Ok, so I know that Colton22 and I have a strange issue that's baffling many, CellZealot included. At the moment (4/24 13:20 EST), I'm talking to Moto via live chat and they're reporting to me, from pulling my MEID, that I'm on 5.7.906, which fails every time I attempt to install it.
Now, I'm being referred to their "Level 2 Department"... We'll see how this goes. I'll post up the full chat log later. Updates to come.
13:39 - Just got transferred to India. They must be getting serious!
13:51 - India is reporting that since I'm rooted, I can't accept 5.7.906 (Lie, it's been done many times), except that, according to them, my MEID shows 5.7.906...? He gave me a case number and then I said I'll RSD to 5.6.890 and call back from a stock system and not ICS.
So, I can't accept it, but I'm running it, but I'm actually not, because it bricks me... Thanks Moto.
14:33 - Back on the phone with Moto, now from box stock 5.6.890 flashed with RSD. She keeps telling me I'm rooted. hehehe No, I'm not. I was 20 minutes ago, though.
14:35 - This lady is telling me 5.6.890 is the latest, after India told me 5.7.906 was. Get your **** straight Moto.
14:59 - They're elevating me to a higher level of support.
15:12 - Level 3 support will be calling me back soon. Level 2 guy said he "definitely learned something today" after I told him about pulling builds from the servers and flashing them through stock recovery.
Here's the chat log... (Replaced my name with "Me".)
Now, I'm being referred to their "Level 2 Department"... We'll see how this goes. I'll post up the full chat log later. Updates to come.
13:39 - Just got transferred to India. They must be getting serious!
13:51 - India is reporting that since I'm rooted, I can't accept 5.7.906 (Lie, it's been done many times), except that, according to them, my MEID shows 5.7.906...? He gave me a case number and then I said I'll RSD to 5.6.890 and call back from a stock system and not ICS.
So, I can't accept it, but I'm running it, but I'm actually not, because it bricks me... Thanks Moto.
14:33 - Back on the phone with Moto, now from box stock 5.6.890 flashed with RSD. She keeps telling me I'm rooted. hehehe
No, I'm not. I was 20 minutes ago, though.14:35 - This lady is telling me 5.6.890 is the latest, after India told me 5.7.906 was. Get your **** straight Moto.
14:59 - They're elevating me to a higher level of support.
15:12 - Level 3 support will be calling me back soon. Level 2 guy said he "definitely learned something today" after I told him about pulling builds from the servers and flashing them through stock recovery.
Here's the chat log... (Replaced my name with "Me".)
Code:
Rez: Hi, my name is Rez. How may I help you?
Me: I have a question about the wireless radio in my Droid 3.
Me: It's unable to accept signed images pulled from the Moto Development servers
Rez: Do you mean cannot open signed images from Moto Development's website?
Me: When I try to flash the 5.7.906 firmware update that is now shipping on refurbished D3's, the phone fails to flash the update.
Rez: I am sorry to hear that. Let me do my best to help you with that.
Rez: Can I have the serial number of your phone, please?
Rez: On your dialer, please enter *#06#.
Me: One minute. I just pulled by battery thinking it was under there.
Rez: Sorry about that.
Me: No problem
Me: **REMOVED MY MEID**
Rez: Thank you. One moment, please.
Me: Ok.
Rez: Thank you for holding, my apologies for the delay.
Me: Just lost power. Give me one minute to tether data so I don't get booted.
Communication with the RightNow Chat service has been lost. Please wait while attempts are made to restore the connection.
Disconnection in 240 seconds.
Connection resumed.
Me: Are we still connected?
Communication with the RightNow Chat service has been lost. Please wait while attempts are made to restore the connection.
Disconnection in 240 seconds.
Connection resumed.
Me: And power came back on already.
Rez: We are, “Me”.
Rez: Did you receive my last message?
Me: I don't believe so.
Rez: Does it show any error message?
Me: When I try to flash the 5.7.906 update?
Me: From Android Recovery, I select "apply update from sdcard" then get...
Me: ---Install /sdcard...
Me: Finding update package...
Me: Opening update package...
Me: Verifying update package...
Me: Installing update...
Me: assert failed: motorola.motoflash("/tmp/bp.img")
Me: E:Error in /tmp/sideload/package.zip
Me: (Status 7)
Me: Installation aborted.
Rez: Did you try to power cycle it like turn it off and on? How about remove and reinsert battery?
Me: Yes. I've even wiped data and successfully re-installed system version 5.6.890 with RSD Lite.
Rez: I see. But it shows here that your software version is already 5.7.906.XT862.Verizon.en.US.
Rez: What we can do is factory reset the phone, “Me”.
Me: That's very weird. When I install 5.7.906, I get that whole error I posted above.
Rez: The last option we can do is reset the phone. I can send you the instructions within 2 minutes via email after our chat and you can always check your spam or junk mails.
Me: I've wiped data many times. I wipe data, install 5.6.890 with RSD Lite, boot into Android Recovery, and then try to install it and it fails.
File attachment upload has started.
The file IMG_2355.JPG (5854.95KB) was received. (Photo of error on screen.)
Me: This is what happens when I install over box stock 5.6.890.
Rez: Let me refer you to our Level 2 Department, “Me”. Can I have your physical address and contact number, please?
Me: You mean street address and cell phone number?
Me: Removed my address and number.
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