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The 'Returns and Replacements' thread.

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By JimmyEatFood, Senior Member on 16th April 2012, 02:19 PM
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30th September 2012, 01:04 PM |#691  
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HTC distributor in UAE, SIT distribution is the worst in customer care for HTC and spoiling their name here. I have sent my device for screen creaking and power button lost its click and stuck problems. They sent me back after 4 days just reflashing the ROM without doing ANYTHING else.
Planning to go to them in person next week. Let me see what they answer me.

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30th September 2012, 03:18 PM |#692  
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Quote:
Originally Posted by sabret00the

If you're a custom ROM type of person, you'll end up there anyway and it's just a matter of how long will you be delayed. I'd say try out Sense until you can't take it any more.

You got that right. Im trying out viper at the mo.

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1st October 2012, 04:30 PM |#693  
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Quote:
Originally Posted by Michealtbh

Thought so. It was a local classified site and I no longer have the sellers number.

Looks like I'll just have to pay to have it fixed or sell it

HTC have agreed to fix it despite having no proof of purchase.

Now on to my next problem: the bootloader is unlocked. Since it's clearly a hardware issue does anyone think I'll have any problems?
3rd October 2012, 05:45 PM |#694  
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Just received my o2 one x back from HTC after the third repair, this time they've replaced it with a new unbranded handset cid HTC__001 happy days.

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3rd October 2012, 08:30 PM |#695  
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Mine ships tomorrow, hope everything goes smoothly. The dead spot on my screen isn't there constantly, knowing my luck it won't show up at all!
17th October 2012, 01:46 PM |#696  
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Quote:
Originally Posted by Michealtbh

Mine ships tomorrow, hope everything goes smoothly. The dead spot on my screen isn't there constantly, knowing my luck it won't show up at all!

Sent mine off for creaking when you press to top right hand side of the screen below the camera and rainbow effect when pushing screen.

I hope they don't claim its not covered under warranty!
17th October 2012, 03:37 PM |#697  
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Just to update, I got my HOX back with a new digitizer/LCD and the dead spot is of course gone. No problems with warranty due to relocked bootloader at all. However it came back with the wifi fault which I didn't previously have. They have offered to repair it but I'm either going to live with it or fix it myself as I don't want to be without my phone for another week.

Overall I'm very happy with HTC's customer service.
17th October 2012, 03:55 PM |#698  
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I had some dust under the screen. I got my phone back really quickly and they also fixed the ripple problem I had amazing customer service.


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18th October 2012, 06:07 PM |#699  
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My tracking went from request initiated to > awaiting device then device received and then 'in repair' but has now gone back to 'awaiting device' Anyone know that could mean?

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18th October 2012, 09:49 PM |#700  
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Quote:
Originally Posted by huwwatkins

My tracking went from request initiated to > awaiting device then device received and then 'in repair' but has now gone back to 'awaiting device' Anyone know that could mean?

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Same happened to me, it'll show as shipped in a couple of hours
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