So i have recently updated my phone to the latest 7.0 software on my galaxy s7. ever since the update, my fingerprint scanner doesn't work. When i go into the system settings to try and setup new fingerprints it gives me the error "An error has occurred with the fingerprint sensor. If this message appears repeatedly, restart your device." I tried restarting the device, clearing the app's cache and data, as well as clearing the system cache in the boot menu. When i go into the FingerPrint test under the HwModuleTest(*#0*#) and perform a normal scan, everything comes back as failed. Is my only option to backup my phone and do a complete reinstall?
Galaxy S7 FingerPrint error after update.
- Thread starter sandman817
- Start date
Try completely reinstalling QA6. I highly doubt the update caused the fingerprint scanner to start working though since it works perfectly fine on my phone.
Flash PK1 with Odin and take the ota again. When the ota is done, factory reset the phone to make sure any software issues are gone.
I also just updated my SM-G935FD via OTA to Android version 7.0.
Since then, fingerprint scanner is not working. Like for OP, all tests fail under HwModuleTest.
I tried to remove all fingerprints, but it is impossible to add new fingerprints - the error message is "Make sure that the Home key is clean and dry, then try again." Obviously, the fingerprint sensor is as dry and clean as it was before the update (when it worked perfectly).
Since then I tried, unsuccessfully:
- removing old fingerprints and adding new fingerprints (does not work, cf. above)
- formatting cache partition
- performing a hardware reset
Please advice, thanks.
P.S. I do not have access to Odin, since I do not have a Microsoft OS.
I had constant issues with the ATT firmware's fingerprint reader performance (6.x) -- wouldn't recognize my fingerprint when I tried to unlock and would often get the forced timeout.
It works flawlessly for me on the u firmware (still 6.x unfortunately). Night and day.
It works flawlessly for me on the u firmware (still 6.x unfortunately). Night and day.
Same issue with me here in the UK. Just did the Nougat OTA update, having no end of issues, including the "dry home button" stuff with the fingerprint scanner. Also, the stock browser seems to have lost it's secret / incognito mode.... why can't they just leave stuff alone? Seems like my only option at this point is to downgrade back to marshmallow and put up with the annoying update notification.
https://xdaforums.com/tmobile-s7-ed...t-s7-edge-g935t-t3567502/page120#post72332585
CHECK OUT MY POSTS BETWEEN PAGES 116 AND 120.
CHECK OUT MY POSTS BETWEEN PAGES 116 AND 120.
Has anyone had, conversely, an *overactive* fingerprint sensor?
While the phone is unlocked, at times when my finger is only resting on the scanner, I'm taken to the accessibility settings with an alert asking "Grant Permission: Please, grant permission to allow this feature".
While the phone is unlocked, at times when my finger is only resting on the scanner, I'm taken to the accessibility settings with an alert asking "Grant Permission: Please, grant permission to allow this feature".
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1So i have recently updated my phone to the latest 7.0 software on my galaxy s7. ever since the update, my fingerprint scanner doesn't work. When i go into the system settings to try and setup new fingerprints it gives me the error "An error has occurred with the fingerprint sensor. If this message appears repeatedly, restart your device." I tried restarting the device, clearing the app's cache and data, as well as clearing the system cache in the boot menu. When i go into the FingerPrint test under the HwModuleTest(*#0*#) and perform a normal scan, everything comes back as failed. Is my only option to backup my phone and do a complete reinstall?1
I also just updated my SM-G935FD via OTA to Android version 7.0.
Since then, fingerprint scanner is not working. Like for OP, all tests fail under HwModuleTest.
I tried to remove all fingerprints, but it is impossible to add new fingerprints - the error message is "Make sure that the Home key is clean and dry, then try again." Obviously, the fingerprint sensor is as dry and clean as it was before the update (when it worked perfectly).
Since then I tried, unsuccessfully:
- removing old fingerprints and adding new fingerprints (does not work, cf. above)
- formatting cache partition
- performing a hardware reset
Please advice, thanks.
P.S. I do not have access to Odin, since I do not have a Microsoft OS.
