVT SHIP S-ON
(bootloader) meid: 00000000000000
(bootloader) product: m7_ul
(bootloader) platform: HBOOT-8064
(bootloader) modelid: PN0712000
(bootloader) cidnum: BM___001
(bootloader) battery-status: good
(bootloader) battery-voltage: 4112mV
(bootloader) partition-layout: Generic
(bootloader) security: on
(bootloader) build-mode: SHIP
(bootloader) boot-mode: FASTBOOT
(bootloader) commitno-bootloader: dirty-4dab9d12
(bootloader) hbootpreupdate: 11
(bootloader) gencheckpt: 0
all: Done!
finished. total time: 0.043s

Click to expand...

Click to collapse

fastboot erase cache
fastboot reboot

alray said:

So it looks like your phone is completely stock and you never tampered it. Since you already did a factory reset, there is not much you can do... you should try to erase cache and see if the phone can boot properly:

reboot phone in bootloader/fastboot mode and type this command:

Code:

fastboot erase cache
fastboot reboot

if your phone still don't boot you should consider go back to a bell mobility store and ask for a repair/replacement if your phone is still under warranty. If not under waranty you can try the guide linked in my signature below (return stock for canadian user by SaHiLzZ). The guide require to flash a custom recovery which need an unlocked bootloader. Unlocking the bootloader will wipe the phone and may void your warranty.

Click to expand...

Click to collapse

alray said:

So it looks like your phone is completely stock and you never tampered it. Since you already did a factory reset, there is not much you can do... you should try to erase cache and see if the phone can boot properly:

reboot phone in bootloader/fastboot mode and type this command:

Code:

fastboot erase cache
fastboot reboot

if your phone still don't boot you should consider go back to a bell mobility store and ask for a repair/replacement if your phone is still under warranty. If not under waranty you can try the guide linked in my signature below (return stock for canadian user by SaHiLzZ). The guide require to flash a custom recovery which need an unlocked bootloader. Unlocking the bootloader will wipe the phone and may void your warranty.

Click to expand...

Click to collapse